Grooves.land Reviews 

I would be cautious ordering from Grooves.land on Discogs if you expect the stated dispatch times to mean much.

I placed and paid for an order on August 3. The six records were listed as “ready to dispatch” within 1–5 business days, with the item that later caused the delay listed as 3–4 business days.

After several days, Grooves.land told me there had been an inventory/update problem and that one record was no longer immediately available. Later they said it was being transported internally from their warehouse to their dispatch department.
On August 17, I specifically asked them to remove and refund that one delayed record and ship the other five immediately. Instead, they replied that they were still waiting for the delayed record so they could send the entire order.
The order was finally marked “Shipped” on August 21, 18 days after payment.

Several days later, the tracking still did not appear to show normal carrier movement. Grooves.land then sent me a generic explanation claiming that carriers worldwide were experiencing major parcel-processing backlogs.

What bothers me most is that this does not match the earlier explanation they gave me. For most of the delay, they explicitly said the problem was their own stock/inventory and internal warehouse process, not a postal carrier delay.

So my experience was:

items advertised as ready within 1–5 business days;
- nearly three weeks before the order was marked shipped;
- repeated inventory/warehouse explanations;
- my request to remove the delayed item and ship the rest was not accommodated;
- tracking still showed little or no movement several days after being marked shipped;
- then a broad “worldwide carrier backlog” explanation was given.

I am not claiming the parcel will never arrive, and I am not accusing the seller of fraud. I am sharing the actual timeline so other buyers can decide whether they are comfortable with this kind of fulfilment process and communication.

If you order from Grooves.land, I would not assume that “ready to dispatch in 1–5 business days” necessarily means your order will actually leave within that timeframe.

Lied for weeks about dispatching my order, which ultimately took over 4 weeks to arrive. At no point was it made clear that the item was being shipped from Germany! The website gives the impression you're buying from a UK site.

Then, after waiting 4 weeks, I was hit with a £49 import tax bill, making the item more expensive than buying the exact same thing from elsewhere in the UK.

A complete waste of time and money. Very disappointed with the misleading communication and lack of transparency about where the item was actually being shipped from.

Do yourself a favour and avoid this company

It’s been nearly three weeks and I still don’t have my order. They took two weeks to send tracking and lied about it being dispatched. The parcel is in Germany — I’m in the UK. Do not waste your time with this company.

IF MY ITEM DOES TURN UP, ITS NOT WORTH THE SMALL SAVING I THOUGHT I WAS GETTING.

I placed a pre-order for a product that was advertised as being about two weeks away from shipping. After more than a month with no updates, I noticed the product was showing as in stock on their website and contacted customer service. By the time they responded, they claimed it was unavailable.

I asked several questions regarding my order and the product's availability, but none of them were answered. After following up again, I saw the product come back in stock on the website. Shortly afterward, I received an email stating that they could not secure stock and were canceling my order.

What's especially frustrating is that while my original order was supposedly impossible to fulfill, I was able to place a new order for the same product under a different account when it showed as in stock. That order was successfully processed and shipped.

Customer service was completely unhelpful throughout the process. Communication was poor, my questions were ignored, and my original order was canceled despite the product apparently being available. The entire experience wasted a significant amount of my time and left me with little confidence in how they manage orders. I would not recommend this company based on my experience.

Customer Service: 0/10
Overall Experience: 1/10

Patience is key here!
The prices are lower, yes..
However, the shipping takes much longer which could/will eventually put off those who don't want to wait 3-4 weeks until the item(s) are delivered. Also notable, there's no tracking included in order to minimise the overal costs.
Other than that, I'm happy so far (but only because i can be extra patient)!

Groovesland promises a dispatch in 2 to 4 days, it ended up being more than a week. I ordered a Japanese vinyl of a Canadian artist, they shipped a domestic version. Multiple demands to have a status on shipping the right Japanese version were never answered. Demands to be reimbursed the difference between the Japanese and domestic versions were ignored.

...since everything that comes out of their mouth is a lie.

Once my initial dispatch date passed, I checked the company on Trustpilot, and how I wish I did this before I purchased from them.

As the item had not yet been dispatched (8 days after the order was initially placed), I immediately emailed and requested a refund, given how terrible the reviews of this company are.

The next day, I did get a response, and what a surprise(!) the items has now been dispatched, meaning no refund is possible. This is despite the fact both the order page of their website does not reflect this, and the courier page is only at the created stage (if you want even further blood boiling, go check out the Trustpilot page for their courier Spring GDS - an even worse score than this company, if that were even possible).

Mitigations and prevarications abound in the first email, already trying to deflect blame - apparently the courier has informed them that the 'tense worldwide situation' will lead to delays. Strange that this is not reflected on their website, which promises delivery in 4-8 workdays, nor is this referenced on the courier's website.

Stranger still is this mysterious tense situation which could delay a parcel being sent from Germany to Switzerland - maybe I didn't realise the Strait of Hormuz ran between these two countries?

To round off, I have now requested a charge back from my bank - and I urge anyone who has been disappointed by this company to do so, it's a simple process, just Google it for more information.

Under no circumstances ever use this company. A none delivery of items, and they blame the weather, the couriers and YOU! This is definitely a scam company. Still awaiting a refund of £90 and they are using every ploy in the book to not pay me back! DO NOT USE!

Terrible experience. Ordered aespa's My World (Karina ver.) but got Giselle ver. after a 1-month wait. I was forced to pay out of pocket for tracked return shipping for a mistake that was 100% theirs. Unreliable seller, stay away.

Do not order from them. Ordered an album on 23rd May and order said despatch by 4th June. Now 26th June and still not even sent. No replies to 3 emails now requesting cancellation and refund after reading reviews last couple of weeks. BEWARE!!!!!!

AVOID. Especially if you are BASED in the UK / outside EU
Not only long shipping (they are operating in Germany) , but also additional charges (and I was charged twice! ),
I had to pay an extra £100 charges for the same item that was worth around £200 motherboard! (2x£49 ) , You won't find anything like this (i mean information) on their website - you will receive a letter from the customs instead

Got a massive discount over UK retail price, exactly same phone, no frills, a 4 week delay in receiving the S26Ultra 1Tb 16GB model. Samsung sells for £1799, Amazon sells for £1399, Grooves.land sells for £780. AI reassured me that it was a genuine company and so I nudged them every week by mail and waited patiently - the delivery was insured. Once I received the box the product is the same as retail ones. I am very happy with the buy - will use them again.

Company should be shut down. They are useless and incompetent. They don’t know how to run a business and customer satisfaction is not a priority at all.

They left me 3 months without shipping my item, constantly changing the shipment date but never contacting me. I ended up reaching out to them, and only THEN do they tell me the item isn’t available due to “a miscalculation”… seems that they make these miscalculations pretty frequently by checking these reviews.

The list items they don’t have, in the hope to get buyers money. The alarming thing is, if I never reached out, they would have never contacted me. Seems their business model is to keep your money and hope you forget about the order.

This company is despicable, I’m not even sure I’ll get my money back. Before doing my research I asked them if they could offer something small so I could place a new order, but they couldn’t even offer that!!!

Believe all the reviews, and the fact that they don’t / cannot respond to any of the negative reviews here. It’s because they have nothing to say, because everything that has been left here is accurate.

This company should be shut down with immediate effect. If I don’t receive my refund I’ll be taking further actions against them!

Ordered item on 27th May (delivery 3-7 working days).
Website showing item dispatched on 4th June.
Item eventually handed to EVRI on 12th June.
Item delivered 15th June.

Goods arrived intact, but Grooves-Land marked down due to poor service.

I appreciate there may be delays, however do not set customers expectations and fail to meet them.

Why not be up-front & honest regarding delivery?
Reading through previous reports, Grooves-Land are no stranger to lying about shipping dates.

this company cannot improve since they steal your money and do not ship the goods people paid for. Buyers beware!

Grooves.land alleges that they are able to supply titles, accept payment, and then can't deliver. Also, this outfit is the only seller on Discogs I've ever had a problem with. When I first used this company it had better reviews, now I consider it a scam. Avoid.

Crooks. Don’t use. No comms. No product

I ordered a guitar case. They had a PS3 description on the page that I thought was just a glitch or mistake. All of the Saitek music products they have on here are actually PS3 products. It’s very strange. Not even the PS3 products are properly described. I ordered the Saitek Coffin Case Guitar Hard Case
Mad Catz Ps3 Exclusive Pak
$94.10euros
Shipping from $43.25euros
They forgot to mention that there would be customs which was $25.50can
Again I thought it was that something got crossed with the translation of the page or something. All the photos were of the guitar case.

Believe every review you've read or shall read.
I ordered Never Too Much by Luther Vandross on lp, they shipped it out in September of 2025. As of writing this it's May 2026. I think it should've arrived by now, but it didin't. Even in October of 2025 I sent them an e-mail saying it was taking too long. The package never arrived. I never once was offered a replacement copy or a refund. Please, at all costs, avoid this company.