Two Wombats Reviews 

304
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast delivery times, reliable shipping, and exceptional pricing across a massive selection of quality nicotine pouches. People also truly love the generous promotional offers, rewarding loyalty programs, and regular freebies included in their packages, making it a highly affordable and deeply satisfying alternative to smoking. However, some customers also noted receiving incorrect items or experiencing occasional courier delivery delays. Buyers mentioned that customer support teams quickly resolved these minor logistics mix-ups by sending prompt replacements and maintaining friendly communication throughout the entire support process.

What people talk about most

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful support.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally fast and... See more

Price

People report positive experiences with price, consistently highlighting unbeatable and highly competitive... See more

Product

Customers consistently note positive experiences with product, highlighting the amazing range of flavours,... See more

Order

Customers had positive experiences with order, highlighting fast delivery times and helpful service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing range of flavours/brands, free cans are awesome, but regular prices (and 99p promotions) are a gamechanger. Just got around 9 cans and delivery for 14 quid. Thats less than one pack of cig... See more

Company replied

Rated 5 out of 5 stars

Two thumbs up for Two Wombats. I absolutely love Two Wombats. As a Snus/pouch user of almost 7 years now I have ordered many a can online & was so happy when Two Wombats strolled onto the scene.... See more

Company replied

Rated 5 out of 5 stars

Two wombats is the best place to buy snus/nicotine pouches, the site is easy and accessible with unbelievable and unbeatable prices, Two Wombats have saved me hundreds of pounds already. Delivery is... See more

Company replied

Rated 5 out of 5 stars

Genuinely insane prices, can pick up a lot of cans for £1-3/can. Also huge selection so you can always try new flavours/strengths, great loyalty programs, and also on the feedback form 2-3 months ago... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

With a strong commitment to quality and innovation, Two Wombats set out to provide customers with an awesome online experience that goes beyond just buying pouches.


Contact info

5.0

Excellent

TrustScore 5 out of 5

304 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(304)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been great so far

Been great so far, much cheaper and really quich delivery

10 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Thanks for the feedback! We work hard to get the best prices possible for our customers and now Royal Mail Express is the standard shipping option, included for all orders over £15! Thanks so much for shopping with us!

Rated 5 out of 5 stars

Great company

Great company

31 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Thanks so much for your feedback! We appreciate you shopping with us and hope to see you again soon. Cheers!

Rated 5 out of 5 stars

Excellent customer service!

Been ordering from these guys for a good while now, always have my favourites & provide quick shipment! Very well priced too!

Had an incident where Royal Mail lost my parcel, and they sent out a replacement super quickly! I really appreciate the attentiveness of customer service, and a big thanks to Lee for sorting me out with a replacement!

28 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

So glad we could get you sorted with that Royal Mail issue! Our customers are our number one concern so don't hesitate to reach out if you ever need anything in the future. Thanks so much for shopping with us!

Rated 5 out of 5 stars

The amazing customer support from Lee

28 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Thanks for the feedback! We hold ourselves to the highest standard for customer service. Don't hesitate to reach out if there is ever anything we can do for you in the future!

Rated 5 out of 5 stars

I highly recommend them

I highly recommend them. They have a wide range of products and plenty of great deals. Shipping is fast and on time. There’s nothing more to say—just give them a try; I recommend them again.

1 July 2026
Unprompted review
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Reply from Two Wombats

Hey Jakub, really appreciate the kind review and glad to hear you love all our deals and zippy shipping! Have a great week and we hope to see on the site again soon.

Rated 5 out of 5 stars

Great suppliers

I have been using two wombats for about a year now and have had a couple of defective tins and with no problems they have taken my issues seriously and sorted the problem very quickly and efficiently.
They are very well priced and also very helpful.
Thank you to Lee and the two wombats team 👍🏻

24 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Really appreciate the kind words Daniel and glad we could sort things for you. We do our best to make sure everything is top tier but when there are small problems the goal is solving them ASAP for you guys! Will pass on the kind words to Lee and have a great weekend!

Rated 5 out of 5 stars

The delivery was on time.I got the same…

The delivery was on time.I got the same items I ordered. It's trustworthy to buy from this site

16 June 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Thanks for sharing your experience! Our mission is simple: deliver the best pouch buying experience possible. Thanks for shopping with us and we hope to see you again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service. Accidentally put the wrong address and they resent the package immediately

21 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Hey Nathan - thanks for the review and the kind words, will make sure to pass on your regards to our CS team!

Rated 5 out of 5 stars

Excellent service

Excellent service, great selection and fast delivery!

21 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Really appreciate the kind words Ed - and glad you are enjoying our huge range and nice zippy delivery, have a good week!

Rated 5 out of 5 stars

Solid and transparent online store

Honest, straight forward, informative. Excellent selection, great prices, lots of promotional prices and loyalty scheme stuff. Couldn't really ask for more

21 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

So glad to hear you are loving the site! We work hard to deliver the best pouch buying experience possible. Thanks so much for shopping with us!

Rated 5 out of 5 stars

Breath of fresh air.

Breath of fresh air.

Best site for SNUS, cheap and quick reliable service.

Won't buy anywhere else as it makes you realise the shops are scamming people for £7 a can.

21 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Love to hear the feedback! We work hard to deliver the best experience possible for our customers. Hearing feedback like this makes it all worth it! Will be sharing with the rest of the team. Cheers!

Rated 5 out of 5 stars

Great company

Evri made a bit of a mess of my delivery but the customer service from Lee was awesome. He sent out another package which arrived before the original. I'm really impressed with the service. Great price too. I will be sure to order again from you, thanks a lot!

19 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

So glad to hear we were able to help you out with that carrier issue! Don't hesitate to reach out if you ever have another issue and we'll sort it. Cheers!

Rated 5 out of 5 stars

Used 3 times now and impressed

Used 3 times now and impressed, nice touches by added free tubs on there

Will use for the foreseeable future

20 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Thanks for the review Tom - hard to beat hearing we have earned a repeat customer, we will make sure to keep up the good work! Have a good week and we hope to see you again soon.

Rated 5 out of 5 stars

Most helpful customer service team

Most helpful customer service team I have ever seen. Amazing quality and price of products, and a great loyalty scheme. Would never use any other supplier!

20 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Thanks so much for the awesome feedback! We are glad to hear that we have made a positive impact on your pouch buying experience. Thanks so much for shopping with us!

Rated 5 out of 5 stars

Quick service

Quick service, easy to use website and generous free cans/loyalty programme. Highly recommend

17 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Thanks for the kind words, and glad you like our loyalty programme - as we spend a lot of time making sure the range guarantees there is a can for everyone! Have a good weekend and we hope to see you again soon.

Rated 5 out of 5 stars

Great customer service

Plenty of choice. Customer support was excellent and speedy. Fast delivery - would not hesitate to order from them again

14 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Really appreciate the kind words Simon - glad you are a fan of our speedy shipping and service - and always a pleasure to hear we have a repeat customer! Have a good weekend.

Rated 5 out of 5 stars

Two Wombats are by far the best providers of nicotine products!

Two Wombats are always providing the best value from the best brands and the most amazing service I’ve ever seen, especially in the nicotine industry. I’ve been a loyal customer for about a year now. The loyalty program is fantastic, it always provides free cans to every order. Keep up the fantastic work, the whole team is absolutely amazing! 😊

13 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Thanks so much for your awesome feedback! We've worked hard to build the best pouch buying experience out there. It means a lot when we hear that it makes a difference. Thanks so much for shopping with us!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - 10/10

14 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Hey Alex, really appreciate the kind feedback - and glad we you liked our 5 star customer service!

Rated 5 out of 5 stars

Top of the pops

Very Good, I cant fault them, large selection and quick delivery ata a great price, and free cans on a regular basis. Keep up the good work, long may you continue. Cheers 👍

14 July 2026
Unprompted review
Two Wombats logo

Reply from Two Wombats

Really apprieciate the review Dazzer! Hava great week and we hope to see you again soon.

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