TCH Reviews 

do your Google search before considering buying…

I ordered and paid inverter from this company with transportation to Finland. Transportation was charged 83,95 euros. Then I got an email next day from them [Update 13.8.2026 sender's name removed] that they want extra 100 euros for transportation.

I declined as this was clearly not according to any normal business practises. After that only reply from them was "Nein der Aufpreis liegt bei 100 €. Zahlen oder stornieren?"

Then they cancelled the order themselves.

I would recommend not to use this company as it is not honest and their customer service is also quite rude.

Also I'm annoyed to myself that I didn't read these reviews here before making an order.

[Added 13.8.2026: They still wanted to let me know in the spirit of great customer service: "Wir suchen uns unsere Kunden schon noch selber aus. (We still choose our customers ourselves.)"

After reviewing them I got a long threat about legal actions they'll take if I don't remove my review. I wonder how many reviewers have withdrawn their negative reviews after this.

Also to verify my claim that they are not an honest company is that you now can get the transportation to Finland on their site for the same item for 100 euros. Not 183,95 euros as they were trying to get from me.]

After long delays, part of my order was cancelled and the money refunded. When asking, why, and how to proceed, there were only some snotty 1-liners in response. When I submitted another review, a message with lots of paragraphs and threats to a lawsuit arrived.
Edit to TCH: thanks, I received your mail where you ask me to delete this post.

Caution!!! DO NOT RECOMMEND!
I ordered two Deye batteries and an inverter. Total order amount: 2500 euros. I paid for the order in full.
At the time of ordering, the delivery time stated on the website was 3 days. I specifically asked the seller about availability and received a positive confirmation.
After 3 days, I contacted the seller and was told that my order is delayed and will not be delivered earlier than mid-December or the beginning of January. I replied that this timeframe does not suit me and asked for a refund.
The seller refused to refund the money and started mocking me.
I strongly advise nobody to go through this kind of experience. Shame on them!!!

I ordered a Growatt SPF 6000 ES Plus solar inverter. I was a bit unsure at first because there were quite a few negative reviews but I went for it because the price was really good. There were no problems, my order arrived quickly and is now installed and working well.

I have placed an order by mistake, given the website is only in german and had to use google translate to help me navigate. Immediately after doing so I replied to their order email stating this, and as everyone knows, according to EU laws I have 14 days to back-out. They keep on bullying me via email to pay or else legal action, saying, falsely, that they cannot cancel the order. AVOID AT ALL COSTS

Ok was a bit hesitant ordering from Toms Hifi after reading some of the ratings but...
I ordered 4 Items
3x Growatt 2.6KW Ark HV Lithium Batteries
1x Growatt Inverter
Delivery was Very quick (<4Days!)
Price also very good

Avoid at all costs.

Item was never shipped..

The seller claims that there is 8% fee for cancelling orders. However on the website's return policy there is no such statement. What is stated instead is the the buyer is allowed to make a cancellatrion within 14 days of placing an order.

Morever, according to eu law, the seller is not allowed to book the money until the product is shipped out.

This seller booked my money without having sent the product claiming that there are issues with chip shortages.

Complete non-sense.

On the 31st of May, I paid 107.90 euros for the ZSI-683. Seller confirmed the order (Order Number 188310) and stated that it will arrive.
On the 3rd of June, seller sent an email claiming that they no longer have stock etc and recommended an inferior product.

I declined the offer and requested they refund the full amount. Seller has refused to refund the full amount and claimed that they’ll deduct 15euros according to their ‘terms and condition’.

Update: After contacting both the ECC and Bafin and posting the reviews online, they finally refunded the full amount without deducting the '15 euros fees'.

Very customer unfriendly and unprofessional, when you order something and a couple of hours later you cancel your order, they threaten you with lawsuits to pay them. Even if you have ordered on a Saturday and cancel on Sunday (within 24 hours) without something is send or paid.

Ordered on Amazon and they immediately received a tracking number for GLS. The only problem is that now more than 3 weeks later GLS still doesn't have the package and the seller still claims it's on its way and will be on time.
Have to accept that this company is a total scam!

I bought with this seller via amazon. It turns out they are listing items that they do not stock and are discontinued.
Once I had left a bad review they messaged me threatening legal action.
100% avoid this seller, I have asked amazon to remove them from the system.

I normally never take time to write reviews, but on this occasion I simply have to. My purchase in July 2021 was a grueling +2 month exercise in bad customer service and unlawful business practices. The money was drawn immediately from my account, and while the goods were listed in stock, I never got an expected delivery date. After a few days I asked when and got a "next week" reply. Fast forward 2 months with the same "next week" and "it's due to COVID" false promises and bad excuses, it took +10 emails and an official reimbursement request to my bank to get only part of the goods delivered and the remainder of funds reimbursed, even though I had previously asked for that many times, which the seller denied - in clear violation of EU consumer rights. On top of the horrible service and violations, Tom's car hifi is disrespectful in their communication, unorganized. Just downright awful. It has been a frustrating experience from start to finish - so for the love of god, whatever you do, do not place your money with this business.

UPDATE: After posting this review, the seller has now contacted me, threatening legal action and attempting to pursue claims against me for posting this review. What a way to run a business and manage customer relations ...

NEVER USE THEM. Have ordered and paid 2 JL Subs. 2-8 2021, still, after a month and numerous emails can not get a delivery date, a tracking number, or money back.

** Update 23. March 2021 So today I received a letter from Toms Car Hifi threatening all kinds of legal actions against me, if I don't immidiately remove my critical review / "defamatory" charges of the firm here and elsewhere. Perhaps such scare tactics has worked for them previously, but I strongly believe that I am able to document anything that I have put forth in writing online. Therefore I welcome any further action / reaction taken on the part of Mr. Seifert and his firm. Still bedazzled by a professional firm so eagerly resorting to threats, instead of (at least in my case) employing customer service and sound problem solving. **

Webshop received payment for my order twice by accident, and are refusing that they have received two payments from me - one bank transfer and one credit card payment. The webshop denies that it has received the credit card payment.

My bank has been helpful with an official letter to the webshop confirming that as of February 4, 2021 the money from the credit card payment has been refunded to the merchant (Toms Car Hifi). Still no luck with company that still refuses any and all knowledge of refund, despite bank insurrances.

Very bad customer service, no willingness at all to listen to the customer or find a solution, very short and abrupt answers.

Based on my experiences with Toms Car Hifi, I can't recommend trading with them.

I received a faulty radar detector from this seller. I requested a refund as per the 14d period within the EU Consumer rights directive but have received a response which basically says to send the unit for inspection to a 3rd party company in CZ.
The after-sales attitude is very disappointing and as a result, I would not recommend this seller to anyone.

UPDATE:
It transpires this questionable individual provided an incorrect service address to post the item to for assessment & gave false information regarding contractual law & consumer rights. Once challenged around the false information, he issued a laughably fake 'legal letter by email to try to pressure me to remove this review. 😂😂😂

Luckily I had cc'd the manufacturer on my correspondence & they managed to resolve the issue for me within 24hrs.

DO NOT USE TOMS CAR HI-Fi. He is not deserving of anyones custom.

Hi, I was initially reserved about this shop because of all the bad reviews, but I have ordered and received the full package for a Ducato set ( the infotainment unit + extension pioneer rgb cable + 2 din adaptors and brackets + colour instruction). This is a complete kit for the Fiat Ducato at a fraction of the cost from other websites, I highly recommend anyone to use with trust this shop, I am delighted with the product and I feel I got a really good deal as well.
Please keep up the good work as I will return for more products to buy from your shop.
Thank you.

Avoid this company at all costs! They try to threaten you with letters and come up with excuses.

I have made a purchase and immediately asked them to cancel the order, instead they emailed me: "Already sent!"

Oh, well! I will return the item, but have to bear the return fee.

They have acknowledged the return, but now coming up with an excuse that the item was sold to a company, it's B2B, hence no refunds!!

That is incorrect. The item was sent to my name, to a company's address. The item is mine, not B2B.

update:
I have received a cease and desist letter because I gave them 1 star rating on Google.

update 2:
eBay Bestellnummer: 19-05245-56636

Probably the worst online purchase experience I ever had!
I bought a device at this shop through Rakuten. The order was confirmed rather quickly and a first DHL notification was received, (stating that a delivery request had been received and that as the shipping would start as soon as DHL receives the parcel).
After some 2-3 days, the status remained unchanged. So I contacted the vendor, who explained he had a contact with DHL and learned that they have some operational issues and thus delay to scan/ship the parcels. It looked a bit strange, but since a letter from DHL was also attached, I trusted the information. After a week, the status was still unchanged, therefore I contacted DHL itself, explaining the whole situation and sending them the DHL letter (with no date, no name on it…)… DHL could only confirm that the parcel had simply not been given to them by the seller …
Then I contacted the seller to confront him with this opposite information. A long chains of mails followed. The answers were very quick, but in summary, he could only repeat over and over again the same thing, ie I had to read again and better the information he had already given me and that he should not be hold responsible of DHL delay (which is false). I could also feel that answers were becoming more aggressive.
I wanted to use my right to cancel the order within 14 days, according to the german laws, but that was rejected again (which goes against german laws).
Based on DHL reaction and seller’s attitude, I escalated the situation to Paypal and Rakuten. Rakuten reacted very quickly and contacted the seller. I guess that by seeing some higher authorities were getting involved, then he finally decided to cancel the order, so I got reimbursed. However, I’m convinced that I would have received neither the device, nor the reimbursement if I had bought the device directly to this shop…
I saw in some other reviews that the seller threatened some people having put a negative review about him of legal actions, so I guess that I will get a quick reaction too, let’s see…
So much fuss and stress… I would recommend to anyone to avoid any risk and to buy in another shop… (which I do and got the device 2 days after…)

Not buying anything from them ever again!

First, they did not have the item that I bought and paid for. So we agreed that I would be a more expensive item. So I paid extra by wire transfer to their bank account.

Then no reaction for 2 days.

I had to talk to them and then they told me that the additional payment was not received. Even though it was an instant SEPA transfer which arrives to recipient in a few seconds! and I had a confirmation of receipt from my bank.

Cancellation requests were ignored. As soon as I requested to cancel the order all together, the agent lost his ability to speak English. He began talking in German and I had to translate via Google to understand that he basically told me to get lost in polite terms because I had to speak to their accountants myself.

That was a totally unpleasant experience. Full of negative surprises. Not a single word they say in email and chat can be trusted.

P.S. The last thing that their agent told me was literally: "crаzу a**hole" -- and threatened me with lawyers. At that point, it became just hilarious and funny.

P.P.S. The company keeps bullying me now because of this review. My order numbers are 366658 and 110541. I have all their emails and documents.

P.P.P.S. Less than an hour later, they have found my payments and declared that they are ready to ship. The customer support agent keeps bullying me with lawsuits and calling me stupid. In my 40 years, I never seen such a customer service ever. Their accountant Dennis is opposite -- nice and businesslike gentleman.

P.P.P.P.S. No shipment yet in over 2 weeks later.