Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more
Company replied
Angelina consistently provides excellent service. She is proactive in checking our stock levels, sends quotes quickly, and processes orders efficiently. Her communication is clear and timely, which ma... See more
Company replied
Another smooth visit from Steve O'Neill who carried out annual servicing to our units. Clear communication and adherence to our Site processes including permit and risk assessment. Focus areas reque... See more
Company replied
Company details
Written by the company
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Contact info
B66 1BZ, Smethwick, United Kingdom
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
5.0
Excellent
441 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Service from Angelina is always Good
Service from Angelina is always Good, regular checks to ensure we are stocked to the correct levels and the order process is always efficient
3 September 2026
Unprompted review
Reply from phs Wastekit
We're delighted to hear that you had a positive experience with us. Your feedback means a great deal to the team, and it's fantastic to know that our service met your expectations.
Excellent service as always
Excellent service as always, PHS have just attended site to assist with one of our balers, Steve O'Neill was very knowledgeable & polite. Would definitely recommend.
2 September 2026
Unprompted review
Reply from phs Wastekit
We're delighted to hear that you had a positive experience with us. Your feedback means a great deal to the team, and it's fantastic to know that our service met your expectations.
Can't shout out steve O'Neil enough
Can't shout out steve O'Neil enough, 10 years we've had the pleasure if his assistance and round the clock saving us.
Bailer went down before bank holiday weekend and hes there like batman saves the day and were not swimming in cardboard again. Fantastic guy amazing service thankyou 🙏
1 September 2026
Unprompted review
Reply from phs Wastekit
We're delighted to hear that you had a positive experience with us. Your feedback means a great deal to the team, and it's fantastic to know that our service met your expectations.
Just contacted Angelina to place an…
Just contacted Angelina to place an order and the service provided was 5 start quick and efficient, thank you Angelina :)
28 August 2026
Unprompted review
Reply from phs Wastekit
We're delighted to hear that you had a positive experience with us. Your feedback means a great deal to the team, and it's fantastic to know that our service met your expectations.
Prompt response
Prompt response to my query and quick turnaround on receipt of our order. Polite and friendly staff.
21 August 2026
Unprompted review
Reply from phs Wastekit
Hi Casper
Thank you for your kind feedback. We're delighted to hear that your query was handled promptly and that your order was processed and delivered with a quick turnaround.
Super simple, honest
Super simple, honest company. Great experience from start to finish. Chris Phillips was very transparent and helpful throughout the process which made it an easy decision for us. Would recommend!
24 August 2026
Unprompted review
Reply from phs Wastekit
Hi Cody
Thank you for your fantastic feedback. We're delighted to hear that you had a great experience with us from start to finish. Being transparent, honest, and supportive throughout the process is something we pride ourselves on, and it's wonderful to know that Chris helped make the decision an easy one for your business.
Good service
A good experience working with PHS who supply some baling equipment to us. Adam Copperwheat in particular has been great to deal with, collaborative and responsive to our needs.
I'm happy to recommend them to other manufacturers and logistics providers..
21 August 2026
Unprompted review
Reply from phs Wastekit
Hi
Thank you for your feedback. We're delighted to hear that you've had a good experience working with PHS and that our baling equipment has supported your operation effectively. Adam's collaborative approach and commitment to responding to our customers' needs are qualities we greatly value, and it's fantastic to know that this has made a difference to your experience.
Angelina was very responsive to our…
Angelina was very responsive to our needs and made the the whole procedure easy and was quickly put in place.
20 August 2026
Unprompted review
Reply from phs Wastekit
Hi Brian
Thank you for your positive feedback. We're delighted to hear that Angelina was so responsive to your needs and helped make the entire process straightforward and easy to implement.
For the past two years
For the past two years, we haven’t had any issues whatsoever. Angelina is always very helpful and makes sure that we have enough strapping.
19 August 2026
Unprompted review
Reply from phs Wastekit
Hi Matt
Thank you for your feedback. We're delighted to hear that you've experienced two years of trouble-free service with us. It's great to hear that Angelina consistently helps keep your strapping supplies stocked and your operations running smoothly.
"We recently had our compactor…
"We recently had our compactor serviced. Steve, the engineer, was very thorough, and has a vast amount of knowledge in his field. He also shared several improvements that could benefit our business."
5 August 2026
Unprompted review
Reply from phs Wastekit
Hi Martin
Thank you for your feedback. We're pleased to hear that Steve provided such a thorough service during your recent compactor maintenance visit. His knowledge and expertise are a real asset to our team.
Always happy with PHD service
Always happy with PHD service - orders actioned quickly and deliveries on time and correct. Highly recommended.
12 August 2026
Unprompted review
Reply from phs Wastekit
Hi Jane
Thank you for your feedback! We're delighted to hear that you're always happy with the service from PHS. Providing quick order processing and ensuring deliveries arrive on time and accurately is exactly what we strive for
Thank you for cancelling the order that…
Thank you for cancelling the order that shouldn't have been placed. I appreciate how quickly you dealt with the issue and helped avoid any inconvenience. Your assistance was greatly appreciated.
4 August 2026
Unprompted review
Reply from phs Wastekit
Hi there
We're pleased we were able to resolve the issue quickly and cancel the order before it caused any inconvenience. Providing prompt and efficient support is always our priority, so it's great to hear that our assistance was helpful and appreciated.
Angelina always delivers top class…
Angelina always delivers top class customer service.
3 August 2026
Unprompted review
Reply from phs Wastekit
Hi Kev
Thank you for your lovely feedback, we are pleased to hear that Angelina provides top class service. we'll be sure to pass on on your kind words to her.
Quick response from PHS engineer Steve…
Quick response from PHS engineer Steve Oneil fix the machine within 10 minutes very good engineer good lad very professional and very polite
21 July 2026
Unprompted review
Reply from phs Wastekit
Hi
Thank you for taking the time to share your feedback. I'm delighted to hear that Steve O'Neil provided such excellent service. I'll ensure your comments are passed on to Steve and his management team
The engineer we have (Steve ONeill) is…
The engineer we have (Steve ONeill) is excellent. He represents the company is a professional and diligent manner. He gives sound advice and performs to the highest standards when on site.
2 July 2026
Unprompted review
Reply from phs Wastekit
Hi there
Thank you for your wonderful feedback. We are delighted to hear that Steve O'Neil continues to provide such a high level of service. His professionalism, diligence, and expertise are qualities we greatly value, and it's fantastic to know that his advice and workmanship have made such a positive impact.
Our baler was down and waiting for a…
Our baler was down and waiting for a replacement, Steve and Chris came in and fitted the new baler. The guys were knowledgeable and professional on site and got on with the job. Would highly recommend using again
9 July 2026
Unprompted review
Reply from phs Wastekit
Hi Paul
Thank you for taking the time to leave such a positive review. We're delighted to hear that Steve and Chris were able to get your new baler fitted quickly and efficiently. We'll be sure to pass on your kind words to them.
Gavin was great
Gavin was great. Explained what had gone wrong & how to stop it happening again. Fixed the baler & found another fault which I was able to log while he was doing the original work order. New job was sent through while Gavin was on site & he fixed there & then. Great polite & friendly fast service. 👍🏻
6 July 2026
Unprompted review
Reply from phs Wastekit
Hi Alex
Thank you for your fantastic feedback! We're delighted to hear that Gavin provided such a positive experience. Taking the time to explain the cause of the issue and how to prevent it from happening again is all part of the service we aim to deliver, so it's great to know you found this helpful.
We'll be sure to pass your kind words on to Gavin. He'll be delighted to know his polite, friendly, and efficient service made such a positive impression.
Had a problem with our general waste…
Had a problem with our general waste compactor one day before a senior management site visit. Had lots of tidying up to do but no means to get rid of waste. Contacted PHS and within 1 hour, Steve & Gavin turned up and sorted the problem. They also carried out a training session to avoid the original final cause of problem. Excellent service from both. Vin Rogan HHS Senior Engineer.
1 July 2026
Unprompted review
Reply from phs Wastekit
Hi VIn
Thank you for taking the time to share your experience. We're delighted to hear that Steve and Gavin were able to respond so quickly when you needed urgent assistance. It's also fantastic to hear that they took the time to provide additional training to help prevent the problem from occurring again. Delivering both a fast response and long-term value is exactly the level of service we aim to provide.
We'll be sure to pass your kind words on to Steve and Gavin—they'll be thrilled to receive your recognition
Angelina always checks in to make sure…
Angelina always checks in to make sure our stock levels are covered. Fast and efficient when asking for prices etc. Would highly recommend :)
17 June 2026
Unprompted review
Reply from phs Wastekit
Hi Barry
Thank you for your wonderful feedback! We're delighted to hear that Angelina has been providing such proactive and reliable support.
We'll be sure to pass on your kind words to Angelina—she'll be thrilled to know her efforts are making a difference.
Brilliant customer service
I was calling for a quote for baler wire. Keeley was so helpful and got a quote out to me within 5 minutes - very impressive. She has been so efficient and a pleasure to speak to. I have been very impressed with the serivce received
9 June 2026
Unprompted review
Reply from phs Wastekit
Hi Helen
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear that Keeley was able to assist you so quickly and efficiently with your baler wire quotation. Providing prompt, helpful service is something we pride ourselves on, so it's fantastic to know that your quote was with you within minutes and that the whole experience was a positive one.
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