Jura Watches Reviews 

Having shopped with Sellors for quite a number of years they never seem to let us down we’re just sorry they have had to close some of their outlets down as I am not that good at doing things online haven’t got the knowledge and years are passing quickly still hope I can trade with you another few years yet thank you

I am delighted with the beautiful watch I purchased. I have several less expensive watches but have always wanted a really good one that I can be proud to wear on any occasion. Further, it was safely delivered in expert time.

Update x2
I have amended my initial review after having email contact with Jura / CWSellors. There are circumstances involved that I was completely unaware of and now appreciate that they are a new team.
I am currently in contact with Shorokhoff too. Once an agreement is met to my satisfaction. I will update again. Hopefully with a positive rating!

Update:
I absolutely agree with most of what you have stated, even when you gave me advice despite no longer dealing with the brand. However, by that time, the watch was no longer under any warranty with yourselves and I was fully aware of this. Hence my next option was the manufacturer. This is exactly why I contacted the manufacturer direct as I knew Jura were no longer responsible for its maintenance/ faults. A unworn watch that failed after just 14 months is unacceptable on any terms, especially since you pointed out that it’s a specialised movement that needs that level of dedication. And nothing of what you have stated is fair to me anyhow. You sold me a watch that was not as advertised. Yes, you did send it back under warranty and it was repaired but after all, I’m left with a watch that needed repairing weeks after purchase because you sold it to me not as advertised.
I’ve no idea why you are even mentioning the cost of maintenance and upkeep costs because it failed way before any of that was even necessary! (I’d have my watch sent for maintenance but unfortunately I’ve had to send it off to have its movement switched out!)Are you getting my drift? It was literally sent back for that treatment within weeks of purchase!
Now I’m left yet again footing the bill for another repair job! Two ‘repairs’ since purchase date. Unworn.
I’d also like to add that the review has been sent to Shorokhoff so my frustration is not only directed at you, I have included them. In my opinion(not that it matters) you are both responsible, not me. I paid my money and got a dud item that I’m still paying out for! And not just in hard cash!

Purchased an Alexander Shorokhoff Night & Day Watch. Upon receipt I realised it was a dud movement and not the one advertised. I returned it to Jura and they forwarded it on to Shorokhoff in Alzenau to have the movement swapped out. Weeks and weeks went by until I finally received the watch back directly from Shorokhoff. All was fine. I turned the watch over and there it was, the beautiful movement that had been advertised. Into my collector box it went. Fully working. Every so often I would take the Watch out, admire it, wind it up and place it back in the collector box. Another few weeks passed by and I took it out to wind it again…still looked beautiful. Back in the box it went. By now the watch remained unworn but every so often I’d take it out of the box and wind it up, admire it again, put it back.
I checked for the mesh bracelet online. It was pretty expensive as had to buy direct from Shorokhoff but, hey ho, it’s an investment right? The strap arrived. My word! What a beauty! Signed by Shorokhoff. Watch heaven!
I swapped out the strap next time I got the watch out the collectors box. Looked absolutely amazing. I was thrilled to pieces so much my stomach lurched a little with excitement.
The Watch had been purchased after Mum had passed away and left me a little cash so I wanted a watch that represented our closeness, me a day worker, her a matron doing nights for 35 years followed by a short three month retirement till she was diagnosed with vascular dementia. She then spent 12 years in an awful limbo. Now you know how much this watch means to me.
I’d changed the strap out and was admiring it when I realised something really wasn’t right…..and then I figured it out….the dial had twisted around and was no longer parallel with the crown!
This watch is unworn!
I contacted Shorokhoff and was told it’s no longer under warranty. I was out by two months. Fair enough.
I sent it off to them to repair it, at my postage cost.
I approached Jura watches but, as it was no longer under warranty and they no longer sold Shorokhoff watches, they wouldn’t deal with it, which is understandable if out of warranty I guess, although they did give me some advice and stated that if I ran into any other issues, I could get back to them and they would try to help further.
I’ve just today received the bill from Shorokhoff for this latest ‘repair’ job….(which could only have ever happened when the movement was replaced!) …they now want €205 and €35 postage.
A very, very disappointing experience that now lurches in my stomach for all the wrong reasons!
Thank you for leaving a bad taste in my mouth for what was meant to be a pleasant reminder of my lovely Mum, Margaret.

Rapid delivery of a very nice SEIKO watch.

*UPDATE 22 June 2026*
This review has a caveat that what happened to me was prior to the new owner taking over in May. I have had contact with management at Jura Watches and they have explained what happened. Because of this I have raised my 1 star review to 4 stars. the fact that they want to move foward tells me that the owner is now pushing forward with the right mentaility and the owners and staff should in no way be penalised for the shortcomings of the previous encumbent.
Original Review: edited
(Made a grave mistake in ordering a Montblanc Wallet from the previous owners of the previous company back in December 2025.
The item was delivered before Christmas so was subject to their extended returns.
The wallet stitching was already fraying on the back top right hand corner when received so decided so send the item back. They refused and would not give me a refund (despite the item being faulty) so I had to involve Klarna, (another poor company to deal with) and then had to involve my bank to claim the money back.
It took me from December 2025 to the end of May to get all of my money back, partly because the previous owner had pushed it into administration.
Customer service was non existent and clearly had I know they were going down the potential issues would not have purchased from them.)

Best watch, great price and a quick delivery

I recently ordered a watch as a birthday present. Although the watch didn't arrive in the website-advertised timeframe, I cannot fault the efforts of Jura's representatives (particularly Harriet) who took the time to update me every few days and worked hard to make sure the watch arrived as quickly as possible (and before the birthday).

I would order from Jura again in future -- the watch is lovely and was at a good price. I would recommend they more accurately reflect delivery windows on their website/checkout pages for their customers' peace of mind!

Contacted via WhatsApp regarding a product in stock enquiry, were efficient and prompt in replying. Communication was great, located the item in stock, sent me an invoice which was paid and product was shipped there after. Great service! Thank you!

I bought a Garmin watch, great price and delivered on time. Fantastic service and communication throughout purchase, thank you. Would definitely recommend and will use again.

Unsurprisingly now in administration.

I purchased a high end / high value watch in August and have been fobbed off ever since.

Clearly a fraudulent operation. Watch has never arrived. Communication has been virtually non existent and it is clear it was a scam.

All communications I had (after chasing relentlessly) were lies and promises of imminent dispatch were made to deceive me. I hope those staff who told these lies feel atleast a little guilt and remorse at being complicit in theft.

I have now had to start legal proceedings.

Once the sale was completed, they completely disappeared. No one answers calls or replies to emails anymore. I was in contact with Ellis, who was very kind and helpful up until payment was made—after that, every message was ignored. Customer care is extremely poor and disappointing.

Purchased from overseas in Australia. Delivery was made the following week.

Great prices, decent service, and prompt delivery.
Pretty much all you can ask for.

Ordered a Seiko which was on back order. Did not take payment till it was dispatched. Well packaged and fast delivery. Definitely buy again, good price and service.

Got a 50% deal off a Reservoir watch. The shopping experience was pretty straight forward and on par with my expectations, no customer service interaction was necessary. Overall, a good experience, I would recommend them.

Great price and good communication. An issue at my end was resolved promptly on the phone and the item was delivered to my local shop. I was given a courtesy call when it arrived for collection.

Used this dealer a number of times and always been a good experience.

Ordered a watch, told it was on order from Tissot and would be two weeks. After over three months of being told it's on its way, and it should be here soon, it became apparent that the watch would never turn up. Was told different things by different customer service reps. One of the worst experiences I have ever had with a company. If the watch is not in stock do not use this company. At least I got my money back.

I recently purchased a Garmin fenix 8 -47mm from Jura watches.
Watch arrived on time and was also very well packaged to protect the watch.
Will certainly be purchasing again from Jura watches. Great experience 5star!!