Re-train your customer service please. A lady who answer me today at 01.07 in English customer service sound very rude and annoying, and not only me. I have the speaker on and everyone is asking "What... See more
Company replied
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See what reviewers are saying
Incredibly rude customer service on the phone and won't let you speak to explain your case and how they failed to do their service and withdrawal. She'll keep on telling you information that already... See more
I recently had the pleasure of dealing with Fol and I can't say enough good things about my experience. From start to finish, their customer service was exceptional. When I needed to file a claim,... See more
Company replied
I had to take my cat to the veterinarian on Thursday afternoon. I was an acute appointment and they did blood tests. I submitted the invoice to Folksam when I came home, had a response on email two ho... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Personal Insurance Company
- Pet Insurance Company
Written by the company
Folksam är ett kundägt företag som erbjuder försäkringar och pensionssparande. Nästan varannan svensk är försäkrad hos Folksam och vi är en av Sveriges största kapitalförvaltare. Vår vision är att våra kunder ska känna sig trygga i en hållbar värld.
Contact info
Bohusgatan 14, 106 60, Stockholm, Sweden
- 0771-950 950
- kundservice@folksam.se
- www.folksam.se
2.8
Average
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have received the help I needed in…
I have received the help I needed in good time
28 June 2023
Unprompted review
Reply from Folksam
Hi Susan,
How good that we were able to help you in a quick and good way, when you needed our help
Have a nice day!
Best regards
Hampus, Folksam
The best insurance company 👌
18 October 2022
Unprompted review
Reply from Folksam
Hi Danny!
Many thanks for your nice rating about us and so nice to see that you seem satisfied with us as a company.
We appreciate you taking the time to rate us!
Have a nice day! 😊
Sincerely
Sara, Folksam
Very satisfy
17 May 2023
Unprompted review
Reply from Folksam
Hi Antou! :)
So happy to hear that you are satisfied with us!
Thank you for taking the time to give us a review! :)
Have a nice summer!
Sincerely
Ulrika, Folksam Customer Service
I am really disappointed about the poor…
I am really disappointed about the poor services where they were processing my case.. The case worker interpersonal skills were recognized but my rights of benefits were not achieved unfer Folksam insurance policy
19 September 2022
Unprompted review
Reply from Folksam
Hi Samuel!
Sorry to hear that you are unhappy with us.
If it concerns a claim case where you believe that something has not been done correctly, you always have the opportunity to appeal our decision.
In that case, you can contact the Claims Department on telephone number 0771-950 950. They are on site Monday-Friday from 07.30 to 17.00.
Sincerely
Ulrika, Folksam Customer Service
Bra service!
14 May 2023
Reply from Folksam
Hej.
Tack så mycket för det fina omdömet. 🌹
Med vänliga hälsningar
Caroline, Folksam
Great support and great insurance i…
Great support and great insurance i recommend it to anyone, i have multiple insurances and services from them and i have always been glad to have them on every case and occasion i used them.
30 November 2022
Reply from Folksam
Hi ssmb212
Thanks for the great review, im glad to see that you are happy with us 😊
Kind regards
Markus, Folksam
Terrible customer service !!!!
21 March 2023
Unprompted review
Reply from Folksam
Hi Sanz,
It was sad to hear you felt that way. We hope that we can help you in the best way in the future and that we will regain your trust in us.
Best regards,
Hampus, Folksam
The customer service is so friendly and…
The customer service is so friendly and they advised me on how to go about my errand.
15 March 2023
Unprompted review
Reply from Folksam
Hej Dorothy,
Glad to hear that you are happy with our customer service.
Have a nice day!
Best regards
Hampus, Folksam
Profesional
I had a professional, fast and nice help by John Zetterberg
He helped me so nicely even when I called him asking questions all the time, he was the nicest until the last moment.
Thank you John, thank you folksam.
6 March 2023
Unprompted review
Reply from Folksam
Hi!
We are happy to read that you have received good help when you have had questions and concerns. You are always welcome if there is something you are thinking about.
Have a nice day!
Sincerely,
Diza Folksam
Reply from Folksam
Hi John!
Many thanks for your nice rating about us and so nice to see that you seem satisfied with us as a company.
We appreciate you taking the time to rate us!
Have a nice day! 😊
Sincerely
Sara, Folksam
I have a car insurance which according…
My car was towed to a workshop because it didn't start. Folksam sent tow truck. So, there was a fault in the car?
I have a car insurance which according to Folksam website claims that I should be able to rent a car. However, when contacted, they failed to help me to rent a car and told me to book myself, but they cannot guarantee that I would be reimbursed. What kind of service is this? They claim 24*7 service, but said cannot help on a Saturday?! The given contact number was also not correct according to the person who received the call..... totally disappointed
Hyrbil
25 % av dygns- och kilometerkostnaden
11 February 2023
Unprompted review
Reply from Folksam
Hi S M Hasibur
To be able to rent a car through the insurance there has to have been damage, that is covered under your insurance policy, through either fire-, theft-, machine- or vehicle damage.
The on call number is 0771 - 45 00 00 and they should be able to help you with this.
Kind regards
Markus, Folksam
Nice
I have used Folksam car insurance for 5 years already. I have had some accidents during this time and there was never any problem with fixing the car. I just paid the deductible and the car was fixed.
2 January 2023
Unprompted review
Bra service.
11 December 2022
Reply from Folksam
Hej Lola,
Tack för ditt fina betyg och fint att höra att du är nöjd med vår service. Tack för att du tog dig tid att ge oss ett omdöme.
Önskar dig en fin dag!
Gott Nytt År!
Med vänlig hälsning,
Malin, Folksam Kundservice
So far so good.
21 December 2022
Reply from Folksam
Hej Monika,
Tack för ditt betyg och vad skönt att höra att allt fungerat bra än så länge. VI hoppas att det fortsätter på det spåret.
Önskar dig en god jul och ett gott nytt år!
Med vänlig hälsning
Hampus, Folksam
Friendly
Friendly, attentive, caring! I’m American, where we are taught in my assurance adjuster days to say 3 words! Don’t cover, sorry!😆refreshing?
31 August 2022
Reply from Folksam
Hi Karl! :)
Nice to hear that you are satisfied with us.
Thank you for taking the time to give us a review! :)
Merry Christmas and a Happy New Year!
Sincerely
Ulrika, Folksam Kundservice
Vänlig person med god kompetens ang…
Vänlig person med god kompetens ang gällande av mitt ärende!
7 December 2022
Reply from Folksam
Hej Ami,
Tack för ditt fina betyg och fint att höra att du är nöjd med vår hantering av ditt ärende. Tack för att du tog dig tid att ge oss ett omdöme.
Önskar dig en fin dag!
Med vänlig hälsning,
Malin, Folksam Kundservice
Very bad experience.
Very bad experience.
After 1.5 years with them, I am calling them to cancel the contract because I found much better price with another company and they tell me I have to pay the full year?? They do not tell you this when you sign the contract. Who the hell put 1 binding year for insurance, it is per month everywhere in the world and you can cancel whenever you want. Shame!
12 December 2022
Unprompted review
Reply from Folksam
Hi
This is common in almost every insurancecompany regarding for example home-,house- and carinsurance that the contract is for one year from each renewal as stated in the insurance letter.
You can find more information regarding this on the link below:
https://www.konsumenternas.se/konsumentstod/guider--checklistor/guider---konsumentstod/valja-och-byta-forsakring/
Kind regards
Markus, Folksam
Worst experience with an insurance…
Worst experience with an insurance company. After many years being their customer without making any claim, they find reasons to avoid paying you and get away with it. Disappointing and disgusting.
16 November 2022
Unprompted review
Reply from Folksam
Hi
If you are not happy with a decision we have made regarding an insurance claim you can find more information on the link below:
https://www.folksam.se/kundservice/flera-satt-att-kontakta-oss/om-du-inte-ar-nojd
Kind Regards
Markus, Folksam
Extremely bad customer service
Extremely bad customer service. They do not read your messages, they do not even attempt to respond adequately. I will definitely change to another insurance company asap.
Worse than bad!
11 November 2022
Unprompted review
Reply from Folksam
Hi Björn F
Im sorry to hear that you have had problems with our customer service.
Please contact us on 0771 - 950 950 or use our chat on Folksam.se and maybe we can help you further there.
Kind Regards
Markus, Folksam
Bra service.
15 August 2022
Reply from Folksam
Hejsan!
Stort tack för ditt toppbetyg! 😀
Med vänlig hälsning
Diza, Folksam Kundservice
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