Generally a great service, no problem wth product, the only complaint would be when ordering multiple items have to pay piston each item. You could do with a similar system to your sister company TJC... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never had a problem, but on this ocassion did. Tried to order on-line for some reason I couldn't. Rang Customer Service spoke to.a very helpful friendly man. He placed my.order for me and sent a con... See more
Company replied
Because, although things went wrong with the product, Ideal World.sorted the problem out, to both our satisfactions. To me when things go wrong, putting the problem right, to the customer’s satisfact... See more
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Great shopping channel and lots of excellent products at very good prices. You can pay for goods by monthly flexi payments but not online anymore unless the purchase exceeds £50. you now have to ring... See more
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Company details
About Ideal World
Written by the company
Ideal World TV - Delivering a dynamic and entertaining shopping experience.
Ideal World, TV - SKY 668 | Freeview 51 | Virgin Media 747 | Freesat 810 | Youtube
Share A Meal
Written by the company
- With every purchase we donate one meal to a hungry child in India and the UK
Contact info
Ideal World, Surrey House, Plane Tree Crescent, Feltham, TW13 7HF, London, United Kingdom
- 0800 151 2345
- customercare@idealworld.tv
- www.idealworld.tv
4.1
Great
105K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Ideal World
Dear Customer,
Please accept our apologies that your recent purchase did not meet your expectations.
Please get in touch with our Customer Service team on 0800 151 2345 (option 2) or email us at customercare@idealworld.tv so we can assist you better.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
You sent it to the wrong address AGAIN
16 July 2026
Reply from Ideal World
Dear Shirley,
We sincerely apologies for the inconvenience caused by your order being sent to the wrong address.
We have investigated your query and found that the incorrect address was initially selected for your order. However, once you contacted our Customer Services team, we arranged a replacement to be sent to your correct address.
We're pleased to confirm that the replacement is currently in transit and should be delivered to you shortly.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
The product is exactly as shown on the…
The product is exactly as shown on the website. Beautiful bedding set (Beige) had no problem placing my order online delivery was very quick. Would definitely buy from ideal world again
22 July 2026
Unprompted review
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Ordered my purchase which I have to say…
Ordered my purchase which I have to say arrived in 2 days so that was very quick! And I was pleased I use the pay in instalments which works so well for me - so I cannot fault anything it’s all been a very good experience
11 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Good
A good company, delivery and updates always helpful, one product didn’t fit but was easy to return with the prepaid label.
11 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Great product
Great product! Excellent, friendly customer service. Good, honest company
8 July 2026
Unprompted review
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Prices and delivery hi
11 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Very comfortable and supportive back cushion.
Very easy to order over the phone and my order arrived within a couple of days.
The back support cushion which I ordered is very comfortable and I use it in the car, it really cradles your spine.
14 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Was quick to get through but had issue…
Was quick to get through but had issue experiencing explaining about the order you have since been in touch & resolved the problem
10 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Unexpected telephone call ....nice
This company had the decency to telephone me yesterday to address the problem. Hopefully they will either remove this handbag from their listing or change the description from LEATHER to PLASTIC. They kindly offered me a £20.00 discount off my next purchase . The gentleman was very helpful.
21 July 2026
Unprompted review
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Everything was very good.
15 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Always get a great service.
Always get a great service with a quick delivery,Got my order delivered to the door and givern to me as always,Great to get what Product you see and into your hand to see and try.
15 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Fabric?
I gave this score because I phoned to enquire about the fabric and was given the wrong information, I was also given the wrong information about returning the tops. However I must say the Customer Care department deserve 5 stars for their help in sorting refunds out for me. Not enough information is given by presenters regarding what fabric items are made of.
14 July 2026
Reply from Ideal World
Dear Brian,
We are sorry to hear that you received incorrect information regarding the fabric details and the returns process. We understand how important it is for customers to have accurate product information before making a purchase, and we appreciate you bringing this to our attention.
We are pleased to hear that our Customer Care team was able to assist you and help resolve your refund queries. Your kind words regarding their support are greatly appreciated.
We have also shared your feedback internally with the relevant teams so we can review this and continue improving the information provided to our customers.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
What a fantastic Web site all the…
What a fantastic Web site all the products that you buy from uz have been outstanding just brilliant John Paul jones 👍💯
22 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Fake Estée Lauder product
This may not be ideal worlds fault... But after ordering Estée Lauder night repair serum. The itself is a fake. Very disappointed.
It's worth noting that the item arrived quickly and has a pre paid return slip.
Although they take the cost of delivery o
ff your refund amount.
Hopefully ideal world will see this and double check the stock they are selling.
After the seller responding I had no email.
It's 100% counterfeit. We even took it to boots to compare.
20 July 2026
Unprompted review
Reply from Ideal World
Dear Paul,
We're sorry to hear that you believe the Estée Lauder Advanced Night Repair Serum you received is not genuine. We would like to reassure you that we do not sell counterfeit or fake goods, and we take concerns of this nature very seriously.
As there are no contact details available on your account, we have been unable to contact you by phone. We have therefore emailed you to better understand what led you to conclude that the product is not genuine and have requested any photographs or details that highlight your concerns.
Once we hear back from you, we will investigate the matter thoroughly. We are committed to looking into your concerns and will take the appropriate action based on our findings.
Regards,
Ansh
Ideal World Customer Care
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