Theusvibe Reviews 

32
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered 2 tee shirts the beginning of June. They shipped from China and after one month were lost. When I contacted the company to tell them I never received the order they at first refused to take... See more

Rated 2 out of 5 stars

Disappointed in my purchase! I spoke with customer service before purchasing as I read some bad reviews, to confirm if I would get a refund if I wasn’t happy. They confirmed I would. I have received a... See more

Company replied

Rated 1 out of 5 stars

Do NOT buy anything from this website! I ordered a blouse that was advertised as a beautiful dress with real, high-quality embroidery of Yggdrasil. What I received was pure garbage – a cheap, syntheti... See more

Rated 5 out of 5 stars

Very good communication. Very happy with my purchase came in excellent condition and very good time. Packaging was spot on. All in I’m very pleased with my purchase. 😊


Contact info

2.3

Poor

TrustScore 2.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(32)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Good luck getting your order

I ordered 2 tee shirts the beginning of June. They shipped from China and after one month were lost. When I contacted the company to tell them I never received the order they at first refused to take responsibility, saying the order had been delivered. They finally relented and shipped the order again... this time to Germany! (I'm in the US). So now they're supposedly shipping them AGAIN. They have offered me a $2 discount... not even free shipping. I will never order from this company again. Oh, and BTW, I still haven't received the shirts.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Wrong Print and they don't care

The shirt provided was incorrect and they will not make it correct. They only offered a coupon for future orders. No customer service and terrible product quality. Go somewhere else.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM! False advertising !

Do NOT buy anything from this website! I ordered a blouse that was advertised as a beautiful dress with real, high-quality embroidery of Yggdrasil. What I received was pure garbage – a cheap, synthetic piece of plastic fabric with a blurry, washed-out digital print made to look like real stitching. They steal images from independent designers, send you plastic trash, and drain your bank account. Stay far away! I will report them to my bank for fraud. Regards Jeanette, Norway

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Please don’t waste your money

Please don’t waste your money. I’ve been ripped off with order no HIE00118316. They’ve taken the money but sent me nothing. They don’t reply to customer service emails either. They are thieves.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

There are 3 “ THEUS VIBE’ pages

There are 3 “ THEUS VIBE’ pages

Buyers, don’t waste your money

I bought a top that showed EMBROIDERED work in their beautiful pictures.

When it arrived, it was thin cotton material with an ink print.

NO EMBROIDERY AT ALL

I also paid for express post

Well the item DIDNT COME FROM THE US

It came from CHINA, landed in Australia and then reficredted from
Sydney to Brisbane after being picked up at customs

I wish I could show you the photo of what you think you’re buying and what I received.

I paid $63 for a five dollar Top that I wouldn’t even use as a rag because the material is shite.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

The hoodie I bought was made to look…

The hoodie I bought was made to look like a nice heavy one I could wear outside but it ended up being very thin, more like a t-shirt. Definitely overpriced like every online shop. I ordered two hats that looked the same online. One was stiff like a farmers hat and didn't fit at all, the other was nice and soft, but also over priced.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

After buying some bracelets in February…

After buying some bracelets in February and its already been 4 weeks and not even a tracking number that they keep promising me....Unfortunate to say I saw same merchandise on Allibaba site for 1.49 when they are charging 25.00 dollars for item.........sucker born every minute guess im one of them.....

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Item nothing like advertised on website.

Ordered a blouse my wife picked which looked beautiful in the picture. Received a thin, cheap dyed T-shirt type thing, thin and tiny in a zipper bag. Took up case with PayPal. Theusvibe tried to trick me by saying I would get a refund if I closed the case with PayPal!! I didn't. Got a refund from PayPal after a month but it cost me €16.50 for postage almost half the original item cost. Total scam. Do not go near this company.

9 December 2025
Unprompted review
Rated 2 out of 5 stars

Thank God for Trustpilot

Thank God for Trustpilot! Great info about sites that can or can not be trusted. Learning a lot! Was tempted to order from "theusvibe", but came here first, and have now absolutely decided NOT to order.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Received an item clearly misspelled…

Received an item clearly misspelled that cost almost 40 bucks and they asked to give me 17 back due to shipping costs. I disputed too early and credit card sided with them. They now are not responding to my emails. Never do business with this company. Lesson learned.

14 November 2025
Unprompted review
Theusvibe logo

Reply from Theusvibe

Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@theusvibe.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.

Rated 1 out of 5 stars

Worst Online Purchase EVER

Received my order, the quality was TERRIBLE & the item was also too big. I reached out to the company to organise a refund & the response I got advised me that their factory was abroad (im in Australia) so the shipping would be expensive & they would offer me a refund that was less than what I paid for the product. They encouraged me to reconsider returning the item & suggested I sell it privately or re-gift it. I wish I had looked at the reviews before purchasing. I am disgusted that they advertise themselves as a charity organisation on Facebook, but it falls in line with their false advertising & lack of ethics. Please don't purchase from this organisation!

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Honestly the worst experience and…

Honestly the worst experience and product I’ve ever had. Products are nothing at all like advertised. The Hoodie I ordered was a cheap preprinted nylon mess and not the Beautiful Hoodie that they advertised. I did file a complaint with PayPal and am extremely disappointed that after numerous borderline ridiculous offers of partial refunds and subliminal threats not to post a bad review PayPal actually ruled in their favor Both companies failed in my opinion save your time and money they wouldn’t refund anything UNLESS I closed the case first and I rightfully refused. I have saved every email and question how they represent their business as a “Charity” on Facebook what they actually are are a Scam robbing unsuspecting US customers

1 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look