If possible we always have your lovely young man serve us. His knowledge is excellent and he always comes up with best solutions regarding new and existing specs. He manages to take our increasing a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a good experience visiting Sheinman Opticians.Whatever the reason. All staff are friendly and welcoming. You know your eye test will be accurate as so much care is taken. Choosing new gla... See more
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Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. H... See more
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I have been a client of Sheinman Opticians for many years, their professionalism & customer service is always first class. I recently purchased prescription sunglasses, & saw Mr Spokes. He was so h... See more
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Company details
About Sheinman Opticians
Written by the company
At Sheinman we have been helping people care for their vision since 1915. As an independent opticians, we pride ourselves on combining over a century of experience with the latest advancements in eye care technology to deliver a truly personal service.
Whether you're visiting us for an eye examination, contact lenses, new glasses, or hearing care, our experienced team is here to provide expert advice tailored to your individual needs. We take the time to understand your lifestyle, preferences, and requirements, helping you make informed decisions about your eye and hearing health.
We believe that choosing eyewear should be an enjoyable experience. That's why we offer a carefully curated selection of frames, alongside professional guidance to help you find eyewear and lenses that suit both your vision and personal style.
Our commitment to customer care extends beyond our practice. Through our online store, you can browse and purchase selected products at your convenience. Visit our online store to take a look!
At Sheinman, we're dedicated to delivering exceptional care, expert advice, and outstanding customer service. Don't just take our word for it—read our reviews to discover why generations of families have trusted us with their eye care.
Whether you're visiting us for an eye examination, contact lenses, new glasses, or hearing care, our experienced team is here to provide expert advice tailored to your individual needs. We take the time to understand your lifestyle, preferences, and requirements, helping you make informed decisions about your eye and hearing health.
We believe that choosing eyewear should be an enjoyable experience. That's why we offer a carefully curated selection of frames, alongside professional guidance to help you find eyewear and lenses that suit both your vision and personal style.
Our commitment to customer care extends beyond our practice. Through our online store, you can browse and purchase selected products at your convenience. Visit our online store to take a look!
At Sheinman, we're dedicated to delivering exceptional care, expert advice, and outstanding customer service. Don't just take our word for it—read our reviews to discover why generations of families have trusted us with their eye care.
Contact info
Abington Street 106-110, NN1 2BP, Northampton, United Kingdom
- 01604 626161
- eyecare@sheinman.com
- www.sheinman.com
4.9
Excellent
4K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Prompt service from staff members
Prompt service from staff members, quick return of new glasses , pleasant surroundings
2 September 2026
The service was great
2 September 2026
My experience at Sheinman’s has always…
My experience at Sheinman’s has always been very good but my most recent involvement has been exceptionally good. Martin took the trouble to locate a supplier of frames without nose pads which are no longer available in UK. He ordered them from Japan and took considerable trouble in fitting them to make sure I was completely happy with them and with the super thin light weight lenses.
2 September 2026
I needed replacement prescription…
I needed replacement prescription sunglasses and within a very short time they were ready exactly what I needed to get me by on my holiday . The staff are professional and well informed a friendly team
2 September 2026
We have used Mr Williams for about 20+…
We have used Mr Williams for about 20+ years. He is a very thorough optician who engages with you at every step. Always a pleasure to see him
2 September 2026
Friendly staff extremely
Friendly staff. Had Optimax first, clinician was friendly and put you at ease. Saw Optician afterwards, all my ‘photos’ were already with him so that we could discuss. Very professional and always included my views
25 July 2026
Every time i have my eye test I am…
Every time i have my eye test I am treated like im the only customer they have Ive been coming for years
always treated with respect.
2 September 2026
Very professional and friendly every…
Very professional and friendly every thing explained to you and answer all your questions
2 September 2026
Excellent service and knowledgeable…
Excellent service and knowledgeable staff and of course the good cup of coffee!!
2 September 2026
Excellent all round.
Excellent all round.
Very helpful, knowledgeable and friendly staff.
Wouldn’t trust any other opticians with something as important as my eyes.
2 September 2026
Poor Customer Service
Went in for a tiny screw for my sunglasses .... you haven't done my eyes but I've spent enough at Sheinmans on my son's glasses and continuous purchase of contact lenses for him. No can do!!! Not interested even though your glasses fitters were hanging around doing NOTHING! A small screw would have taken a minute or 2 to fit. Went to Boots opticians and a charming man found a screw and fitted it in less that 2 minutes - no charge! Won't be going to Sheinmans again, rubbish customer service! Boots gets my business in future!
1 September 2026
Unprompted review
Reply from Sheinman Opticians
Thank you for taking the time to leave a review, and please accept our apologies for the experience you had when you visited us.
We would normally be very happy to replace a small screw and make a minor adjustment such as this free of charge, regardless of whether the glasses were originally purchased from us. From what you have described, it appears there may have been a miscommunication between our reception team and the dispensing optician on this occasion.
We’re sorry that we didn’t provide the level of service you quite reasonably expected from us, particularly given your family’s previous visits. We will discuss this with the team to help ensure a similar situation doesn’t happen again.
Please accept our apologies, and we hope you might give us the opportunity to provide you with a better experience in the future.
Kind regards,
Sheinman Opticians
Amazing Customer Service
We have used Sheinman Opticians over many years and are always amazed at how the staff manage to make what could be rather a chore; eye care and choosing frames, into a calm and enjoyable experience. We have young children and they also enjoy a visit to Sheinmans, they enjoy the games on the ipads, and on our most recent visit were given a lindt chocolate. Thank you for all your hard work.
28 August 2026
Unprompted review
Reply from Sheinman Opticians
Hi Adrian,
Thank you so much for such a lovely review. We’re delighted that we’ve been able to make your visits a calm and enjoyable experience for the whole family, and it’s wonderful to hear that your children enjoy coming to Sheinman’s too! We’re glad the iPads and the occasional treat help make their visits special. Thank you for your kind words and for choosing us over the years - we really appreciate your continued support.
Best regards,
Sheinman Opticians
The best customer experience.
The best customer experience.
Ladies and gentlemen of Sheinmans really know how to treat customers.
This is old school customer service at its best, people to talk to, help you choose the best product and if anything happens, they are amazing at sorting it out.
Thank you Sheinmans, a cherished Northampton Institution.
11 August 2026
Reply from Sheinman Opticians
Hi Leigh,
Thank you so much for such a wonderful review and for your incredibly kind words. We’re delighted that you value the personal service we provide, and it means a great deal to us to be described as a cherished Northampton institution!
We look forward to welcoming you back.
Best regards,
Sheinman Opticians
The service, knowledge of staff & quality of products are great
The service, knowledge of staff & quality of products are great. The time slots allocated to each client ensures quality & time is focused on their needs.
From the receptionists, dispensing opticians to the Optometrists all provided aprofessional service.
19 August 2026
Unprompted review
Reply from Sheinman Opticians
Hi,
Thank you for your lovely review. We’re so pleased you were happy with the service you received from the whole team and that you appreciated the time and care we take with each appointment.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Staff very helpful but let down by…
Staff very helpful but let down by suppliers.The glasses arrived but there was something wrong with them and they had to be returned to Italy I believe.I'm still waiting. But as I said the staff are very helpful
11 August 2026
Reply from Sheinman Opticians
Hi Mr Elliot,
Thank you for taking the time to leave a review. We’re really pleased to hear that you found our staff helpful, although we’re sorry that you’ve experienced a delay with your glasses.
Unfortunately, there was an issue with the glasses when they arrived which meant they had to be returned to the manufacturer for correction. We carry out stringent checks on all glasses when they arrive at the practice to ensure they meet our quality standards, and on this occasion the issue was identified during these checks before we were able to dispense them to you.
We completely understand how frustrating it is to have to wait longer than expected, and we’re sorry for the inconvenience this has caused. We’re doing everything we can to get your glasses back to you as soon as possible, and we really appreciate your patience and understanding.
Best regards,
Sheinman Opticians
Reply from Sheinman Opticians
Hi Mike,
Thank you for taking the time to leave us a review and for giving us 4 stars.
We're sorry to hear that there was a longer wait than expected when collecting your new glasses. We understand that your time is valuable, and we appreciate your patience.
When collecting new spectacles, we like to ensure that they are fitted correctly and that any necessary adjustments are made to provide the best possible comfort and vision. However, we recognise that waiting times can occasionally be longer than we'd like.
Thank you for your feedback, and we hope you are pleased with your new glasses. If there is anything further we can help with, please don't hesitate to get in touch.
Best regards
Sheinman Opticians
Superlative swimming goggles
Superlative swimming goggles. Who knew such things existed?
Thankyou
6 August 2026
Reply from Sheinman Opticians
Hi Janet,
Thank you for your fantastic review! We’re delighted you discovered our swimming goggles and are so pleased you’re enjoying them.
Best regards,
Sheinman Opticians
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