Plein.nl Reviews 

Great price and quick shipment.

My experience with Plein.nl has been extremely disappointing.

I placed an order because several Lucovitaal products were prominently advertised with a "2+3 gratis" promotion. The product pages clearly displayed this offer, leading me to believe that buying two of a product would result in three free items of that same product. Instead, I received only the products I paid for and none of the expected free items.

When I contacted customer service, they replied that the promotion worked differently and offered me only a €15 refund. This was not what was advertised on the product pages and certainly not what I expected when placing my order.

I then gave Plein.nl two straightforward options:

Deliver the missing free products as advertised; or
Allow me to return the complete order free of charge for a full refund.

Instead of addressing my concerns, they continued to explain their interpretation of the promotion while ignoring the fact that the website presentation was, in my opinion, misleading.

As a customer, I make purchasing decisions based on what is shown on a webshop. If a promotion can easily be interpreted differently from what the retailer intended, the retailer should take responsibility instead of expecting the customer to accept a small compensation.

I have completely lost confidence in this webshop. Based on my experience, I cannot recommend Plein.nl. I will be shopping elsewhere in the future.

I ordered a large batch of laundry detergent and cleaning supplies, but six items were missing from the package. There was no sign of a second shipment.

I contacted customer service immediately with photos and an explanation, but received no response. I paid for items that were apparently never packed. I previously had good experiences with Plein, but this is a serious mistake and the lack of communication is unacceptable. I am still waiting for a reply!

Second purchased ariel laundry and finished tablet 2 pcs lost from this website but same experience they pack NOT GOOD and NOT SECURE the (Package)was totally broken so people around the WORLD BE CAREFUL TO THIS WEBSITE 🤬🤬🤬🤬🤬I Will NEVER EVER EVER ORDER AGAIN YOU PAID EXACTLY AMOUNT BUT YOU WILL RECEIVE A RUBBISH PACKAGE IF NOT BROKEN IT WAS INCOMPLETE OR LEAKED ITEMS IT DEPENDS WHAT YOU ORDERED.WORST WEBSITE EVER👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬SO FUNNY ALSO THEY OFFER 20% DISCOUNTS THAT I AM NOT REALLY INTERESTED NEVER.🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮

I ordered just one box with dishwasher tablets, at the check out was mentioned “morgen bezorgd “ and guess what. It is the third day today and post.nl says that the haven’t got the parcel yet.
NEVER AGAIN

Horrible delivery. Didn’t ship my package (only registered in Post NL) and instead of owning up to the mistake they are going to “take a few business days to investigate the location of the parcel with their delivery partner”. The parcel is in their warehouse (never even received by PostNL) and was supposed to be delivered 3 days ago. Never again.

Rung my bell and then just left an expensive heavy package just sitting in the lobby of my building where anyone could take it. Recovering from a spinal injury so I am unable to carry anything which is why I ordered online in the first place, so it would be delivered to me.

First time I have used to order something from this web store and in very satisfied with the product quality and customer service.

Found the best deal ever on cat food! The delivery was extra fast (I got everything in less than 2 days). Definitely going to order again!

I bought an Oral-B electric toothbrush. I only opened the outer packaging of the product and returned it. After returning the product, I received an e-mail saying that the product would be evaluated and that information would be provided within 14 days. The product reached me again within 24 hours of the e-mail. In the meantime, no information was provided. When I sent an e-mail to find out the situation, I was told that it was a hygiene product and therefore could not be returned. No information was provided when the product was sent back to me. The customer service is really amateur. I will not shop from this website again.

I wish ALL online stores were as good as "Plein.nl" shopping here is always a pleasure. They offer a vast range of products for great prices. Shipping is very fast.
One thing that they really stick out for, is they KNOW how to pack a box propery.. not to mention they use quality boxes.
I definitely recommend Plein.nl

Part of my order was not delivered apparently mislaid by the carrier POSTNL. Now 4 weeks later after ordering I still have not received my package and despite numerous emails/calls to the Plein NL customer service they refuse to refund my money - the package is obviously ‘lost’. I am still waiting for my refund. Having ordered from PLEIN on a number of previous occasions , their customer service has been appalling and they are quite happy to keep my money - in my view a dishonest company who do not care about their customers. My advice, avoid avoid avoid, and spend your money with a company who cares about the customer! A 1 star rating (lowest available) is generous!!!

I ordered a "Oral-B Elektrische Tandenborstel" and was extremely disappointed by the condition of the product. Despite being advertised as new, the package was clearly opened before, and there were visible signs of prior handling. I reached out to customer service, but their response was dismissive and unhelpful.

The company claims that they never send used items, but the evidence of handling contradicts this. I was told the product was "new," but there was no proper acknowledgment of the issue. To make matters worse, they closed my case without offering a resolution, even after I asked for clarification.

I’m very dissatisfied with how unprofessional this company has been in handling this matter. It is misleading and frustrating to receive a product in subpar condition with no genuine effort to resolve the issue. I would strongly advise caution when considering purchasing from this company.

I used to love this web shop and have been using it for years, but unfortunately I'm continuously having issues recently with almost every order not to talk about frustrations caused. One of my orders got delivered to a completely different building to which I had no access to, had to chase customer service daily for almost one week, fortunately issue has been solved by customer service. Now, just received my new package, but with no items as per offer indicated in their web page (2+2 free, received only two items for which I fully paid).
I think they should improve the quality of the service and will probably be searching for a different shop for such purchases going forward, as the trust is a bit gone here.
In addition, I have called the customer service today for my last issue and there was a lady who couldn't even hold a proper conversation in English and said that she was the only one working for customer service, which is unbelievable.
I'm never buying from them anymore!

I havent received my order in months
I spend so much in both time and money
Not one person has called .
I will never purchase here again
Hope i can get a legal opinion on this and my money back

I get my order on time and in good condition,it takes two to three working days to come if i remember, thank you ones again 😊.

Snelle levering, product perfect in orde

Super snelle levering. Top site