LOT Polish Airlines Reviews 

Booking X6TFP5, 27 September 2025, Kraków–Warsaw–Istanbul. LO3924 landed late in Warsaw and we missed LO137. LOT rebooked us to the next day but provided no hotel. Staff told us to book one ourselves and claim the cost afterwards.

I paid 1,008 PLN for one room for two people (Radisson Collection Warsaw, invoice AFS5A58966) and submitted the invoice to LOT on 26 October 2025. On 28 October 2025 LOT refused, saying it cannot pay twice for the same hotel. On 31 October 2025 I resubmitted in my name only. That was more than a year ago and I have had no answer since. I sent a reminder through LOT's claim form on 28 October 2026 (ref. RP/45758/25).

Under EU Regulation 261/2004 (Art. 9) the airline must provide hotel accommodation when a passenger is rebooked to the next day. LOT did not, and has still not reimbursed the cost.

LOT, please reimburse the 1,008 PLN under reference RP/45758/25.

Lot really impressed me with very nice seats that reclined and was nicely patted. It was a very modern seat and plane. Crew was really friendly and well trained. They gave an option to chose between spinach or apple buns and they gave both hot and cold bevarges. Strongly recommend!!!!

I have just recently flown LOT from Toronto to Bangkok via Warsaw.

What LOT stood out: tbf, nothing much, I loved the pierogies served on board, and that was about it.

LOT kind of disappointed me with a pretty old fleet and an outdated entertainment system. The food was okay, I had Beef Bourguignon, pierogies (as I mentioned), another dish which I kinda forgot what it was, and a very disappointing last meal after sitting on the plane for 9 hours, I was served white rice and some sort of stir fried eggplants with lentils 💔. I’m no big back but you’d be disappointed with that meal, right?

Besides that, both of my flights were delayed by an hour, which is no big deal but it can be tiring.

But I didn’t really expect much from LOT, but the food and entertainment experience kinda threw me off.

Arrived back from Warsaw on 11 October without my suitcase, which arrived 24 hours later. Suitcase was damaged and items missing. Still no response from LOT Polish Airlines??????

Missed connection due to late departure from Kraków to Warsaw. No possibility to rebook for family of 4 to Amsterdam at the same day. Rebooked on next day in the morning. Offered a hotel and a dinner. Hotel should be closed by to the airport - not true “4 zywioly” is 25-35 minutes away. Informed that Mariott at the airport is fully booked - there were free rooms at booking. 4 zywioly is substandard hotel that remembers old days… dinner is a buffet and exceptionally not good. Bar at the hotel has 1 type of beer. This is extraordinary, I know only one pub where you can choose one type of beer… LOT I felt treated by you as 3rd class passenger that unfortunately needs to be additionally paid for. Shame on you.

Got denied boarding due to an overbooked flight even though we booked our tickets 6 months in advance. Absolutely unacceptable. We were rebooked to a flight departing 9 hours later and received a 15 euro coupon for food and drinks. Will never fly with this airline again, do not recommend it to anyone else either.

I booked a trip to Bucharest and back for my daughter with accompanying service because she is a minor. A few days before the flight, my travel planes changed and I called LOT Airlines to try to cancel the service for 2 of the booked flights. In the beginning, the operator told me that it was possible to get voucher instead of the service for the requested flights, but then she put me on hold and when she was back in the call, she told me that actually it was not possible. It didn't matter that I mentioned I fly with LOT very often, she just said that it was not possible. She was not rude, but given that it is only a service (quite expensive) not the entire flight I would have expected that providing vouchers for this would have been the normal way to behave with a good customer. I will try to avoid this company as much as possible

My luggages are sitting in Warsaw airport, I have sent numerous emails and messages and called the Lost Luggage at Warsaw airport, I was told we cannot help you. You made me check in my carry on as the flight was full all my work essentials and medication are there. I am traveling again on Friday. This is unacceptable!!!! WHAT SHOULD I DO ABOUT THIS????????

From Berlin via Warsaw to Malta. Even at check-in in Berlin, there was only one counter for 300 passengers, and the system wasn’t working either. No problem, since the flight was already an hour late anyway. And the very tight connection in Warsaw? No problem—that one was also 1.5 hours late. When we arrived in Malta, no luggage! Three days later, still no luggage! Even though Malta Airport has clearly tracked down the luggage in Warsaw, this incompetent airline hasn’t managed to provide even a rough update in several days. You can’t get a more shitty airline than this! Thanks for ruining our vacation!

Premium econom - same economy with additional price, completely shit, worst experience in Lot company flight to Tashkent. Bad sits, no baggage priority, general terminal, wait luggage 2 hours!

I've only flown with LOT Polish Airlines on long-haul flights, and I've always been very satisfied with the experience. All my flights have been on time, the cabin crew has always been friendly and professional, and the food has been good.

The planes are clean and well-maintained inside, and the in-flight entertainment system works well.

One experience really stood out to me. I once lost one of my earbuds on the plane, and to my surprise, a flight attendant actually found me at baggage claim and returned it to me.

The only downside is LOT's telephone customer service. Waiting times are extremely long, and even when you finally manage to speak to an agent, they often have very limited ability to help or resolve issues. This is definitely an area that needs improvement.

Very disappointing experience with LOT Polish Airlines. The staff were very rude, and the flight was delayed without any apology. On top of that, the seat I had paid for was changed at the last minute. I expect respectful treatment and to receive the service I paid for. Based on this experience, I would not recommend LOT.

I booked a return journey with LOT, choosing it because the fare and schedule suited my travel plans. LOT subsequently cancelled my outbound flight and offered alternatives departing a day earlier or approximately a week later. Neither was a workable option for me.

I contacted customer service to request rerouting on another carrier, explaining that I was not seeking fixed compensation but a reasonable alternative following LOT's cancellation. Instead of addressing that request, I repeatedly received replies explaining that I was not entitled to compensation because the cancellation was announced more than 14 days before departure. I had explicitly stated that compensation was not what I was asking for.

When I asked which legal provision prevented LOT from considering another carrier, the agent referred to company policy without identifying a specific legal basis and eventually ended the conversation.

LOT has since changed my return flight as well.

The most disappointing part has not simply been the schedule changes, but the handling of the situation. Travel arrangements and alternative fares become more expensive over time, and passengers need clear information and meaningful assistance when an airline changes a confirmed booking.

I understand that schedules can change. What I find unacceptable is the lack of a substantive response to a specific request and the repeated failure to address the actual issue raised.

Based on this booking and customer-service experience, I would be reluctant to book with LOT again.

because the flight was delayed by 2.5 hours

Fly with them for the first time from Warsaw from to Lithuania my luggage was opened and the zipper completely ripped out together with the padlock
They thought they would find something inside
There’s a serious theft going on in LOT AIRLINE IN WARSAW
THE REFUSED TO PAY FOR MY DAMAGE AND STOLEN LUGGAGE

Extremely disappointing and stressful experience with LOT Polish Airlines.
While simply using their web portal to inquire about refund eligibility, the system automatically processed it as an irreversible cancellation of our tickets, without displaying any clear warning that submitting the form would immediately cancel our booking and release our seats.
To make matters worse, LOT never sent any email notification—neither a cancellation confirmation nor a refund receipt. We only discovered that our flights had been cancelled when trying to check in online just hours before departure, after encountering repeated system error codes. Only after calling customer service were we told the booking had been wiped out.
This lack of web interface clarity and zero written confirmation is unacceptable for a flag carrier and forced us to buy last-minute replacement flights with another airline. Highly disappointed.

DON'T FLY WITH LOT!!!
30 years I am flying all around the world with several companies and I have never had worst experience that the one I had with LOT
I had a round flight Warsaw-Tokyo-Warsaw and it was the worst experience starting from the aircraft to the most terrible and unpleasant cabin-crew
NEVER AGAIN

I was honestly quite anxious about travelling with this airline after reading some of the reviews, but I have to say that our experience was much better than expected and, overall, we had no issues at all.

The only negative experience was at Heathrow. We had purchased our seats with hand luggage included, but staff insisted that our hand luggage had to be checked into the hold because the flight was full. I explained that I didn’t want to check our luggage in, as if I had wanted hold luggage, I would have booked and paid for it. We were then asked to weigh my bag, my husband’s and my daughter’s bags, even though all three were well within our allowance. What I found frustrating was that this didn’t appear to be done with other passengers who declined to check their bags in.

Thankfully, we had no such issue on the return journey from Warsaw. Everything went smoothly, and we had no problems with our hand luggage.

Aside from the situation at Heathrow, I was pleasantly surprised by the airline. The staff on board were friendly and helpful, and I was especially surprised to be offered free drinks and plenty of free snacks throughout the flight. This was something I definitely wasn’t expecting from a budget airline, as it’s not something you usually get.

Overall, despite my initial worries after reading the reviews, we had a positive experience.

Very disappointing experience and below expectations. One way, the aircraft felt old, and the middle seat’s life vest inaccessible because the storage box underneath was broken.

On the way back, the economy cabin was fully booked, yet the airline continued upselling premium seats even an hour after departure from Poland. They also ran out of food, leaving only vegetarian options for both meals. Furthermore, carry-on luggage was poorly managed, causing delays and arguments over limited overhead space.

We flew Copenhagen–Warsaw–Podgorica with LOT on 2 October 2026. Not one of our 3 checked bags arrived. We landed with nothing but the clothes on our backs, on the first day of a retreat we had planned and paid for months ago.

Bags get delayed. Fine. What is disgraceful is what came next: absolutely nothing.

- Nobody could tell us where our bags were. More than a day later the tracking page still shows no update. LOT has no idea where our belongings are.
- At the Lost & Found desk in Podgorica, which handles baggage on LOT's behalf, we had to remind the agent ourselves to use our barcoded bag tags from Copenhagen. We were doing their job for them.
- LOT's WhatsApp support flatly refused to help and told us to call. When I explained that I could not get through to a human on the phone, the agent closed the chat "due to lack of activity". That is not customer service, that is getting rid of a customer.
- The phone line is a voice bot. I tried again and again and never reached a single human being.
- No information. No apology. No word on what expenses they will cover. Nothing.

LOT took our money, lost everything we packed and then made it impossible to reach anyone responsible. This is the worst handling of a problem I have ever experienced from an airline.

We will be filing a full claim under the Montreal Convention, and we will not be flying LOT again.

LOT: if anyone on your team actually reads this, contact us and we will give you our file reference. We are still waiting for our bags.