Found this furniture shop by fluke online for furniture doing a bedroom up..so nice to deal with..couldn't decide on colors of furniture online and with me been in dublin and them in tipperary too far... See more
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IRELANDS LEADING ONLINE FURNITURE RETAILER
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Davis Road, Clonmel, Ireland
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The chairs were lovely but there was no communication from the supplier regarding delivery timeline.
I had no way to track the order and rang the supplier to get some idea of when to expect the chairs. They were curt and unhelpful, said it says 3 weeks on the website.
I got no communication afterwards and eventually got a text from an post advising of a parcel delivery but i still didn't know it was the chairs until I opened the box.
Lovely wardrobe and delivery driver was excellent and a great help
easy transaction. clear and open comms re delivery. I returned and bought additional items.
This was my second time ordering from Homeline Furniture. They are responsibly priced very pleasant to deal with and the quality of the furniture is great
Bought the Fendi Dining table and i rang and paid over phone. Michaela took my order and i received writing invoice of my goods in a email within 10 minutes. 3 weeks delivery once it arrived i got a call off a man who came later in the day to assemble it. If i could give a higher star i would. Michaela was a pleasure to deal with and homelands will definietly make future purchases considering im in galway. I sat back and waited and true to there word i only had to ring and say it was delivered so they could arrange the man to come and assemble.
I was skeptic as first as I’m not aware if they have physical store. I tried to validate on line and it seems a legit company. I ordered a hallway storage bench and I’m very delighted with the quality. It is very well made! Quickly delivered too. Very satisfied!
Reply from Homeline Furniture Ireland
Unfortunately, my experience was really disappointing from start to finish.
The bed took around 4½ weeks to arrive, and even arranging the delivery was frustrating. The company offered very limited delivery slots, and if you couldn’t make the one they allocated, you were told you could be waiting another couple of weeks for the next available date. There was very little flexibility, which made the whole process stressful.
When the bed finally arrived, one of the main pieces was damaged. To be fair, customer service did offer to send a replacement part, but they advised it could take another couple of weeks. As we urgently needed a bed, waiting even longer wasn’t a realistic option, so we had to purchase another bed elsewhere.
What has been most frustrating is the returns process. We now have three very large boxes taking up a huge amount of space in our hallway, and we’ve been told it could take up to a month for them to be collected. With a busy family home, this is far from ideal, and there seemed to be very little effort made to speed up the collection or find a more practical solution.
It’s a shame, as delays and damage can happen with any company, but it’s how those situations are handled that makes the difference. Unfortunately, the inflexible delivery process, damaged product, and very slow resolution have left me extremely disappointed, and I wouldn’t feel confident ordering from them again.
Reply from Homeline Furniture Ireland
Great range of products at very competitive prices. Delivery service was excellent and the staff were so helpful. The online Customer Service was superb.
Reply from Homeline Furniture Ireland
Items exactly as advertised, great value and delivery was quick with great communication. No issue delaying our delivery by a few days. Would highly recommend
Reply from Homeline Furniture Ireland
Good communication re. delivery. Able to organise this around a holiday. Delivery was running a bit late on the day but they let me know what was happening.
Reply from Homeline Furniture Ireland
Great quality sturdy furniture, delivery fast definitely great service
Reply from Homeline Furniture Ireland
Regular updates on order and delivery status which was really helpful. Product good value.
Reply from Homeline Furniture Ireland
I bought bedroom furniture and they are excellent quality and good value.
Reply from Homeline Furniture Ireland
Excellent customer service, great price, free delivery, great quality products.
Reply from Homeline Furniture Ireland
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