Westfalia EU Reviews 

I have a Westfalia tow hitch, and I lost the plastic cap that covers the housing hole for the hitch itself. I had to pay about 30 euros on Amazon for a new cap, which is probably worth no more than 3 or 4 euros. It's a disgrace, if not an outright theft.

I have been contacting Westfalie now for 3 months via the contact form on their website for a product that has been broken within the year of purchase which has 3 year guarantee! I have not heard ANY Feedback yet.

I purchased a Westfalia towbar and loom for my VW Amarok. The electronic component caught fire and melted (Could have easily started a fire).

I contacted them about via email (They make it difficult to phone them). It has been over 1 month and no response. Think carefully about purchasing from this company.

I contacted customer services about a part I needed for my Towbar to be fitted to my car as I had lost the original when taking it off my old car, they said sorry can't help you, I asked for the dimensions so that I can get it cut myself, but they couldn't do that either, so I've got a Range rover detachable towbar sitting in the garage which is useless, shocking aftersales for a big company

1) The software does not automatically give the tracking information. I got the tracking information from asking them via e-mail.

2) I received one box, a subset of the items ordered. I asked where the other item was. They gave another tracking data.

Here the tracking link cut in two pieces.

gls-group.eu
BE/vl/pakket-volgen?match=46436246762

Basically says not delivered.

3) The e-mail correspondence is slow or none existing. They only give you partial information. When you ask for more details there is not much of a response.

This is the first internet company I complain about. Do I consider this a 124€ loss? I spend more than 124€ in time corresponding with GLS and harassing my street on this one.

Ordered in August. It is now November.

1/5 star. The e-mail sucks.

Return is impossible! Customer service does not reply to emails, I did not get a return label. Many reminders I sent but no reply back! Delivery takes also long time here. Few things I bought I am happy with but I am unable to return one item. Annoying

order number 700622036. According to the site, it is completed. According to the tracking number it is entered but not received. Send email answers should be mostly within 3 hours or 24 hours. now 2 days later nothing. Called a number of times after the tape is played the connection disconnected, instead of getting somebody on the phone.

I placed an order. 2 days later I got a track and trace code. I go to track and trace and no item is found. I Contact via E-mail still no reply after more than 2 days. I phone only on hold and no answer.

Warning for buyers, our order is never delivered at the agreed delivery address. According to Westfalia the delivery was done. After our questions there was no longer communication possible and no respons on our requests. Please stop buying goods from this company.

When I ordered my product the website said it was in stock. I got a confirmation mail saying it will be delivered in 3-5 work days. After a few days the website said it was not in stock and it would be available from 17/10. On 17/10 it said it would be available on 18/10 and on 18/10 it said it would be available on 19/10. This is very deceiving. They're also very slow in answering their mails.
If I hadn't already paid I would cancel my order and look on a different website.

Update: after repeatedly assuring me in mail and on the phone that the product will be sent the day after they have cancelled my order because the product is not available.

Chain defect of westfalia pole saw 890113.
Also chain tensioner malfunction (easy replaceable by myself as customer).
Unfortunately no service available at all on this machine, pruchased only 25 months ago.
They cannot deliver the chain nor any other serviceparts.

Received a dresser with a warped top. When asked how to return the defective product, westfalia first said they'd look into getting us a replacement part.

Three months and as many attempts to get a hold of them later and still no progress.

Awful, cheap product. Even worse service. I suspect it's a scan.

Update: I emailed Julia (see comments), and Julia promised a refund in six business days.

Still haven't gotten the refund. Emailed Julia days ago to follow up on the refund promise and haven't gotten a reply. Definitely untrustworthy website.

Bought a SUP board and not only was it excellently priced, but it also arrived quickly. After breaking the fin (our fault) they immediately send us a new one while I was looking to buy one. Can recommend them!

Indicated delivery time not met. I ordered a product that should be delivered within 2 days. It stayed as "Processing" for 4. Repeated calling to the company only yielded that they were going to contact their distributor, but even when asked for, they did not actively pursue this other than through emails, and did not keep me up to date. Cancelled the order. Fingers crossed that I will get my money back sooner than later. Have to look for an alternative now.

Update: product was delivered 1 day after indicated delivery date. Westfalia was not aware that it was sent and hence did not provide any useful updates. As far as I can tell, they never contacted distributor by phone, and never provided me with an update on delivery time even when I asked them to (and they said they would). Product is fine. But intransparency prevents me from ordering again. I was offered to refund on the day that I received the product. Apparently they were not even aware then that product was sent. When I accepted the offer, was told it was impossible as item had shipped. Not that they notified me.

Recently bought a serving trolley of which a castor wheel broke within two months. Because the supplier was unable to supply this part, Westfalia refunded me the purchase price. I have never experienced such a service. Gives a lot of confidence in Westfalia. And I will not hesitate to place another order through this company.

CRAP!!! I ordered a cloth dryer rack which arrived in 50 pieces!! No description or instruction how to put together. Total crap service. Avoid!

I wanted to have a cloth dryer NOT A PUZZLE!

Very content! Recieved one of the goods damaged, got a new set send to me!

I bought a Tow Bar including Electrics for my Insignia 2012 in Sweden. My local Opel fitted The tow bar. No problem until we plugged The trailer to the normal trailer connector. No voltage at all when testing The trailer connector. Me and my local Opel Garage Called Westfalia to get support to figure out how to get The Electrics to work. However, The customer support could not helped me at all because The reseller in Sweden where I bought The Tow bar brand new apearently are located in Germany, even through The tow bar was shipped from Sweden???

Will never! Never buy anything from Westfalia again. Now I have a tow bar fitted but cannot use it because Light On The trailer will not work due to the Electrics from Westfalia.

Mistake in encoding to the carrier the correct address for delivery which results in item not delivered. On request for order cancelling, they don’t give the money back until they have the item returned to their storage which took more than 3 weeks from the date of the order. Bad policy and service.

fast delivery