There were 3 items in my most recent purchase. When I went to register the points, the mechanics of the system malfunctioned for 2 of them which meant I lost 120 points. I of course rang up at once an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Being a regular customer of Pharma Nord I've come to expect a cheerful response but received an exceptional welcome when I phoned to place an order with Victoria. I had a couple of queries, that c... See more
Company replied
Excellent Customer Service as always. Packed with care and delivered the next working day with Royal Mail. Pharma Nord sell a variety of vitamin tablets with competence pricing. I have been with them... See more
Company replied
I have been buying Pharma Nord products for many years now and find their products to be very good for many health or preventative issues ......I take their magnesium, selenium and zinc, omega 7 seabu... See more
Company replied
Company details
About Pharma Nord UK
Written by the company
Pharma Nord is one of Europe's leading manufacturers of dietary supplements and preventative nutrition. We've been supplying pharmaceutical quality vitamins and supplements in the UK for 30 years.
Bio-Quinone Active Q10 Ubiquinone
Bio-Ubiquinol Active Q10
Omega7
Vitamin D3 Supplements
Bio-Quinone Active Q10 Ubiquinone
Bio-Ubiquinol Active Q10
Omega7
Vitamin D3 Supplements
Pharma Nord UK
Written by the company
- FREE UK Delivery
- Orders placed before 3pm, Monday to Friday, are dispatched the same working day.
- FREE Nutritional Advice
- Our friendly customer service team are on hand from Monday to Friday 9am-5pm to help answer any questions.
- Pharmaceutical Standards
- All Pharma Nord products are manufactured to pharmaceutical grade standards.
Contact info
Telford Court, NE61 2DB, Morpeth, United Kingdom
- 01670 534900
- info@pharmanord.co.uk
- www.pharmanord.co.uk
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Much appreciated research
Much appreciated research, expertise, customer service, quality. Products and delivery always excellent.
1 July 2026
Reply from Pharma Nord UK
This is exactly what we love to hear SL, we are so pleased that everything went well!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Reply from Pharma Nord UK
Hey Helen!
Thank you for taking the time to share a review, it's good to know that we are getting it right!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Excellent and very fast thank you;)
29 June 2026
Reply from Pharma Nord UK
Our pleasure Magdalena! Hope to see you back soon!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Reply from Pharma Nord UK
Thanks for the feedback. Curtis!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Needed help with using points so phoned…
Needed help with using points so phoned & it was all clearly explained to me . The point system is great as I got a free item so feel that I get an extra reward as well as quality products.
19 June 2026
Reply from Pharma Nord UK
Hey Caroline,
Thank you for your feedback - we're super pleased to hear that you had a great experience with our customer service team. I'll be sure to pass over your comments for them to see, they'll be delighted.
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Reply from Pharma Nord UK
Hey Peter,
We always dispatch with Royal Mail 24, and ship on the same day if ordered before 3pm - meaning you should get your products as soon as the very next day!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Reply from Pharma Nord UK
Thanks for the feedback!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Reply from Pharma Nord UK
Thanks John, Glad to hear everything went well!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Vitamins…800iu 20ug
It was easy to order my own vitamins online & were in my budget. They were delivered by Royal Mail, so very happy.
The only issue I have, they used to have 7 in a line, which made it easy to see if you forgot one. They now only have 6 in a line.
I would recommend, as they have the right units.
17 May 2026
Reply from Pharma Nord UK
Hi PB,
Thanks for the feedback! The blister sheets changed a little while ago in an effort to help reduce overall packaging, but I can see why 7 in a row may have been handy!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Always a great experience buying from…
Always a great experience buying from Pharma Nord, 5 days from order to delivery via Royal Mail.
Highly recommend them.
Thank you,
BM.
20 June 2026
Reply from Pharma Nord UK
That's wonderful to hear Barbara, Thanks for choosing Pharma Nord!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Reply from Pharma Nord UK
Thanks Mr Shepherd!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Great local firm
Ty Just ordered online and already despatched. Seems like a good company with good selection of products. Will order again .
23 June 2026
Unprompted review
Reply from Pharma Nord UK
Hey Abkjh,
Thank you for choosing Pharma Nord, you're in great company! Make sure to look out for reward points in each box of product you buy. They can be redeemed for some free products!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Speedy delivery
I was pleased with the speedy delivery, within the stated time slot. I've used the product (BioActive Omega 7 capsules) before, so I know it will be good.
23 June 2026
Reply from Pharma Nord UK
Hello Ms Milne,
Thank you for taking the time to share some feedback. We hope that you continue to enjoy our Omega 7!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Parcel still not arrived
Parcel still not arrived. I would not use Royal Mail again. Tracking seems unable to find it now.
19 June 2026
Reply from Pharma Nord UK
Hi Garry,
We are really sorry to hear that your parcel has not arrived. I have your email address and I will ask a member of our customer service team to contact you urgently to resolve the issue.
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Amazing
Amazing, clean and thought-through product range. Highly recommend for Nutritional Therapists wanting to make a difference to their clients. Great company, great CPD's and customer service is A**
12 May 2026
Reply from Pharma Nord UK
Thank you for the wonderful feedback, Natalie!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Always use Pharma Nord for our vitamin d supplements …
Always use Pharma Nord for our vitamin d supplements, superb quality and fast delivery every time. Cannot recommend highly enough.
18 June 2026
Reply from Pharma Nord UK
That's great to hear Susan, thanks for choosing Pharma Nord!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Great staff and products
Very friendly and helpful person on the phone. Got in a mess with my online order so had to phone. Excellent speed of order, goods arrived next day.
18 June 2026
Reply from Pharma Nord UK
Hey Diane,
Thanks for leaving some feedback, we are really pleased that your issue was resolved so quickly!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Reply from Pharma Nord UK
Thanks for the positive feedback Sadiqa!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Goodproduct,gooddelivery
16 June 2026
Reply from Pharma Nord UK
Thanks Richard!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
Bought via the website with my points…
Bought via the website with my points previously collected. Surprised by how quick the delivery was via Royal Mail ...my order arrived the following day.
17 June 2026
Reply from Pharma Nord UK
Great to hear that you are making good use of our reward system Suse! We always dispatch with Royal Mail 24, meaning you should generally receive the goods the very next day!
John Williams
Operations Controller
Pharma Nord (UK) Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.