Topdanmark Reviews 

I accidentally bought two insurance policies for one car and now I can't cancel one. The experience is not very good because I don't speak English well and I can't call the hotline.

The Topdanmark customer service agent was polite and professional. My enquiry was dealt with above and beyond. I would recommend this service to others requiring insurance cover.

Excellent service. 👍

Very helpful and easy to talk too service is brilliant thank you

Explain things slowly and clearly to customers, with enthusiasm.

I am extremely dissatisfied with your services, and frankly, the way my case has been handled is unacceptable.

I brought in a damaged car with clear issues affecting not only the exterior but also the accessories and driver assistance systems. Despite this, your so-called evaluator demonstrated a shocking level of incompetence by deciding that simply repainting the exterior parts would be sufficient. A car looking visually acceptable does not mean it is mechanically or functionally repaired. This basic fact seems to have been completely ignored.

To make matters worse, even the superficial work was poorly executed. The fender that was repainted was not properly fitted, which is simply careless and unprofessional. On top of that, my car was kept in the service for 5 days—for what, exactly? Painting two elements does not justify such a delay. This only reinforces the impression of inefficiency and lack of accountability.

I am paying for full casco insurance, yet when I actually need proper repairs, I am effectively forced to cover the costs myself. What exactly am I paying over 2,000 DKK per month for? It certainly does not reflect the level of service I have received. Your evaluators are, without exaggeration, among the most incapable I have encountered.

I made it very clear that I could prove the car had recently been serviced in Romania and was in perfect working condition. I paid 18,000 DKK to ensure that. Then, after being hit by another driver—who even provided their insurance details—I contact you, and your response is to reduce the entire situation to “just repaint it.” This is beyond negligent.

I no longer want anything to do with Topdanmark. I will make sure to share my experience with others so they understand how you treat your customers. This level of disregard and incompetence is unacceptable.

I expect to terminate my relationship with you as soon as possible. On Monday, I will personally ensure that I move to another insurance company. This is the last time you mishandle my case and treat my property with such disregard.

Your company appears to be interested only in collecting payments, not in fulfilling its obligations when customers actually need support. Sending unqualified evaluators who dismiss serious issues with “just repaint it” is not service—it is a complete failure of responsibility.

Good service until you actually need the insurance.

I asked to call me and they did. I explained my problem and it was solved in 3 min. Very easy and fast!

hej.like all the time best insurance topdanmark .tak!

Brian Jorgensen was so patient and helpful with me. He is so good, I will reach out to him specifically in the future.

I had comprehensive (kasko) insurance on my new cabin scooter for 1.5 years when it was stolen, damaged, and later found with repair costs of 32,000 DKK. The scooter originally cost 60,000 DKK.

The insurance company initially wanted to pay only 25,000 DKK, even though it was impossible to buy a replacement vehicle for that amount. After a one-month process, they finally negotiated with the service center and covered the full repair cost.

I got my cabin scooter back after three months. During those three months, the insurance premiums I paid were never reimbursed, even though the vehicle was in the service the entire time. Because of the theft — and later due to the insurance process and the service — the scooter was not in my possession and I could not use it at all.

Ridiculous

Before 2026, I had a call from Top Denmark to add the house equipment insurance. I asked for the price, and they said that because I have the car insurance, I will get the discount.
And the total of the car insurance and house insurance was close to the car insurance payment. I saw it is really good price, so I asked the agent 2 times about the insurance, and he said it's the total payment,
then I signed the contract. In the first month, I got 300 dkk more than the payment that we had agreed on,
I write email to the person, but he didn't answer. I got an appointment from the website, one of his colleagues called me, and he said he would add a note to that person to call me, agin hasnt call,
I went to the website and filled out an objection, but I still haven't got the result.

So I think its kinds of scamming.
and realy recomand to not working with Top Denmark, I will change my insurance to the new one,

Had no issues with them and it was very cheap in comparison with others. I really like that the person came around home and we discussed what insurances I need or want.

It is very easy and I like it

I get help and was good support.
Is not so easy, to get the correct terminal on the phone, because my danish is nor good.

Quick professional help. Reduces the bureaucracy and is there when I need them. I'm not switching to anyone else.
Hurtig professionelle hjælp. Skærer igennem bureaukratiet, og er der når jeg mangler dem. Jeg skifter ikke til andre, I hvert fald.