GoodTech Reviews 

56
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company, highlighting smooth purchases and consistently helpful service. Consumers frequently praise the fast delivery and efficient shipping service, sharing that orders arrive safely within just a few days. Reviewers are extremely satisfied with the product quality, pointing out that refurbished phones arrive in pristine condition, function perfectly, and match online descriptions accurately. Conversely, a small portion of people felt that minor imperfections or uncertainties could occasionally arise. Some customers specifically noted small gaps resulting from the refurbishing process, unexpected screen details mentioned in ads, or slight questions regarding battery components.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive exactly as described and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that devices arrive in excellent,... See more

Service

Consumers find service to be positive, highlighting prompt and efficient assistance along with very friendly... See more

Delivery service

Reviewers highlight satisfaction with the delivery service, consistently noting extremely fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was dubious about buying a second hand phone until I found this supplier. You can probably find something a bit cheaper elsewhere but with much increased risk. The Samsung S24 I purchased has just a... See more

Rated 5 out of 5 stars

I wanted a refurbished Samsung S22plus. The Goodtech website was easy to explore and had good details on their various phones which were competitively priced. I purchased a phone that was rated "very... See more

Rated 5 out of 5 stars

I needed to return the article I bought from GoodTech, through no fault of theirs. The article was exactly as described but I found that it wasn't fit for the purpose I had originally intended to use... See more

Rated 5 out of 5 stars

Answered phone enquiry on first ring tone, real person (Tim) asked how he could help. Listened carefully to my requirements made a couple of other suggestions to the direction I was going with both pr... See more


Company details

  1. Cell Phone Store
  2. Mobile Phone Repair Shop
  3. Phone Repair Service

Written by the company

NZ's best pre-owned and refurbished phones, tablets, laptops and watches.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(56)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service

Prompt service.
Easy to navigate website.
Impirtant accessaries suggested at time of purchase like screen protector and case.
MOST useful to me is the option to have protector fitted .
Clear concise relevant information on site and at each device.
The whole process is easy and straight forward.

As a previous toastmaster which follows the CRC format I’d recommend commend and recommend I cannot think if a recommendation!!!!!
So well done and thanks to a great team of staff.
I very rarely complete feedback forms but your service deserved my attention to complete.
Many thanks and have a great week.
Christine

5 August 2026
Unprompted review
Rated 5 out of 5 stars

I needed to return the article I bought…

I needed to return the article I bought from GoodTech, through no fault of theirs. The article was exactly as described but I found that it wasn't fit for the purpose I had originally intended to use it for. GoodTech's after sales service was brilliant. I would definitely use them again if required

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly shocked that this can exist!!!

I am absolutely shocked that this service exists. The reward for trading in my phone was miles above any other service, the 2 - Good quality basically comes as perfect and the staff are super nice and receptive. The prices are insanely low for the value and I love my new phone. Thank you GoodTech!

23 July 2026
Unprompted review
Rated 4 out of 5 stars

I am happy with this phone

I am happy with this phone. However, I thought that "screen line " on the add was something like a limited edition, but I understood when I saw it. For me it's ok because the price was cheap, I just hope that it's not an issue which can shorten his lifetime.

13 July 2026
Unprompted review
Rated 3 out of 5 stars

Not exactly premium

Phone was described as 'Premium' condition on Reebelo, but it is clear where the phone was opened for refurbishing - there is a small gap between the back and the body near the camera. Service was good otherwise.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer!

I was dubious about buying a second hand phone until I found this supplier. You can probably find something a bit cheaper elsewhere but with much increased risk. The Samsung S24 I purchased has just a few corner blemishes (very good grade) & all covered by the phone case anyway. It is reassuring having a 1yr warranty & peace of mind 30 day return period. Screen protector was applied very accurately. The phone clearly originated from the US since there were some Verizon prompts during setup & default apps to delete but not a big deal. Keep going Goodtech - NZ needs more companies like this!

3 June 2026
Unprompted review

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