Pedal On Reviews 

4,910
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company, consistently mentioning outstanding overall satisfaction. Customers frequently praise the impressively fast delivery times and securely packaged products that consistently arrive in perfect condition. Consumers also highlight the extremely helpful, knowledgeable staff who provide excellent technical advice, thorough fittings, and professional bike setups. However, some people mentioned occasional issues with external courier services, such as delayed packages or minor transit damage. Reviewers noted that delivery time windows could occasionally be quite long or that delivery drivers rushed during drop-offs. People also pointed out that getting the exact right component or bike sizing can sometimes present a challenge.

What people talk about most

Product

Consumers find product to be positive, expressing satisfaction with bikes and components that arrive in... See more

Delivery service

Users describe positive interactions with delivery service, highlighting efficient and prompt shipping times.... See more

Service

Reviewers highlight positive aspects of service, consistently noting professional and helpful support from... See more

Staff

People report positive experiences with staff, highlighting their knowledge, professionalism, and willingness... See more

Price

Clients share positive opinions on price, consistently highlighting that items are affordable and cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful website. I was searching for a new mech hanger, which can be tricky with so many variations. Pedalon site had a handy look up by bike make and model. Mech hanger was a good price and de... See more

Rated 5 out of 5 stars

The whole experience of dealing with Pedal On has been great. Pre sales advice to select the right model and size to suit me, setting up the chosen bike to fit me . Then post sales help and advice for... See more

Rated 5 out of 5 stars

I went in with a bike in mind but after talking to Scott about what I was after in a bike, he suggested a different bike and I'm glad he did, the trance x was just what I was looking for as I had foc... See more

Rated 5 out of 5 stars

Dropped my Sons Giant race bike in with a fault with its di2. Scott took it straight in, and processed a warranty claim on a faulty battery within 48hrs! No dramas, just good old fashioned, profession... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

Written by the company

Pedal On is one of the UK's leading enthusiast bike shops. We specialise in bikes and equipment for road, gravel, cross country, trail and cyclocross riding. With three decades of experience and a commitment to providing exceptional service, we believe we have something to offer almost all enthusiast cyclists. With 250 bikes on display and thousands of accessories on offer we're one of the best stocked bike shops in the country. We are authorised dealers for Giant, Scott, Liv, Trek, Cannondale and Cadex bicycles and stock accessories and parts from World leading brands such as; Shimano, SRAM, Castelli, Endura, Syncros, Bontrager, Lazer, Park, Oakley, Topeak, Silca….plus too many more to mention. Our business is an Employee Owned Trust. This means the business is run for the benefit of our staff. We have no investors or corporate HQ to satisfy. Instead, we can focus on supplying our customers the right products for their needs, offering great value and being a great place to both shop and work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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5.0

All reviews

(4,910)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful website to choose mech hanger

Very helpful website. I was searching for a new mech hanger, which can be tricky with so many variations. Pedalon site had a handy look up by bike make and model.
Mech hanger was a good price and delivery quick even with more budget friendly option chosen.
Mech hanger fitted and gears are back working perfectly.

24 August 2026
Rated 5 out of 5 stars

Great expectations…….met

Delivered on time and the price was better than any other supplier. What’s not to like. Had a couple of questions and rang the store post delivery and found the team very helpful. Will definitely use again.

13 August 2026
Rated 5 out of 5 stars

The customer service was outstanding…

The customer service was outstanding from start to finish. Nothing was too much trouble. I chose Pedalon because of the fantastic reviews, which were wholly justified. Many Thanks Tom

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent website fully detailed

Excellent website fully detailed. Bike arrives excellently set up and almost ready to ride. Delivery efficient and tracked. The 10 hour delivery window not as precise as some companies but was kept to.

15 July 2026
Rated 5 out of 5 stars

I had an excellent experience with customer service

I had an excellent experience with Pedal On from start to finish. My original bike order arrived quickly, and communication throughout was clear and helpful.
Unfortunately, the bike arrived with a manufacturing fault on the frame, but I couldn’t fault the way this was handled. Communication between myself and Paul was prompt and professional and the issue was resolved quickly. The bike was returned and a replacement dispatched within days, which was very reassuring.
The replacement bike has now arrived and is perfect, exactly as expected. The customer service throughout the entire process from ordering, through fault resolution, to replacement was nothing short of outstanding.
I’m absolutely delighted with my new bike and with Pedal On as a retailer. I would definitely recommend them to others.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company that is super easy to…

Fantastic company that is super easy to deal with.
My latest bike was on C2W. Pedalon has an efficient method to reserve the bike, providing you with time to obtain your voucher. Great communication throughout with a flexible and a customer focused approached. Definitely recommend.

16 June 2026
Rated 5 out of 5 stars

Perfect from start to finish.

Ordered my bike from Pedal On via Cyclescheme.
Great communication from the start to finish. Email updates all the way, bike arrived in perfect condition. Can't recommend these guys enough.
Cheers guys.

24 April 2026

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