Hifi Gear Reviews 

1,365
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly staff for their expert knowledge, professional guidance, and patience during product selection. Consumers truly appreciate the unhurried, relaxed store demonstrations and tailored recommendations that ensure everyone finds the right equipment. Additionally, people frequently highlight the remarkably fast delivery service and extremely secure packaging that keeps delicate items safe. Reviewers also note the swift shipping times, competitive pricing, and consistently smooth communication maintained throughout the entire purchasing journey. Many buyers readily state they would gladly return and strongly recommend this wonderful independent business to others.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with their new sound... See more

Staff

Customers consistently note positive experiences with staff, praising the team for being extremely... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the lightning-fast and speedy... See more

Service

Reviewers highlight positive aspects of service, consistently praising the first-rate advice and extremely... See more

Customer service

People report positive experiences with customer service, praising professional, efficient, and courteous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted a turntable to rediscover my old (currently unused) vinyl collection. Jamie was knowledgeable, as I'd expect, but also understood my requirements. No pushly sales, just sensible advice. I... See more

Rated 5 out of 5 stars

I was looking to upgrade my speaker cables. Jamie Grindrod at Hifi Gear understood what I wanted and was extremely helpful. I have bought various hifi components from them over the last year or so and... See more

Rated 5 out of 5 stars

Hifi Gear is the kind of dealer we all need! The guys at Hifi Gear, Jamie and Charlie, were great throughout the process of choosing new speakers. Extremely accommodating and helpful on all three vis... See more

Rated 5 out of 5 stars

It’s not an everyday purchase, so you want that little bit more from someone selling you that little bit of luxury, and Jamie and Charlie do just that. From the first time we walked into the store jus... See more


Company details

  1. Hi-fi shop
  2. Audio Visual Consultant
  3. Audio Visual Equipment Supplier
  4. Electronics Store
  5. Home Audio Store
  6. TV store

Written by the company

Hi-Fi and Home Cinema independent specialist. Stocking the likes of Naim, Rega, Linn, Bowers & Wilkins, PMC, Chord Cables and Sonos. With free next day delivery and home installation available from the premier online Hi-Fi and home entertainment store in Herefordshire - hundreds of products available to order safely.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,365)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great independent store

A great independent store that deserve recognition. They helped me understand what it was I needed, as I am by no means an expert, and their recommendation was spot on for my listening area and I now have a fantastic system! It's a very pleasant shop to visit ran by really awesome, knowledgeable people.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

THE HIFI GEAR EXPERIENCE

I have a sound recording background and was a partner in the running of an upmarket HiFi establishment in Exeter.
I was looking to buy two new upmarket HiFi systems and was recommended HiFi Gear in Hereford.
I contacted HiFi Gear and state my requirements.
The response to my request was professional, efficient and courteous. I travelled to Hereford and placed my order. I was kept informed as to the order delivery. A delivery date and time was agreed. The delivery company was late and tried to deliver the goods in the wrong size van for our farm track. The HiFi Gear installation team had to retrieve the goods from the top of our lane. The installation team displayed enormous patience and forbearance during this time. The system was installed professionally and efficiently with a sense of humour.
Because of my experience I am purchasing more equipment from HiFi Gear.
I would unconditionally recommend HiFi Gear to anyone wishing to purchase sound reproduction equipment. They will experience first-rate advice and service

9 August 2026
Rated 5 out of 5 stars

5* Service

The level of service from Charlie and Jamie was fantastic all the way! From initial email exchange to actual handover of my new turntable. Charlie showed me how to set up my tonearm and provided full proof instructions to take home! As well as some complimentary cartridge pressure scales! Truly above and beyond service.. thanks guys!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Hi Fi Gear had a great deal on my…

Hi Fi Gear had a great deal on my desired amp - ex demo so open box but at a great price. Ordered on the Monday, arrived on the Tuesday! Everything there as new in original box and with full guarantee. Superb service. Very chuffed indeed! Thank you.

13 July 2026
Rated 5 out of 5 stars

A very pleasurable purchase

Charlie and Jamie really went out of their way to be helpful. I had time to audition my choice and to discuss my options. There was no sales pressure.
The buying experience was very straight forward, and the real icing on the cake was the installation in my home by Charlie. First class job, great communication and aftercare. I have a great sounding hifi system now.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Marantz PM6001 amplifier

I’ve been having problems with my old Marantz PM6001 amplifier. I popped into the shop on the off chance and was given excellent advice. When I got home I tried all of the suggested options but, as expected, none of them worked. I had been advised in the shop to opt for a new PM6007 and was shown what would be needed. I ordered it from HiFi Gear on Friday, it was shipped on the following Monday and it arrived on Tuesday morning. Within an hour everything was connected and it is working perfectly and the sound quality is excellent.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Great upgrade with the Zeus into my…

Great upgrade with the Zeus into my LP12. Lots if good banter with Charlie and Jaime😁 . Charlie carried out the work with diligance and care.

So the result , not tiny , a massive improvement over my Lingo 1 , I could use the audio blah blah , quieter background , deeper bass, better seperation , just to start.

Next upgrade Kore 😁

Thanks guys, Ade

25 June 2026
Rated 5 out of 5 stars

Great Service!!

Great service, knowledgable staff. Nice to find an independent hifi shop providing a proper service. Particular praise for Jamie - a good guy!

27 May 2026
Rated 5 out of 5 stars

Was looking to purchase new CD player…

Was looking to purchase new CD player that was not widely available anymore. My great initial contact with Jamie gave me the confidence to travel up from E.Sussex to visit the store.
Excellent advice from start to finish and I'm very much enjoying my new purchase.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

My new favourite HiFi Shop!

I love music, but wouldnt consider myself an audiophile, so planning a new system from scratch was proving a daunting process. I decided that good old fashioned talking might beat Googling, si picked HiFi Gear at random, and found Jamie who took the time to discuss my needs, alternatives to my initial thoughts, and just proper, honest, support and assistance. Im now the proud listener of a pair of PMC Prodigy I's, new cabling, and soon to contact Jamie again to order a turntable and amplifier. Highly, highly, recommend Hifi Gear - competitive prices, but with the type of help and assistance you just won't find on the Jungle Website..

13 May 2026

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