Condor Cycles Reviews 

11,021
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,085 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally fast delivery times and very reasonable prices on a wide variety of hard-to-find bicycle parts and essential components. People also find the online ordering process completely straightforward and consistently appreciate the knowledgeable staff providing friendly and helpful customer service. However, some customers also noted minor issues regarding delivery times and unclear tracking updates on the website. A few reviewers experienced unexpected delays with international shipping and expressed that they wished for much better communication when packages got stuck or required additional follow-up support.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction over receiving quality items... See more

Delivery service

People report positive experiences with delivery service, highlighting efficient shipping, prompt arrivals,... See more

Service

Users describe positive interactions with service, highlighting timely dispatch, helpful staff, and accurate... See more

Price

Customers consistently note positive experiences with price, highlighting that the products are offered at a... See more

Order

Reviewers highlight positive aspects of order placement, frequently praising the straightforward and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second purchase from Condor of a Cateye bar end mirror. Very useful little mirror, although small gives a good view of what is coming up behind. Limits the chance of wandering off course when looking... See more

Rated 5 out of 5 stars

I purchased a number of items from Merlin based on price. The items were despatched the next day & arrived in perfect condition. I did have a query over one of the items (replacement chain lin... See more

Rated 5 out of 5 stars

Ordered quality product needed before starting a lengthy 3 day cycle. Could have saved small amount by buying elsewhere but needed delivery and product assurance. On time, great product, very happ... See more

Rated 5 out of 5 stars

I've only used them once, but they were helpful and flexible. I bought a partial groupset to refurbish an ageing bike, and we agreed an optimum package and price. One item was missed in the deli... See more



Company details

  1. Bicycle Store
  2. also in
  3. Bicycle Repair Shop
  4. Bike Accessories Store

Written by the company

Building bespoke bicycles since 1948. We offer a large selection of clothing, accessories and components, full workshop facilities and a fitting service.

Over 70 years of service — London's oldest premium road cycling store

Written by the company

Free returns
Free and easy returns on all UK orders.
Free UK delivery and free store collection
Get free UK delivery on all orders over £30 and free worldwide shipping on bicycle framesets. Our free click and collect service lets you order online and collect at your convenience. Orders are usually ready for collection within 1 hour of placing your order.
Interest free finance
We have a range of finance options available for various levels of spend.
Same day dispatch
We are proud of our customer first approach. Paid shipping orders placed by 2pm are dispatched the same day.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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4.9

All reviews

(11,021)

1,049 reviews in the last 12 months

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Rated 5 out of 5 stars

10 stars!

My wife and I are on a multi-month bicycle ride on our Bromptons. After close to 1400 miles our bikes needed some maintenence and mine had a near critical failure. We contacted Condor Cycles and explained our situation. Jaz and the rest of the team were more than helpful. He made immediate arrangements to service our bicycles and make necessary repairs. Not only are we grateful for their professional service, but also for their kindness and accommodation of our time schedule.

I also note that it is one of the best cycle shops I have seen for gear for the bike. They had items in stock that I have only been able to find on the internet.

They are the best...10 stars!

-Casey Munger

4 November 2026
Rated 5 out of 5 stars

A very happy customer

I recently needed my Brompton electric looked at due to intermittent fault, the mechanic and shop staff were fantastic, he checked it all over and found no specific fault. But after they did the work there was no charge due to the bike being under warranty. I am so happy with the service I received that I have decided I will only be bringing my Brompton to these guys for my services from now on.

My bicycle is now running good again without the fault.

A Very happy customer. 🙂

4 November 2026
Rated 5 out of 5 stars

Super Reliable ✊️

Condor cycles never disappoint,
Excellent quality, price and speed of delivery. Because it's always so good I never have to communicate with them. 😁thanks guys.
You can buy with confidence 👌

13 October 2026
Rated 5 out of 5 stars

Perfect service

Perfect service. Product arrived quickly and after I realised my mistake with the order it was easy to return and get a refund. Thanks Condor

9 October 2026
Rated 3 out of 5 stars

Lost package

My original experience was frustrating. My order never arrived, tracking stopped moving on October 9th, and I spent weeks trying to get a resolution through customer service.

After leaving my review, Sebastian Young, the managing director, contacted me personally. He acknowledged the poor handling of the situation, apologized, and arranged a full refund, which I have now received.

I appreciate Sebastian taking the time to personally intervene and make things right. While the original experience fell short, I do give Condor credit for ultimately resolving the issue.

I'd still like to see better communication and more proactive handling of shipping problems, but I appreciate the effort made to put things right.

5 October 2026

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