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1.9

Poor

TrustScore 2 out of 5

70 reviews

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1.9

All reviews

(70)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

TOTAL SCAMMERS!!!

TOTAL SCAMMERS!!!
Bought a jacket back in July, nothing like the description or picture advertised on the. Polondo website (really poor quality). Asked to return which cost me £23 on top of £80 purchase price. Item has just been returned to me after 5 months.
Chinese authorities should intervene to stop them giving China commerce a bad reputation.
DON’T BUY FROM POLONDO!!!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Love My New Lamp.

Love My New Lamp. I ordered a wall lamp, and I absolutely love it! It adds such a modern and elegant touch to my living room. Installation was simple, and the light it gives off is just right. It really makes the whole room feel cozier.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammers!!

Scammers!!! Bought two tops and two cheap and nasty tops were sent of very poor quality. I did get in touch with the support team to feed this back. They have no intention of giving me a refund and they want me to send tops back to China at im told a cost of approx £50 as i need to get it tracked, DO NOT USE

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy in POLONDO!

Don’t buy in POLONDO!
It’s a false sell.
I ordered an apple air tag (written in the description) + accessory for my cat, paid €49,00 and it has arrived only the accessory as value max 10€!!!
They did not send the money back, many many male at the moment but any result.
A REAL SCAM

14 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!

DO NOT BUY!! You think you are buying from a European company but it’s a Chinese company with no returns. It took 20 days to get to me even though it was ‘express shipping’ and then I have had to pay to return it to China which shocked me as I thought it was a reputable company but looks like from the address it is a home. And still failing to refund me after I paid for shipping and have tracking number and receipt

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Return on your costs to China

Ordered 2 pieces in different sizes. Wanted to return both as they don't fit and don't have a very good quality. Extensive email correspondence. At first they didn't even tell the address for return. Turns out you need to pay for return to CHINA yourself. Offer 10% refund in case you retain the goods.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

How I wish I'd read the reviews first

How I wish I'd read the reviews first

Dreadful experience. It's not obvious but this is cheap crap from China.

Boots look nothing like the picture. Advertised as leather. They are pvc.
Now trying to go through the ordeal of a costly return.

Lesson learned.

13 September 2025
Unprompted review
Rated 2 out of 5 stars

Returns go to China at your expense

Presents itself as German but I had to pay £26 to return a pair of sandals to China. We ordered two sizes to the UK to see which fit best. The sandals also took weeks to arrive. I also suspect the name is designed to make you think it's similar or connected to Zalando, which has a proper returns policy.

29 June 2025
Unprompted review
Rated 1 out of 5 stars

Cheap Chinese rubbish..Couture Moda…

Cheap Chinese rubbish..Couture-Moda play the same game, you think this is a European seller, its NOT..they are CHINESE..the items are shipped from CHINA and are cheap rubbish, if you want to return, you have to send back to CHINA at your expense..
AVOID. Swim shorts I bought are garbage.. £37.00 complete waste of money..

The office address in the Netherlands is NOT where you send anything back..AVOID AVOID AVOID...

23 July 2025
Unprompted review
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