Interhome Reviews 

Unfortunately, our stay at this villa was badly affected by a number of serious maintenance problems, particularly the water supply.

The biggest issue by far was the water. At first, we assumed the occasional interruptions were simply part of staying in Spain during a very hot summer, but the problem became progressively worse. Every day the water would randomly stop, making it impossible to reliably shower, wash dishes or even use the toilets.

Some members of our group went days without a proper shower simply because they happened to be out when the water temporarily returned.

During the final two days, the situation became completely unacceptable. We had virtually no running water for almost 48 hours. Workmen came to try to repair the problem, but unfortunately the situation became worse afterwards. As it was then the weekend, nobody returned to fix it.

For the final part of our holiday we could not shower properly, flush the toilets normally or wash dishes. We ended up having to carry buckets of swimming pool water into the villa to flush the toilets and wash ourselves. At times, we also had to walk approximately 500 metres to the Butterfly Bar just to use a functioning toilet.

This was particularly unacceptable because my parents are both over 80 years old, and we also had two young children staying with us.

There were also several other significant problems:

• The electricity to the entire villa went off on three separate nights. We eventually worked out ourselves how to reset the fuse box.

• One bedroom air-conditioning unit started leaking water directly onto/around an electrical plug socket. To be fair, the host did arrange for this particular problem to be repaired.

• The electricity failures also stopped the swimming pool pump and filtration system. When this happened, dirt and debris from inside the filtration ducts appeared to seep back into the swimming pool. The pool contained leaves, twigs, dirt and even a live toad amongst the debris.

• The induction hob had shattered/cracked glass, which made us uncomfortable using it and gave the impression that it was unsafe.

• There is a bench/viewpoint overlooking the beach which should have been a lovely place to sit, but the entire area was swarming with thousands of ants. Within seconds they would climb over your shoes, feet and legs, so the area was effectively unusable.

We have video evidence showing the water problems. These were uploaded to YouTube so they could also be provided to Booking.com:

Search Youtube for:
- NO WATER 1 - Villa Atardecer by Interhome, Torrox Spain
- Villa Atardecer by Interhome, Torrox Spain - No Water 5AM leaving

The first video shows that there was no running water throughout the villa. The second was recorded on the morning when some members of our group were leaving, after we had already been dealing with the water problem for around 48 hours.

One of our guests also recorded video of the debris and live toad in the swimming pool after the filtration system stopped working.

What makes this particularly frustrating is that the villa itself could be a lovely property. There are many positive aspects to it, but they were completely overshadowed by the lack of maintenance and the basic services repeatedly failing.

For accommodation of this type and price, having reliable running water, electricity, functioning air-conditioning and a properly maintained swimming pool should be the absolute minimum.

Spending the end of our family holiday washing and flushing toilets with buckets of swimming pool water was certainly not what we expected.

Overall, we were extremely disappointed with the experience and do not feel the accommodation represented acceptable value for money in the condition in which we experienced it.

We booked an apartment via airbnb 8 months prior to our holiday date. A few weeks before we were due to arrive, suddenly the address we were given in airbnb messages was vastly different (12km away from the expected address and in a different town entirely). To make matters worse, when we were in the area we discovered that the address they originally had given us was their office! This was a disgusting bait and switch scam to profit off the local music festival.

When trying to resolve the issue, Interhome were extremely unhelpful in trying to resolve this. They obviously wanted to keep our money and kept trying to get us to cancel and as we were so close to the arrival date we would have lost out on a lot of money. Luckily Airbnb stepped in and managed to move us to a different property. It was absolutely disgusting what Interhome did, avoid at all costs.

Upon arrival, we were confronted with a bill for gas consumption, which would be determined later 🙄
This was unexpected, as this wasn't specified when booking through booking.com.

Interhome/Interchalet charges a gas price of €5 per m³ which is disproportionate and not fair considering the current gas rate of a maximum of €1.50 in Italy.
Of course, if you arrive at your cottage in the evening, there's no way back and no other option than to accept this.
We had a great week, but afterward, we were confronted with a hefty bill! 😠

Nothing but good things to say about the host of the cottage, we're thinking they're not involved in this scam.
This is entirely due to the policy of HHD AG (Interhome/Interchalet)

Since Interhome/Interchalet is turning this into a profit-making model, we will be looking for a different provider for our next holiday!

Footnote:
Gas prices did indeed rise dramatically when Putin invaded Ukraine, but prices have since fallen back to an acceptable level now.

Never use this company

We booked through airbnb for a villa in Italy and it was managed by Interhome. The villa itself was expensive and we booked during a period where there was no reviews and it was new to market so we got a discount. Later on, we had to amend our booking and shorten our stay. We sent a request on airbnb to amend the dates and Interhome responded back with a new pricing request which was more expensive than when we initially booked it for LESS days. We tried to resolve this but was met with no solution and Airbnb can not help in these instances. We also booked for 4 guests but was having an additional 2 guests for a few days which was a last minute decision. We again sent a request on Airbnb to amend the number of guests, which we knew was free of charge because if you made a new booking there was no price change until after 6 guests and on the Interhome website under their own terms and conditions, there is no additional fee up to 6 guests. They again replied back saying we needed to pay even more for these extra guests when we knew that wasn’t true. The owner of the actual villa was lovely and our communication with her was great but the management of the villa was awful. It seems their only priority is constantly trying to find opportunities to either charge more money whenever they can or refuse refunds they’re liable to. It’s best recommended to avoid properties managed by Interhome.

Interhome is the hidden middleman behind my disastrous pre-stay experience with Plum Guide. They list their properties directly and also sell them via Plum Guide, meaning they take commission twice – while the actual property owner confirmed she receives less than half of what I paid.

For nearly €4,000, I expected premium service and clear communication. Instead, I was bounced between Interhome, Plum Guide, and a local key holder who spoke no English. My simple pre-arrival questions about the kitchen were met with vague, slow responses and no real answers. The owner herself admitted the property is simple, minimally stocked, and without basic cooking supplies – a far cry from the way it was marketed.

Interhome is part of a chain of middlemen adding cost without adding value. The price-to-quality ratio is abysmal, and I strongly advise avoiding them altogether. Book directly with owners or through transparent platforms instead.

Dear Interhome,
I seriously doubt that your guidelines mention anything about arriving to find a run-down house infested with ants. Our dog’s bowl was literally overflowing with ants, as was the cutlery drawer. Ants were everywhere.
I honestly wonder how anyone could stay in a place where even the dog can’t eat and hygiene is virtually nonexistent.
We followed your instructions to the letter and contacted you immediately upon arrival, but received no assistance whatsoever.
Moreover, the property description on your website does not reflect reality at all. At the very least, you should have disclosed the heavy ant presence and the extremely poor level of cleanliness.
I am therefore left with no choice but to confirm the review I posted: terrible house and no assistance provided.

Best regards,
Carmelo

trip to Italy became a stressful disaster. When we arrived at our location there was dead cat and multiple cats in and around the property. my children are asthmatic and were having a bad allergic reaction. when we reached out to Interhome they told us that they did not have any other availability any where else. we then asked for a refund and they told us that that wouldn't be a problem. when we got back home we where told NO REFUND!! not only that we had issues finding another hotel and when we did at short notice we spent triple the money. family of 4 with 2 small children stuck in Italy with no place to go!!!! thanks Interhome. their Main office denied us multiple requests for refund and basically told us we cannot sue them legally so NO REFUND!! Garbage!!! not even a partial refund for our inconvenience even though when we were in Italy they told us we should NOT have a problem with a refund!! should be ashamed!

Updated: 7/7/2025 lied to again with response. there 100% was a dead cat in the parking space when we pulled in. and we were told on the Phone by your Rep that there should not be a problem with a refund. go back and listen to your "Recorded conversations".

We initially booked an apartment in Sainte-Maxime back in January for our summer holiday. We had a few queries about air conditioning, and it took quite a long time to get any response. Eventually, we were told that the property did not have AC, so we decided to upgrade to another Interhome property that did—even though it was more expensive. At the time, we were happy with the change.

However, just two days ago—four months after we made the booking—we received an email out of the blue informing us that our reservation had been cancelled, with no explanation whatsoever. Now we’re left with flights and a rental car booked, but no accommodation.

This has never happened to us before, and we’ve travelled extensively over the years. Truly awful service—slow, unreliable communication and zero accountability. The very least we expected was a proper explanation and a suggested alternative property.

Do not book with them. Extremely disappointing and unprofessional experience.

Due to a very unfortunate situation, we could not go to the holiday home we booked through Airbnb. Although it was stated that a partial refund would be made in case of cancellation before a certain date, neither interhome nor Airbnb responded positively to our refund request. Do not trust interhome on anything they promise.

A Nightmare Experience (Posting on behalf of my parents and our holiday expereince)
If you're considering booking a holiday with the InterRome agency, I strongly urge you to reconsider. My experience with them was a complete disaster, turning what should have been a relaxing escape into a series of frustrating and infuriating events due to their blatant lack of professionalism and competence.

1. Jardin and Pool Service:
The most distressing part of our stay occurred on the morning of our second day. Before 9 a.m., we were rudely awakened by loud noises as three men began hedge trimming and general jardin maintenance on the property. Branches and debris fell into the pool and all around the pool area, disrupting our morning entirely. Despite our requests for them to stop and a follow-up call to the agency, which assured us they wouldn't return until after our departure, the gardeners were back just two hours later.

While I was out getting groceries, I received a shocking call from the agency claiming my nearly 70-year-old husband had assaulted one of the gardeners and that the police were on their way. The mere thought of my elderly husband in an altercation with three large men while our two-year-old grandson waited in the car was terrifying. However, upon returning, we discovered the accusation was completely fabricated—there were no police, and no assault had taken place. When we contacted the agency to clarify, we were told that it was part of the contract we supposedly signed, allowing jardin and pool service personnel to enter the property at any time for maintenance. This was a complete surprise, as we had not agreed to or signed any such contract when booking via Airbnb. To make matters worse, on the day of our checkout, two pool maintenance workers entered the premises an hour before checkout, again without any prior notice.

2. Poor Communication:
From the moment we booked, communication with InterRome was virtually nonexistent. Emails went unanswered for days, and when they did respond, the information was either incorrect or incomplete. It was clear they had no idea what they were doing—or simply didn't care. This lack of responsiveness set the tone for the entire holiday.

3. Misleading Information:
The holiday package was advertised as a luxurious experience, but the reality was far from it. The accommodation was not as described, featuring outdated facilities and subpar cleanliness. The photos used in the advertisements were grossly misleading, especially in terms of the size of the kitchen and bedrooms. It was clear that InterRome had misrepresented the property, leaving us to deal with a situation that fell drastically short of our expectations.

4. Additional Fees:
We were shocked to discover additional fees for basic amenities like air conditioning in a poorly insulated house. This led to nights of sleeping with windows open, resulting in numerous mosquito bites. These hidden fees felt like a blatant money grab and left us feeling completely cheated.

5. 3rd Bedroom Disaster:
The "3-bedroom" accommodation was another major disappointment. After spending an hour searching for the third bedroom shown in the advertisements and receiving no response from the agency, we eventually discovered a windowless 'cave' room separate from the main house. This was not advertised and certainly didn't match the luxurious image they had sold us.

6. Lack of Customer Support:
When I attempted to contact the agency to resolve these issues, I was met with indifference and unhelpfulness. The customer support team was rude and dismissive, offering no solutions or compensation for the numerous problems we faced. It was painfully clear that once they had our money, they had no interest in ensuring our satisfaction.

7. Ruined Holiday Experience:
Overall, InterRome agency completely ruined what was supposed to be a much-needed break. Instead of returning home refreshed and happy, I came back more stressed and frustrated than before I left. The entire experience was a waste of time and money.

Conclusion:
I would never recommend InterRome agency to anyone. Their lack of professionalism, deceptive practices, and appalling customer service make them a terrible choice for planning a holiday. Save yourself the headache and choose a more reputable company for your travel needs.

This entire ordeal with InterRome agency has left me deeply disillusioned. What should have been a joyful time with family turned into a nightmare, all because of this agency's incompetence and dishonesty. I hope this review serves as a warning to others—avoid InterRome at all costs.

Super location, nice house with beautiful quiet garden.
Top service from the local Interhome team

Amazing house, clean everything what you need is not far from anywhere very friendly family helpful . Definitely recommend go back there again we had amazing time thank u 😊 😊

At the beginning we had to pick up the keys from Interhome at another place where we waited for a long time until we were able to go into the house.

The house is big and has a nice view but it’s very old including the furniture and especially the beds and matress are disgusting and it smells awful all over the house.

The courtyard entrance is very small and difficult to reach. Not recommended for big cars.

Towels were provided but we had to buy stuff like soap, detergent, etc by ourself.
Toilet flush was not ok and not enough chairs for the amount of people. The WiFi wasn‘t working well enough.

At the handover the women from Interhome was very rude and undfriendly and was searching for mistakes to withhold money from the deposit. We weren’t able to talk with her cause all she said was „I am not responsible you have to talk to the website“.

We would recommend the house only for people who are not sqeuamish. The house is in dire need of renovation so if a couple things would be renewed it would be okay but DONT BOOK IT WITH INTERHOME - the service and their employees are bad.

PS: you have to pay for the air condition additionally so it’s not included.

The staff was kind to accommodate my complex situation with re-booking. Thank you

Villa Sant'Albino is a wonderful experience. This historical home has lots of artwork, provides lots of room for big groups and family dinners.
My favorite part of this villa is the wonderful view from the hilltop where vineyards,woods and fields can be seen. Highly recommend this, if you enjoy an authentic location away from busy areas.

Helpful in finding last minute accommodations near Florence Italy!