Salons Direct Reviews 

11,439
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,859 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the massive selection of professional items available, making it exceptionally simple to find everything needed for beauty salons. Consumers consistently mention that online orders arrive very quickly with secure packaging, and the digital shopping platform is wonderfully straightforward to navigate. Customers appreciate the helpful support team when sorting out occasional queries and managing overall purchases smoothly. However, some customers also noted frustrating issues with occasional delivery delays, damaged parcels, and completely unreliable carrier services. A few reviewers additionally experienced specific problems with missing items inside boxes or inconvenient courier handling during transit.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the remarkably fast and... See more

Product

People report positive experiences with product, highlighting the great range of items and competitive... See more

Service

Reviewers mention positive feedback about service, consistently expressing satisfaction over many years of... See more

Order

Reviewers highlight positive aspects of order, noting that the ordering process is consistently... See more

Website

Clients share positive opinions on website, praising its simple navigation and well-stocked inventory for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love ordering through salons direct. The discount cards are a nice touch too! They deliver efficiently and I have never waited longer than the delivery expected date. They stock an amazing array of... See more

Company replied

Rated 5 out of 5 stars

Salon’s Direct are hands down my favourite place to restock my products from! They have such a massive range of products it can be hard to not pick up more than I need. Their customer service is... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Salons Direct for years now and have never had a problem, they always have a variety of products on offer that change regularly and the website is really easy to navigate! I love the f... See more

Company replied

Rated 5 out of 5 stars

It was a great experience for my first delivery. I appreciated the discount on my first order and as I qualified for free next day delivery my items shipped out very quickly. All the items I ordered w... See more

Company replied



Company details

  1. Beauty Products Wholesaler
  2. Barber Supply Store
  3. Hair Product Store

Written by the company

Salons Direct is the UK's biggest online professional hair & beauty supplier, stocking over 250 of the industry biggest and most loved brands. Known for amazingly low prices, a huge range of products and reliable delivery service, Salons Direct is the go-to for every hair and beauty professional.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.8

All reviews

(11,439)

1,697 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“Excellent service and fast delivery

“Really happy with my experience. The ordering process was straightforward, delivery was quick, and my products arrived well packaged and in perfect condition. Great service overall.”

24 August 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Latoya,

We're so happy to hear you had such a positive experience with us! It's wonderful to know that your ordering process was smooth, delivery was quick, and your products arrived in perfect condition. We appreciate your kind words about our service.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Highly recommend!!

Always so efficient and accommodating for my orders. They are brilliant!!

6 August 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Toni,

We appreciate your fantastic review and 5-star rating! We're so glad to hear that you consistently find our service efficient and accommodating for your orders.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars
Salons Direct logo

Reply from Salons Direct

Hi Dione,

Thank you for your wonderful 5-star review! We're so pleased to hear that you consistently receive great service from us. We truly appreciate your positive feedback and continued support.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

So helpful and quick

So helpful and quick

24 August 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Eva,

We're so glad to hear that our service was helpful and efficient for you. We appreciate your kind words.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Salon’s Direct are hands down my…

Salon’s Direct are hands down my favourite place to restock my products from!
They have such a massive range of products it can be hard to not pick up more than I need.
Their customer service is incredibly helpful. I had an incident last month where a delivery driver left my parcel else where so I contacted Salon’s Direct and my parcel appeared less than an hour later!
I’ve never been disappointed with an order. Everything is always packaged so well and I’ve never had any issues with products leaking or breaking.

Overall a lovely experience!

24 August 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Charley,

We are so happy to hear that we are your favorite place to restock your products! It is wonderful to know that you appreciate our massive range of products and that our customer service team was incredibly helpful when you had an issue with a delivery. We are glad that your parcel appeared quickly. We are also pleased that you have never been disappointed with an order and that everything is always packaged so well, preventing any issues with leaking or breaking. Thank you for sharing your lovely experience with us!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

I recently had the pleasure of shopping…

I recently had the pleasure of shopping at a hairdressing wholesale store, and I must say, it’s a fantastic find. They offer a wide range of hair care products and salon accessories at very competitive prices. One of the standout features is the special discount for new customers, which allows for a first order to be placed VAT free. This is a great opportunity to stock up on high-quality items while saving money, which can be reinvested in further purchases. The staff is friendly and always ready to provide expert advice. Highly recommended!

24 August 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Sylwia ,

We are so pleased to hear that you had such a positive experience shopping with us! It's wonderful to know that our wide range of products, competitive prices, and the new customer VAT-free offer were highlights for you. We truly value your kind words about our friendly staff and their expert advice. Thank you for your high recommendation; we look forward to assisting you with future purchases.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Great experience

Great experience, from ordering to delivery. Thoroughly recommend

10 August 2026
Salons Direct logo

Reply from Salons Direct

Hi Sue ,

We appreciate your fantastic feedback and 5-star rating! We're so glad you had a great experience from ordering to delivery. Thank you for your recommendation!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Fab selection of products

Fab selection of products, always have really great offers/sales on. My orders are always perfect, packed well and delivered quickly

24 August 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Leonie,

We appreciate your fantastic 5-star review! We are delighted to hear that you consistently find a great selection of products and excellent offers. It's wonderful to know your orders are always perfect, well-packed, and delivered quickly.

Kind Regards,
The Salons Direct Team

Rated 4 out of 5 stars

Abagail was so nice

Abagail was so nice , she sorted my problem out ASAP , I’m so grateful and appreciate it , thank you so much

17 August 2026
Salons Direct logo

Reply from Salons Direct

Hi Susan,

We are so pleased to hear that our team was able to assist you so quickly and efficiently. We truly appreciate your kind words and gratitude.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars
Salons Direct logo

Reply from Salons Direct

Hi,

We appreciate your positive feedback! We're so glad to hear that you are happy with our products and that your delivery was smooth. Thank you for your review.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Good communication

Good communication, quality product

10 August 2026
Salons Direct logo

Reply from Salons Direct

Hi Julie,

We're so pleased to hear that you had a positive experience with our communication and that you are happy with the quality of our product. Thank you for your kind words!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Order done and delivered

Order done and delivered

7 August 2026
Salons Direct logo

Reply from Salons Direct

Hi Maria ,

We appreciate you letting us know your order was delivered. We hope everything met your expectations.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

I love that I can get everything in one…

I love that I can get everything in one place. Fast delivery. My life just got easier :)

21 August 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Haidee,

We're so happy to hear that our service has made your life easier and that you appreciate our fast delivery! Thank you for your wonderful feedback.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Excellent delivery timing

Excellent delivery timing. I am very happy and regular customer from now on

7 August 2026
Salons Direct logo

Reply from Salons Direct

Hi

We appreciate your wonderful 5-star review! We're so pleased to hear about your positive experience with our delivery timing and that you'll be a regular customer.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Amazing quick delivery and good quality…

Amazing quick delivery and good quality products and prices

7 August 2026
Salons Direct logo

Reply from Salons Direct

Hi Amanda,

We appreciate your fantastic feedback! We're so glad you value our quick delivery, good quality products, and competitive prices. Thanks for your positive comments!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Easy everything in stock

20 August 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Mark,

We're so glad to hear you found everything you needed with ease. Thank you for your wonderful feedback!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Excellent Service fast delivery great…

Excellent Service fast delivery great prices.. Thank you..

13 August 2026
Salons Direct logo

Reply from Salons Direct

Hi Catherine,

We appreciate your positive feedback! We're so glad you value our excellent service, fast delivery, and great prices. Thank you for your review!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Very easy website to navigate

Very easy website to navigate. Quick delivery. Will definitely use again. I have also used the Dunfermline branch a lot and the staff are very friendly and knowledgeable and always eager to help.

6 August 2026
Salons Direct logo

Reply from Salons Direct

Hi Lorraine,

We're delighted to hear that our website is easy to navigate and that you received quick delivery. We also appreciate your kind words about our Dunfermline branch staff being friendly, knowledgeable, and helpful. We look forward to serving you again!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Issues but sorted easily

A few issue but was sorted effortlessly and quickly 5☆

13 August 2026
Salons Direct logo

Reply from Salons Direct

Hi Louise,

We're genuinely happy to hear that any issues were resolved effortlessly and quickly for you. Thank you for your wonderful 5-star feedback!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Great service

Great service
Allways reliable
Quick service
Will recommend to anyone
Thankyou

18 August 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Poppy,

We are so happy to hear you had such a positive experience with our service! We truly appreciate your kind words and recommendation.

Kind Regards,
The Salons Direct Team

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