Surprising to see AI must be involved to fill out the order form almost without my input. Biggest complaint is wasting a page on print out asking in color "How was your order experience with us?" Ot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pricing was very competitive and lower than most. It is an easy purchasing system in place on the website and checkout was a breeze with lots of payment options. If the shipping is as prompt... See more
Company replied
I have ordered safety supplies previously with great results. Returned to set up an account. Resell Certificate for Tax Exempt was quick and easy. Very responsive and put my order thru in short tim... See more
Company replied
A little confused about the checkout process and why pay pal came up? Since I pay with my debit card I usually never use pay pal well ill see when I get the wrench I ordered however I have ordered fro... See more
Company replied
Company details
Written by the company
JB Tools has the best automotive tools for sale online. We sell hand tools, garage tools, automotive lighting, power tools, shop equipment and tool storage.
Contact info
13000 Farmington Road, 48150, Livonia, United States
- 734-744-6449
- support@jbtools.com
- www.jbtools.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The items I wanted were easy to find…
The items I wanted were easy to find and the purchasing process was easy. This was in addition to a very competitive price.
9 June 2026
Unprompted review
Reply from JB Tools
Hello DB, Thank you for taking the time to share your experience with JB Tools. We are delighted that our website made it easy to locate the products you wanted and complete your purchase. Your feedback regarding our pricing is greatly appreciated.
5 Stars
I have ordered from this company for years. Great prices, fast shipping, all around great things to say.
9 June 2026
Unprompted review
Reply from JB Tools
Thank you, Parker, for being a longtime JB Tools customer! We’re thrilled that you continue to enjoy our competitive prices and fast shipping. Your support and trust are greatly appreciated.
Having esoteric and hard to find tools…
Having esoteric and hard to find tools in one place!
4 June 2026
Unprompted review
Reply from JB Tools
Thank you for your encouraging feedback about JB Tools, Don. Our team works diligently to source products that customers may have difficulty finding elsewhere. We sincerely appreciate your business.
So Easy, So Fast!
Ease of shopping and checkout… Add to that incredible prices and it makes for a great experience.
7 June 2026
Unprompted review
Reply from JB Tools
Thanks a ton for sharing your experience, ncboy! JB Tools is committed to providing a smooth online shopping process and outstanding value. We're thrilled that you enjoyed both.
Reply from JB Tools
Hi, Randy! Thank you for your excellent review of JB Tools. We are pleased that our pricing, ordering process, and free shipping offer met your expectations. We look forward to serving your future tool and equipment needs.
Reply from JB Tools
Hi Donald, We love hearing feedback like this! Knowing that your purchase through JB Tools was smooth and affordable means a lot to us. Thank you for taking the time to leave a review.
Purchased Oclip for my son.
Purchased a Oclip Pro for myself and found it very useful so decided to give one to my son who is a professional auto tech. Have always had a great experience when purchasing tools through JB Tools.
2 June 2026
Unprompted review
Reply from JB Tools
What a great compliment, George—thank you! We're glad the Oclip Pro delivered enough value that you wanted to share it with your son. It's always rewarding to hear that customers continue to have positive experiences with JB Tools.
Fast and easy they had exactly what I…
Fast and easy they had exactly what I needed! Thank you. ☺️
2 June 2026
Unprompted review
Reply from JB Tools
Thanks for the smile-worthy feedback, Kelly! We're happy JB Tools helped you find exactly what you were looking for without any hassle. We appreciate your business and kind words.
quick and cheap prices and a good…
quick and cheap prices and a good selection, definitely ordering more
22 May 2026
Unprompted review
Reply from JB Tools
Thanks a ton for sharing your experience, Bowe! Hearing that JB Tools impressed you with our pricing and selection means a lot to our team. We appreciate your support and future orders.
The order process was quick and easy
The order process was quick and easy. We'll see how the delivery process is in about 5 days.
29 May 2026
Unprompted review
Reply from JB Tools
Hello David, Thank you for your encouraging feedback and support of JB Tools. We are pleased that your ordering experience was efficient and hassle-free. We remain committed to ensuring your delivery experience is equally satisfactory.
Reply from JB Tools
Hi M Moore, Your feedback made our day! We’re happy to hear that JB Tools provided a smooth and hassle-free shopping experience. Great prices and great service are what we strive to deliver every day.
My go-to place for all my mechanical…
My go-to place for all my mechanical tools good tools
28 May 2026
Unprompted review
Reply from JB Tools
We sincerely appreciate your recognition of JB Tools and our commitment to quality. Hearing that we are your go-to destination for mechanical tools is highly rewarding. Thank you for your valued business, Clint.
Had what I was looking for,and check…
Had what I was looking for,and check was easy
27 May 2026
Unprompted review
Reply from JB Tools
Your feedback made our day, Randy! We’re glad JB Tools had what you needed and that the checkout experience was simple and hassle-free. Your feedback truly encourages our team and thanks again for your support.
Snap On Who
I had a great experience shopping at JB tools. I was able to find tools that are not common in stores an all the sizes 🙄. The site UI is very simple and straight forward. And I love the discounted prices on regular tools down to special tools. Keep it up.
26 May 2026
Unprompted review
Reply from JB Tools
Your support means so much to us, Michael! We’re thrilled that JB Tools made shopping simple while offering a wide range of regular and specialty tools. Thanks for the motivation to keep doing what we love.
fast shipping great service
22 May 2026
Unprompted review
Reply from JB Tools
Hi Vince, We’re thrilled to hear you were satisfied with your experience at JB Tools! Fast shipping and great service are exactly what we aim to provide every customer. Thanks for your continued support.
Free shipping for a large package
Good price and free shipping, a combination becoming less frequent, especially for such a large package around 20" x 25" x 20".
22 May 2026
Unprompted review
Reply from JB Tools
We sincerely appreciate your recognition of JB Tools and our efforts to provide cost-effective shipping solutions. Hearing that you found value in both our pricing and free shipping is highly rewarding to our team. Thank you for your valued business, Richard.
Very easy to navigate site
Very easy to navigate site, and ordering was fast! Thanks for the excellent service!!
22 May 2026
Unprompted review
Reply from JB Tools
Thanks a ton for your positive feedback, NetprowlerPC! Hearing that the JB Tools site was simple to navigate and ordering was fast means a lot to our team. We look forward to serving you again soon.
Easy to order this hard-to-find item.
21 May 2026
Unprompted review
Reply from JB Tools
Hi David, Your feedback made our day! We’re proud that JB Tools could provide an easy way to order a hard-to-find item. Thanks for choosing us for your tool and equipment needs.
Reply from JB Tools
We sincerely thank you, David, for your positive review of JB Tools. Hearing that you appreciate the quality of tools we offer is both meaningful and motivating to our team. We remain dedicated to providing products and service of the highest standard.
A1+ Supplier
JB Tools has consistently been on our list of top 5 preferred suppliers.
20 May 2026
Unprompted review
Reply from JB Tools
Hi JL, We’re thrilled to hear this feedback from you! Having JB Tools recognized as one of your top 5 preferred suppliers is something we’re very proud of. Our team works hard every day to make sure we deliver the best experience possible. Thanks for trusting us with your business.
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