Banner for Peter Tyson

Peter Tyson Reviews 

14,216
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that finding desired electronic items on the platform is completely straightforward, thanks to a clear website layout and helpful online assistance. Buyers routinely praise the exceptionally fast delivery times, noting that orders always arrive securely packaged and precisely when requested by the consumer. Shoppers also deeply appreciate the dedicated support team, explaining that staff members consistently provide professional advice and handle customer inquiries very efficiently. However, some people mentioned that their purchases occasionally arrived with damaged packaging or faced unexpected courier scheduling and delivery complications during transit.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Product

Reviewers mention positive feedback about product quality, highlighting that items arrive in pristine... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick speeds and helpful advice... See more

Price

People report positive experiences with price, highlighting competitive rates and great bargains across... See more

Order

Clients share positive opinions on order experiences, noting that placing items online is straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recent purchase of a Loewe radio was great. The pricing was excellent - the best around. Delivery was fast and efficient. Communication was generally excellent, although a small query raised by emai... See more

Company replied

Rated 5 out of 5 stars

I bought a Topping DX5 II from Peter Tyson. Finding the product online was a breeze, and there were various options (new/refurbished/ex-display), so I was able to purchase at a price that was afford... See more

Company replied

Rated 5 out of 5 stars

Superb buying experience, with Alex from the sales department taking the initiative to get me the turntable I ordered ahead of the supply chain schedule so as to meet a birthday present deadline. Incr... See more

Company replied

Rated 5 out of 5 stars

I placed an order for a high end streaming device but was a little unsure about the condition of it. I need not have worried it came in perfect condition and works beautifully. It was extremely well... See more

Company replied



Company details

  1. Electronics Store
  2. Appliance Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Written by the company

Peter Tyson is a leading independent audio and visual retailer, offering an extensive range of products from the world’s most popular brands online and across our retail stores. Family-owned and trading since 1966, we’ve built a loyal community of customers through expert advice, outstanding service and a genuine passion for quality audio and visual technology. With knowledgeable specialists, flexible finance options, our marketing leading Trade In & Save programme and free delivery on most products, you’re in capable hands with Peter Tyson

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(14,216)

3,055 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

I've bought a few items from PT this year. They've always had everything in stock, and always with prompt delivery. The packaging has to be to be seen to be believed!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

À very good company to deal with

À very good company to deal with, I'd purchased a cd transport with them but it just didn't suit my requirements, so sent the unit back and am receiving a full refund from them.. Many thanks for the team at Peter Tyson, Michael and Liam... Many thanks...

19 August 2026
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fantastic experience with Peter…

⭐️⭐️⭐️⭐️⭐️ Fantastic experience with Peter Tyson!
I honestly couldn’t be happier with my purchase from Peter Tyson. I bought an LG G6 TV and LG soundbar, and I was extremely pleased with the price, especially after receiving a discount.
The five-year warranty was also a huge bonus and gave me even more confidence in my purchase.
What really stood out to me, though, was the customer service. Before ordering, I emailed Peter Tyson several times with questions about the warranty and other details, and every single response was polite, helpful and reassuring.
They were incredibly quick to reply — on one occasion, I received a response within about 30 minutes, and I was genuinely surprised when they even replied to me on a Sunday evening!
The delivery was equally impressive. My order arrived in just two days, with free delivery, which is fantastic considering some other retailers were charging £20–£70 for delivery. Everything arrived safely, and the courier was absolutely brilliant — very polite, helpful and couldn’t have done more to assist me.
From the fantastic price and warranty to the incredibly quick communication and excellent delivery service, the whole experience was first-class.
It’s not often these days that you come across a company that combines great prices with genuinely excellent customer service, but Peter Tyson certainly did.
I’m absolutely delighted with my LG G6 and soundbar and would 100% recommend Peter Tyson to anyone looking for a great deal and, just as importantly, a company that actually looks after its customers.
Thank you, Peter Tyson — I’ll definitely be coming back! ❤️

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Best service and products available

I ordered a new oled TV and there was an offer of 50% off a matching soundbar so I ordered that with it. When they came I realised the sound bar was much to big to fit in the space available. One call to Peter Tyson and they agreed to take it back for a full refund, great service as usual. I have never had anything but wonderfull service from them and I cannot reccomend them highly enough. And the television is wonderfull a LG oled, brilliant.

21 August 2026
Rated 1 out of 5 stars

Failed to honour return after delayed delivery

I purchased two items (a DAC for £1139.05 and a USB cable for it for £78.38 - these prices included a 5% discount on the order).

I chose the items specifically as the showed as "in stock" as I needed them to arrive on the same day.

In the event, the USB cable was delivered late and therefore I contacted Peter Tyson to return it.

All this within 24 hours of receipt.

Peter Tyson said they would only refund £18.42 for the cable - not the £78.35 I paid for it.

Very sharp practice given that Peter Tyson delayed dispatch of the cable, which is the only reason it is being returned!

Moral of the story: return your whole order (not just part of it) to prevent Peter Tyson from taking advantage of your custom.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

First class in every department

Great service from the team at Peter Tyson. Excellent and honest advice from Alex and Matt led me to the ideal speaker for my requirements. Liam W then went above and beyond to resolve a minor issue with the delivery. Cannot recommend highly enough, Thanks !!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant prompt service

Brilliant prompt service. Had an amplifier that had an issue and was disappointed with. Exchanged it for a Musical Fidelity amp within48 hrs no qualms. Looking for speakers now to match amp of course from Peter Tyson

20 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look