Dobromir very professional EXCELLENT - - and he walked me through what looked complicated and then he made easy/good and taught me. Thank you - all back up and from malicious "something" and conce... See more
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I've been having issues with my email being blocked from my CRM numerous times over the past few weeks. My customer support member, Todor, not only fixed my problem but he also gave me sound advice to... See more
Petar immediately addressed my need and offered a solution. He went even beyond that....he reviewed my account and stated that I have not been using the service that I was enrolled in and that a bett... See more
Excellent support experience. The agent was patient, professional and took the time to understand the inode issue properly. He tried multiple approaches and, when File Manager and FTP were not practic... See more
Company details
- Web Hosting Company
- Business to Business Service
- DNS Provider
- Internet Marketing Service
- Software Company
- Website Designer
About SiteGround
Written by the company
SiteGround helps over 3,000,000 domains of small businesses and professionals build, manage, and grow online - through fast, secure hosting and a growing suite of marketing, sales, and AI tools, all in one place.
With over 20 years of experience and a team dedicated to customer success, SiteGround started as an independent web hosting company and has grown into a platform that supports your entire online journey, from launching a website to successfully growing it, and automating everyday tasks with AI.
Why SiteGround?
Whether you're launching an online store, managing an agency with multiple sites, or just want your website to run without a hitch, SiteGround has the tools for it: with an intuitive Site Tools control panel for effortless website management, infrastructure on Google Cloud with sites running up to 500% faster, custom-built security features, and a 24/7 real-person customer success team backed by a 99% customer satisfaction rate.
Every SiteGround hosting plan also comes with:
- 24/7 top-rated technical support
- Free SSL for every website
- Free business email
- Free daily backups
- Free in-house built CDN
- WordPress auto-updates
- WordPress Security Plugin
- WordPress Optimizer Plugin
- Seamless WordPress Starter & Migrator
- 99.9% uptime promise
- 30-day money-back guarantee
More Than Hosting
SiteGround also offers a growing portfolio of tools to help businesses build websites, sell online, market smarter, and work faster with AI.
Ecommerce and Website Builder
An all-in-one ecommerce website builder that provides everything needed to create, customize, launch, and grow an online store.
Email Marketing
A complete email marketing solution for growing audiences, nurturing customer relationships, and increasing sales.
AI Agent for WordPress
An AI-powered assistant that helps users manage WordPress and WooCommerce sites through natural conversation, streamlining website administration, content management, and everyday tasks.
AI Studio
An AI productivity platform that brings together multiple AI models and specialized agents to help small businesses work smarter, create faster, and streamline everyday tasks.
Coderick AI
An AI-powered vibe coding platform for building, launching, and hosting websites, business tools, and applications faster and more easily.
Services
Web Hosting WordPress Hosting WooCommerce Hosting Coderick AI by SiteGround SiteGround AI Studio SiteGround Ecommerce SiteGround Email Marketing SiteGround Website BuilderContact info
700 N. Fairfax St, Suite 614, 22314, Alexandria, VA, United States
- www.siteground.com
4.9
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice person informative and helpful
3 September 2026
Excellent service!
The problem was handled quickly, efficiently and correctly. Good job!
3 September 2026
Great help experience
Chat went to live agent quickly, person knew when to escalate the questions and got their answers fast, resolved my issue quickly
3 September 2026
I have a problem with my card on my…
I have a problem with my card on my account and the lady told me that if I cannot make payment go and choose another hosting, in other words after 12+ years with Siteground, I was told to leave, but there was a support before who solved my issue, so yeah, thats about it, sad really, I dont usually have an Issue with them, but this person told me to leave.
3 September 2026
Unprompted review
Reply from SiteGround
Hello Benjamin,
Twelve years is a long time to be part of the SiteGround family. We’re sorry that our recent conversation gave the impression that your business wasn't valued; that was never our intention.
To clarify the situation, we have recently adjusted our service availability in certain regions to align with evolving regulatory and compliance standards. This has resulted in specific limitations on adding or modifying credit cards directly within the dashboard for those areas. Our specialist suggested exploring alternative hosting purely as a safeguard—the goal was to ensure your websites never faced downtime if these limitations became a blocker.
We value your loyalty and want to ensure you can continue to host with us. While new card management is restricted in your region, you can still renew your existing services. If you ever have trouble with a specific payment or need to use an alternative like PayPal, our team is available 24/7 via live chat to provide manual links, just as we did for your domain recently. We’re glad that worked for you and look forward to continuing to support your sites.
Kind regards,
Rebeca M.
The SiteGround Team
Petar is the best..
Petar is the best... understanding and fun to talk to... but most of all he found a solution for our company. We will gladly stay Siteground's customer for additional 20 years :)
3 September 2026
very good thank you
3 September 2026
Quick responses and sorted my issue…
Quick responses and sorted my issue straight away.
3 September 2026
Incredibly fast response to my problems…
Incredibly fast response to my problems and quick solutions!
3 September 2026
Helpful and professional support
Great experience with SiteGround. Their support team was helpful, responsive, and took the time to investigate my issue. They escalated the problem to the domain team and kept me informed throughout the process. I appreciate the quick and professional support.
2 September 2026
Amazing~!
I always prefer SiteGround to any other hosting provider because they have amazing customer support!
2 September 2026
Unprompted review
expert help!!! I spent the fastest help on wed today it was amazing .
Zlatomir was awesome, he anticipated my needs and was so fast it was really nice compared to other places I have worked with. I am sold on their help.
2 September 2026
I contacted SiteGround about my monthly…
I contacted SiteGround about my monthly subscription. The person I spoke to understood the issue straight away and didn’t just give a scripted reply. They reduced the monthly cost for me, which made a real difference. Clear, helpful, and no runaround. That’s the kind of support that keeps happy and even gave me a warm glow.
2 September 2026
Zhelyo B
Zhelyo B. was very patient, professional and kind.
I know I was a triple handful and most likely will still need some guidance. He is a life saver it took us more than 2 days to get this mainly because I was clueless. But I appreciate all the help and his infinite knowledge.
2 September 2026
Some of the best customer service around
Very helpful support, always have an answer, and issue always gets resolved.
2 September 2026
Deceptive Practices
Have been a customer for 7 years. Recently tried their AI to revise my website. To "publish" the revised site I spoke with a tech rep and he assisted. However, he did not disclose that using the AI version additional continuous costs are required.
Per Copilot Chat
"This lack of disclosure is exactly the kind of omission the FTC and state laws consider “deceptive.”"
When I rejected these costs, he did revert to the original content, the multiple switches created immense problems that tech support cannot fix and refuse to acknowledge problems on their end.
Response to response: Why is it not disclosed what "50,000 credits" represent. My 50,000 credits lasted maybe 30 minutes working on revisions.
NOT DISCLOSED:
What does a "credit" represent time, activity, other???
Publishing a website created or modified by Coderick requires an ongoing subscription, apparently $120 per year but even that is unclear as to maintaining a published website?
How many "credits" does it require to keep a Coderick website active???
No upfront disclosure to customers
30 August 2026
Unprompted review
Reply from SiteGround
Hi Jeff,
Thank you for your feedback and for being with SiteGround for the past seven years. We take every customer experience seriously, and what you've described does not reflect the standards we hold ourselves to. We'd like to investigate your case in detail.
To start, we'd like to clarify how the credit system for Coderick AI works. Customers using the free trial receive 50,000 credits at no additional charge. Continuing beyond that requires an explicit action from the customer, such as upgrading the project to a paid plan or purchasing additional credits. The resources included with the free trial are listed on the plan page, while pricing and payment details are presented as part of the respective purchase process. There are no automatic charges when the included free credits are exhausted, and usage is visible within the Plan Details menu in the Client Area.
That said, we also want to look closely at the technical issues you experienced, including the relevant website activity, support interactions, and any changes made during the AI-assisted editing process. This will help us establish the sequence of events and assess what may have caused the problems you describe.
To do that, we first need to locate your account. Unfortunately, the information available in the review isn't sufficient for us to identify it. We've therefore reached out through Trustpilot requesting additional details and hope you'll respond so we can investigate the case fully.
Kind regards,
Rebeca M.
The SiteGround Team
Always a great support service.
2 September 2026
The support team at siteground is…
The support team at siteground is always top notch that is one of the main reasons we will continue to use their services.
2 September 2026
Great service
Great service, resolved my concerns very quickly, signed up for 2 year deal.
2 September 2026
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