VERO MODA Online Shop Reviews 

Absolutely unacceptable experience with VERO MODA / BESTSELLER. I genuinely cannot remember ever dealing with customer service this useless and frustrating.

I placed an order and waited for my package. After six days, I asked their chatbot where my order was, only to be told that the parcel was supposedly lost in transit.

Naturally, I tried to contact customer service to find out what had actually happened to the package I PAID FOR. That is where this turned into a complete nightmare.

It is practically impossible to reach an actual human being. I keep getting generic, automated/AI-style email responses and chatbot answers that repeat the same information without actually answering my questions. I have contacted BESTSELLER’s head office in Denmark, their office in Norway, and their customer service, desperately trying to get someone to actually look into my case. Every single time, I am simply directed back to the SAME email/customer-service system that I have already contacted multiple times — the exact place where I keep receiving these useless automated responses.

And it gets worse.

VERO MODA told me in writing that they would “immediately start a carrier investigation with PostNord.” Because I was getting nowhere with VERO MODA, I contacted PostNord myself.

PostNord told me that, at the time I contacted them, they had NOT received the parcel AND there was NO investigation/case registered regarding my shipment.

So how exactly had VERO MODA “immediately” started an investigation?

Then, four days later, VERO MODA sent me another response saying that they “will now initiate a formal carrier investigation.”

NOW?!

You already told me FOUR DAYS EARLIER that you were going to start one immediately.

Their own messages contradict each other. Meanwhile, I am the customer sitting here without my package and without a proper explanation of where it is.

They have now told me that they consider the parcel “lost in transit,” yet according to what PostNord told me, they had not even received the parcel when I contacted them. So I still have no proper explanation as to where my package actually disappeared, whether it was ever handed over to PostNord in the first place, or why I was initially told that an investigation was being started when PostNord had no record of one.

I PAID FOR THIS ORDER. I should not have to chase VERO MODA, PostNord, their Norwegian office AND BESTSELLER’s Danish head office just to find out what happened to something I paid for.

And the most ridiculous part is that I KNOW it is possible to reach a human through their customer service. I previously contacted the same customer-service channel with a simple question about the colour of a pair of trousers, and an actual employee named Ina responded to me. Yet when there is a serious problem involving a missing PAID order, suddenly I cannot get a human being to properly deal with my case.

How does that make any sense?

Customers should not have to investigate their own missing parcels because the company they purchased from cannot provide a straight answer. They should not be passed between offices, chatbots and repetitive automated emails while their money is tied up in an order they never received.

This has been, without exaggeration, the worst customer-service experience I have ever had.

I have completely lost trust in VERO MODA/BESTSELLER after this experience.

Stay away. I would seriously think twice before ordering from them online. If something goes wrong with your delivery, good luck getting an actual human being to take responsibility and give you a clear answer.

If a person sees this. Please send a human to answer me I’m tired of this. Ordering number is OL1004931358

Kjap frakt, god kvalitet

I was in the store in Køge Strædet, and was met by the most lovely girl who helped, gave advice and helped me style items I was curious about! Very great service and such a good experience!🥰

My first time ordering from this company and it will be the last. I ordered a few items on 31 July, order number OL1004866189

On 5 August I received an email saying there was a "slight delay" and that I could cancel order if I wanted. I wasn't in a hurry so decided to wait. I then received an email from them on 18 August saying my order had been cancelled. No apology, no explanation and no information about a refund.

Each of these emails were obviously from a bot, as was the email I received after trying to complain. There doesn't seem to be any way to contact a human.

If anyone (a real person) from Vero Moda reads this, please sort out my refund!

I received wrong clothes. I orderen a coat, but got 2 trousers. You have mixed 2 ordre number. The trousers have been returned. The coat is sold out, so its not possible to order new.

Re Order OL1004900296

Ordered 13th August. It is now 21st August, and the item still hasn’t been dispatched never mind delivered. No movement, no updates, and no way for me to cancel the order.

Will never order from this company again.

Very, very poor service. Hoping I don’t get scammed like so many customers of Vero Moda seem to have been recently. The reviews speak for themselves. AVOID.

Unclear return instructions as we don't have DHL service in Lithuania; extremely long return period as 9 days have passed and I haven't received the payment yet.

I have ordered through ASOS, and I sent the dress back to ASOS who kindly forwarded it to Vero Modă. 3 weeks later still didn’t get my refund so I contacted ASOS to investigate. They did and said this company has refused the refund as it’s not in a good state , which was a lie as I returned it the following day after I received it, absolutely in the same state. Luckily ASOS refunded me themselves, but this company is disgraceful!

I have purchased from them before and loved the clothes and everything went smoothly but now an order i made on 31/7/26 and not received, not dispatched, cannot get any help. I have raised an online ticket - no response after several days. Tried getting through to a human being - which you have to go through the AI chat, it says their agents work 09:00 - 16:00 on the webpage but the AI chat bot says 10:00 - 17:00 so i still cannot speak to anyone. Their link to submit a complaint is invalid! It seems impossible to get any help. I will keep trying as they have taken payment but their customer service is completely non existent. My order number last week showed not dispatched, today the bot doesn't recognise it?!

Paying for delivery however many items ordered and then for a return is unfair especially when sizes are not always accurate.

Sizing chart is wrong, they are large in size so go down a size. Jeans as an item were a very nice colour and material.

Return takes a long time. Still no refund. Then reordered a smaller size and the new delivery is super delayed without any estimate delivery time.

Pathetic service by Veromoda. They picked up my product and absolute mental harrasment for refund. No response nothing.... I should log complaint against them. They are not giving my money back

I got a delivery, it says on my updates but never got an email stating its been successfully delivered. Then I emailed them asking for real updates and they go around in circles not to only not help me but to deflect from my real question..

It doesnt help that they takes over 2 days to reply. I spent over $100 and they told me they cannot replace and i can reorder the item but have not resolved the issue.

Simple and nice delivery

I had a great experience, the process was smooth, parcel arrived quickly and I'll see the quality after a few times wearing 🤞

First of all, I was thrilled to come across this garment and delighted as my previous purchases from Vero Moda were all of excellent quality.

I was kept well informed and am now the owner of another lovely coat.

Nice jeans good fit, as per picture online. Delivered swiftly

Easy to order. Got the package as planned. And it contained what I ordered.

Very happy with my purchase and delivery was quick.i was kept updated on a regular basis aswell.