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Rockett St George Reviews 

10,363
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the high quality and unique design of products, finding items distinctive and well-made. Delivery is often fast, efficient, and careful, with items arriving well-packaged and on time. Many also appreciate the excellent customer service and communication, noting quick responses and effective issue resolution. However, some customers noted products occasionally differed from online descriptions or images, with concerns about color accuracy or perceived quality. A few others experienced orders arriving damaged or with missing items; while many found resolutions easy, some faced difficulties getting a response or satisfactory solution.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as beautiful, unique,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and quick delivery,... See more

Quality

Customers consistently note positive experiences with quality, often describing products as excellent,... See more

Service

Clients share positive opinions on service, consistently praising the high standards, efficiency, and speed... See more

Order

Customers generally report positive experiences with their orders, highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was problem free and fast service. Product great quality and came well packaged. Ordered previously from RSG and experience and outcome exactly the same. Pleased to report that the... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered a few different pieces of furniture from Rockett St George and every single thing has arrived quickly, and is of outstanding quality. The lounge lover bed is the most comfortable bed I’ve... See more

Company replied

Rated 5 out of 5 stars

I just love anything RSG! Website packed with delightful and stylish gifts. Bought the fish pendulum clock as a gift for my daughter and it’s just quirkily perfect! Excellent quality and unique des... See more

Company replied

Rated 5 out of 5 stars

Firstly, the product is absolutely gorgeous. We ordered the Shell chandelier, and it fills the space beautifully! Love Rockett St George finds! It did come with one broken shell (out of 5) and they se... See more

Company replied



Company details

  1. Decoration and Interior Design Store
  2. Furniture Store
  3. Garden Furniture Shop
  4. Home Goods Store
  5. Home Improvement Store

About Rockett St George

Written by the company

Lucy St George and Jane Rockett, self-proclaimed design junkies, launched Rockett St George in 2007. Their online emporium revolutionized interiors with quirky, glamorous collections, blending global finds with exclusive designs. Far from mass-produced chain-store items, their unique homewares add magic, charm, and personality to any space.

HOME ACCESSORIES LIGHTING FURNITURE KITCHEN MIRRORS GIFTS

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,363)

1,234 reviews in the last 12 months

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Rated 5 out of 5 stars

All great

All great! My order arrived quickly and I had no issues. The olive oil tins look great in the kitchen so I am really pleased.

3 July 2026
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Reply from Rockett St George

This is so lovely to hear; thank you. - The RSG Team x

Rated 4 out of 5 stars

Lovely items

Lovely items, can't wait to put them on display at Christmas. Only downside was the delay by the carrier to deliver item when specified. However the customer service was excellent and this was sorted out very quickly.

8 July 2026
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Reply from Rockett St George

We are so sorry about the delay with your order! However, we are so glad we were able to communicate this to you clearly, and you're happy with your order! - The RSG Team x

Rated 2 out of 5 stars

Misleading offer.

Misleading offer.
Advertising 10% off with first order so signed up with email address to get a code. However at checkout the code wasn’t valid for my purchase. I made the purchase anyway but won’t be a returning customer.
Bit of a con with advertising.

8 July 2026
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Reply from Rockett St George

Thank you for your feedback. We're sorry to hear you were disappointed with our first order offer.

The discount does have some exclusions, but we completely understand how frustrating it is when a code doesn't apply at checkout. We're sorry this wasn't clearer and appreciate you bringing it to our attention.

Thank you for giving us a try, and we hope we'll have the chance to welcome you back in the future. - The RSG Team x

Rated 5 out of 5 stars

Great Company

1st time ordering from RSG and they have lovely things!
From ordering to paying and delivery everything was so easy and fast! Kept up to date almost with personalised messages it was really lovely. Would defo order again. I ordered a quirky item and love the style and quality it is fab!

8 July 2026
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Reply from Rockett St George

Wow, what a wonderful review! Thank you so much. - The RSG Team x

Rated 5 out of 5 stars

Fabulous as always

Fabulous as always, my favourite place to shop!

3 July 2026
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Reply from Rockett St George

Thank you for leaving such a lovely review! - The RSG Team x

Rated 5 out of 5 stars

Lovely stars

Lovely stars, Great size and super quick delivery.

3 July 2026
Rockett St George logo

Reply from Rockett St George

Thank you so much! - The RSG Team x

Rated 5 out of 5 stars

Easy to Order

Easy to Order from website Good communications well packaged products arrived safely
Lovely range of items

2 July 2026
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Reply from Rockett St George

This is so lovely to hear; thank you! - The RSG Team x

Rated 4 out of 5 stars

I ordered an octopus candle holder but…

I ordered an octopus candle holder but unfortunately when it arrived one of the legs was broken. The box it arrived in was a bit battered so guess it happened in transit. I informed Rockett by email and sent photos. A replacement was dispatched immediately and I received the replacement the next day. Outstanding customer service. I am very pleased with my purchase, good quality.

2 July 2026
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Reply from Rockett St George

We are so, so sorry that your order and the packaging arrived damaged! However, we are so glad we were able to sort it for you so quickly! Thank you for leaving a lovely review. - The RSG Team x

Rated 3 out of 5 stars

Sorry, never again far too much hassle

Ordered an ornament, huge issues wirh delivery DPD attempting to deliver to two wrong addresses then saying it was undeliverable. Several emails later they attempted another wrong address. The item arrived in 3 broken pieces, packed in a soft cardboard box with very little and obviously inadequate packaging. More emails, customer service are good very responsive and helpful hence the 3 stars instead of 1, but these arent cheap items some incredibly expensive i simply wouldnt take the risk buying anything costing more than £50 to have it damaged amd the inconvenience of trying to sort the mess out. Second item amd replace arrived in a terrible state about 10 pieces. I gave up, was refunded very quickly had postage refunded but it was a very inconvenient, frustrating transaction, one I cant repeat for mymown peace if mind, far to much stress involved. Huge shame they have some fabulous pieces.

1 July 2026
Rockett St George logo

Reply from Rockett St George

Thank you so much for taking the time to share your experience with us. We're truly sorry that your order was affected by so many delivery issues and that, despite sending a replacement, it also arrived damaged. We completely understand how frustrating and disappointing this must have been, especially when you were so excited to receive your ornament.

We're really grateful for your kind words about our customer service team, and we're pleased we were able to process your refund quickly. That said, we know this doesn't make up for the inconvenience, stress and time you've had to spend trying to resolve the issue.

We're so sorry we let you down on this occasion and hope that, despite this experience, we may have the opportunity to restore your faith in us in the future. - The RSG Team x

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