FlexiSPY Reviews 

201
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Used to work better, it has gone downhill and right after last renewal it stopped sending any data.

Company replied

Rated 2 out of 5 stars

Anyone else notice how all these reviews begin with dumping one previous app for Flexispy. Sounds a little suspect to me. However I used Flexispy 5-6 yrs ago & it did pretty good. Other app reviews... See more

Rated 1 out of 5 stars

You purchased the application based on call recording from both directions All the information comes late, and the registration is only for one direction only Support is bad for more than a week a... See more

Company replied

Rated 1 out of 5 stars

Terrible application and customer service. Do not waste your time and money. We purchased the app to monitor our teenage son. The application had to be installed twice because it did not work the firs... See more

Company replied

Company details

  1. Software Company

Information provided by various external sources

FlexiSPY is the only monitoring software for Mobile, PC and Mac offering Call Interception, Ambient Listening, Phone Call and VoIP Recording as well as all the traditional spy features you would expect.


Contact info

2.0

Poor

TrustScore 2 out of 5

201 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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2.0

All reviews

(201)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Used to work better

Used to work better, it has gone downhill and right after last renewal it stopped sending any data.

17 August 2026
Unprompted review
FlexiSPY logo

Reply from FlexiSPY

There could be several reasons the software stopped sending data, and it may not be a problem with the software itself.

We’re also a little surprised by the 1-star review, as you mentioned that the software previously worked well for you.

Please reply with your ticket number so we can investigate why the data stopped coming through.

We’ll be happy to look into it and share the outcome here once we know what happened.

Rated 1 out of 5 stars

SCAM, Be careful!

SCAM, Be careful!

Do not waste your time and money. The software was never installed on the device. We were unable to even log in to the account. After sending the concerns, no help was provided. The request for a refund of $$436.56 in charges was declined.

27 February 2026
Unprompted review
FlexiSPY logo

Reply from FlexiSPY

Hi. We have sent a message requesting more information so that we can verify these claims but you have never responded so there's no way to know if this is a legitimate review or not

Rated 3 out of 5 stars

FlexiSpy is great when it works

FlexiSpy is great when it works. I haven't been able to access it for the last month and the length that I have gone to try to reach support is comical. Good luck getting anyone to help you when your computer denies access to the portal. THE ABSOLUTE WORST CUSTOMER SERVICE FROM ANY COMPANY. EVER.

Edited to say, the issue was a firewall with my cable company's router. I fixed it on my own. Love the program, but I stand by the fact that their customer service is literally the worst.

23 September 2025
Unprompted review
FlexiSPY logo

Reply from FlexiSPY

Hi, and thank you for the update. We’re glad to hear the issue was resolved and that it turned out to be related to your internet provider’s router rather than FlexiSPY.

Regarding your comments about customer service, if you can share the support ticket number where you felt the service was inadequate, please post it here.

We’ll review the case, identify what could have been handled better, make any necessary improvements, and share the outcome here.

Rated 1 out of 5 stars

NEEDS TO GO BACK TO THE DRAWING BOARD

First, 48 pages with only one 1star review, seriously I submitted a 1star review and it's nowhere to be found. If this product did all it claims to do no doubt 5 star would not be a no question. Since this is not the case let's get it. The first problem I almost hot busted because the folks forgot turn off the phone once the software was installed. The software itself well all the features never worked from day one. Listen Live don't work and Flexispy recommended that I not use it. Call recording does not always work calls that appear in the call list log do not show on the recorded list. You can set up target calls and text to certain numbers most of the time this feature doesn't work. The recorded calls most of the times are just poor quality and if the target uses earbuds you will only hear half of conversation. The location feature captures once every 40 minutes so at best it's a hit and miss. Video and Cam features stopped working at about three weeks in and Support began to point the finger at me stating the changes had been made to the device when they hadn't. I was told I needed to get the device and follow their instructions, News flash if every time something goes wrong then it wouldn't be hard for the target to figure it out. Most of the time I'm in a different country and to get the device is impossible. Connectivity issues the target has cell and home internet witch both work inside the home, but Flexispy just will not work inside the home. The latest mishap is I get a Push Server error, Push Server Error
Device [6e777d0f-5671-****-986f-ed4a30bf0fea] is not online. - Contact support. Now I have had this software since Feb 25 this has never been a problem but now Google play protect is the problem. Why was it not the problem when the software was installed and tested. Support is no help they know I can't get to the phone from looking at the ticket history, so this is the first thing they say to end the support. I will say this in favor if only half of the software worked it would still be great, but it doesn't.

18 February 2025
Unprompted review
FlexiSPY logo

Reply from FlexiSPY

Hi, and thank you for taking the time to share your experience. You’ve raised a number of points, so we’ll try to address them clearly.

1. Reviews on Trustpilot

We have no control over which reviews Trustpilot publishes or removes from our page. In fact, we sometimes have the opposite frustration: reviews remain published from people we cannot verify as customers, even after we request additional information from them.

Your review is currently visible on our Trustpilot page, so there has been no attempt on our side to prevent it from being published.

2. The issues you experienced with FlexiSPY

You’ve raised several different issues relating to features such as Live Listen, call recording, location updates, RemCam/RemVid and device connectivity.

Some of the behavior you describe relates to known technical limitations that we document, such as call-recording limitations when Bluetooth earbuds or certain audio configurations are being used.

That said, based on the number of issues you’ve reported, it also appears that your particular device or installation has not performed as well as we would expect. We absolutely accept that there is room for improvement here.

Normally, in a situation like this, we would offer two options:

Work directly with our testing/development team to investigate the problems one by one and try to get the installation working as reliably as possible. We would also be happy to provide additional free license time in return for your assistance while we investigate the problems.

If you do not want to continue troubleshooting, discuss an appropriate refund for functionality that has not worked as expected.

We are therefore disappointed to receive a 1-star rating without first having the opportunity to reach one of those resolutions, particularly as your review also acknowledges that the software has provided you with useful information and that, if the functionality were working consistently, you would consider it a very good product.

If you are willing to continue working with us, please reply to your existing support ticket and ask for the case to be escalated for further technical investigation. If you would prefer not to continue troubleshooting, please let us know and we can review the appropriate refund options instead.

Rated 5 out of 5 stars

I had issues setting up my account

I had issues setting up my account. I'm not computer savvy and so I got frustrated and asked for a refund. Customer service was really friendly with me and provided the refund without a headache. I highly recommend them!

25 March 2025
Unprompted review
FlexiSPY logo

Reply from FlexiSPY

Glad you had a good experience!

Rated 5 out of 5 stars

Long Time FlexiSPY Extreme Customer

I have been a FlexiSPY Extreme customer for more than 10 years. I have been a happy and satisfied customer from the beginning. This product has allowed trust to be built back into my marriage, which would have been dissolved had I not had this software application in place. FlexiSPY continues to update and improve their features, which I am happy about, however, the only downside is that I have had to uninstall and reinstall the software application multiple times over the years to fix a few bugs, or to have the newest features work on the target phone. It's not difficult to install the software on your own, as their instructions with photos are very thorough. Each time I upgraded my phones (three times in the last 10 years), the newer phones were always compatable and the software worked even better on the newer phone model.

The call recording and ambient recording features have had a few quirks over the years, however, their team of support engineers have always been able to help guide me to fix the issues I have experienced. They keep improving the application and adding useful features, so I will continue to remain a loyal customer for as long as they have this application available. My favorite features are Keylogs, Call recording, Voip recording, Message logs, IM logs, Location history, Ambient recording, and that you can set up Alerts for specific phone numbers so they stand out and are easy to track.
Over the years they added some fun features that I don't particularly use often, but they work well, and I can see how they might be fun or useful such as the spoof SMS or Live Listening features.
Overall, I am a happy customer and will continue to keep my subscriptions active. I don't feel I need to try other programs that are not as robust with their features (I have compared other applications in the past) since FlexiSPY has everything I need and more.

8 August 2024
Unprompted review
FlexiSPY logo

Reply from FlexiSPY

Thank you so much for sharing your experience and for being a loyal FlexiSPY Extreme customer for over 10 years! We’re incredibly grateful to have earned your trust and to hear how FlexiSPY has positively impacted your life. It’s wonderful to know that key features like call recording, ambient recording, keylogs, and message logs have been valuable tools for you.

We also appreciate your feedback regarding the need to reinstall the software at times, and we’re continuously working on improving the experience with each update. Your mention of our support team’s guidance is encouraging, and we’re glad they’ve been able to assist you in resolving any issues. We strive to make FlexiSPY compatible with the latest devices and are delighted that you've found it to work even better on newer phone models.

We’ll continue working hard to bring you the most comprehensive monitoring features available and are thrilled to have you as a dedicated customer. Thank you for your continued support and for choosing FlexiSPY!

Rated 1 out of 5 stars

Terrible application and customer…

Terrible application and customer service. Do not waste your time and money. We purchased the app to monitor our teenage son. The application had to be installed twice because it did not work the first time. Features randomly work. Our son saw a message on the screen "Start recording or casting with sync services". Quick Google revealed the flexispy application. He was very upset. I will request my money back.

10 July 2024
Unprompted review
FlexiSPY logo

Reply from FlexiSPY

Hi! We have requested information from you in order to investigate your report however we have received no reply.

With the limited information available to us we can say the following:

The message you saw on the screen is related to the App Screenshot feature. If you had used our free installation service (included with PREMIUM and EXTREME), this indicator would have been suppressed. Alternatively, you could have disabled the feature from your dashboard and the indicator would have disappeared.

Regarding the application needing to be installed twice, we would need your customer details in order to check our installation history to see what happened in this case.

Finally, if the software didn’t work for you, we would have simply issued a refund.

Given this, we think the 1-star review is unfair and urge you to update it or provide the information we requested.

Regards,
FlexiSPY

Rated 5 out of 5 stars

This app does what it says

This app does what it says, it's been reliable, I've had it for over a year. I can schedule times to record ambient surroundings to listen to later, as many as I want. I can see all keylogs, web sites visited, track location, texts, all phone numbers called and received, all phone calls are recorded, I can see apps downloaded even after they're uninstalled, emails, photos and videos taken on the target phone (even if they've been deleted from the phone). I can use the remote camera or remote video using either front of back camera on the target phone. I can see the contacts in their phone, web activity. on and on. This is well worth every single penny.

5 November 2023
Unprompted review
Rated 5 out of 5 stars

FLEXISPY returned my $2500 USD on pre-installed iPhone FLEXISPY

Spent over $2500 USD on having a pre-assembled iPHONE 12PRO shipped to UK. Very fast/quick delivery. But as soon as SIM card inserted the target phone stuck on error message "UNABLE TO CHECK FOR SOFTWARE UPDATE"

Quick response from SUPPORT who stated "we have disabled software updating`'. They have left the iPhone permanently stuck back on IOS14. When everyone with iPhones are now running on IOS16.

So basically target phone was not able to work in the UK. Stuck on error page trying to update software as soon as SIM card inserted.

Now I have asked for refund; the rapid response/service has gone quiet. Shocked.

Lost $2500 USD and still waiting to hear back...

I am sure this product is great - it reads great.

But for me - I have now aiting & undeure whats happens next....

UPDATE : MAR17 - FLEXISPY have now provided a RETURNS ticket and DHL for sending mobile back. This is welcome - and in being fair in my review - I will update on matters.

UPDATE : MAR24 - FLEXISPY have indeed returned funds to the tune of $2400 USD. I was indeed thinking I had lost these funds forever. I want to thank FLEXISPY for their honesty & integrety and I have updated their score on TRUST PILOT from 1 star to 5 stars of this date.

Sometimes a product thats amazing doesn't work for the end user. Often through no-ones fault. The fact they have reimbursed me the whole funds means I will be back to try them for certain in the future.

DIRECT to the owner and the compamny FLEXISPY - Thank you for the money back as per your guarantee.

A happy UK user.

15 March 2023
Unprompted review
Rated 2 out of 5 stars

All these sound the same

Anyone else notice how all these reviews begin with dumping one previous app for Flexispy. Sounds a little suspect to me. However I used Flexispy 5-6 yrs ago & it did pretty good. Other app reviews are horrible so I will give Flexispy another shot & hope they have kept up w/ technology. Will update my review after I use for a couple weeks.

9 August 2022
Unprompted review
Rated 5 out of 5 stars

I switched to flexispy from mobilespy…

I switched to flexispy from mobilespy because the site was useless, I payed for everything and got onto the dashboard for five minutes only to be told that the mobile had been disconnected and I could not use anything on the dashboard, waste of time and money

17 November 2021
Unprompted review
Rated 5 out of 5 stars

I switched to FlexiSPY from Other TheWiSpy

I switched to FlexiSPY from TheWiSpy. Although I liked the things that TheWiSpy promised, it turned out that around half of them did not work on a Samsung S21. I went back and forth with their customer service and had to reinstall the program 7 times. When it STILL did not work, I gave up and asked for a refund. It never worked right from day 1. I will see if they live up to the promise of a refund.

17 November 2021
Unprompted review
Rated 5 out of 5 stars

I switched to FlexiSPY from Other DDI Utilities.

I ORDERED DDI UTILITIES FOR ANDROID $69.99
+ LIFETIME SOFTWARE UPDATES. $29.99
+ LIVE 24 HR 1 ON 1 PHONE SUPPORT. $29.99
+ EXTENDED DOWNLOAD WARRANTY. $29.99
TOTAL $159.96

I ORDERED DDI UTILITIES FOR ANDROID $69.99
(I RECEIVED THE IPHONE VERSION). SCAM

THE $29.99 DOLLAR UPGRADE TO LIVE 24 HOUR 1 ON 1 PHONE SUPPORT IS 100% PERCENT A SCAM. CALL 888-831-5824 AND FIND OUT.

THE $29.99 UPGRADE FOR LIFETIME SOFTWARE UPDATES IS 100% PERCENT A SCAM. THE LAST SOFTWARE UPDATE IS FROM 2017.

16 November 2021
Unprompted review
Rated 5 out of 5 stars

I switched to FlexSPY from Umopix…

I switched to FlexSPY from Umopix because I could not get any of the features that were promised to work. Hours of live chat help only brought me to a standstill with the excuse " our server is overloaded. Please try again next week..". Ummm no! Now I'm fighting for a refund. So far FlexSPY definitely feels like the better choice.

15 November 2021
Unprompted review
Rated 5 out of 5 stars

I switched to FlexiSPY from Ikeymonitor…

I switched to FlexiSPY from Ikeymonitor and couldn't be happier with that decision. Ikeymonitor talked a good game, but didn't follow through with their promise. After installing ikeymonitor seven times it still would not function properly. It was completely worthless. Thank God for FlexiSPY.

11 November 2021
Unprompted review
Rated 5 out of 5 stars

Former ClevGaurd Customer to New FlexiSpy Customer

I was a ClevGaurd customer for nearly a year and the software never lived up to what it had promised After nearly a year of half working software and no customer support I found FlexiSpy.

What a difference. FlexiSpy works. It actually does what it says it will do. Better yet my expectations were so low after using ClevGaurd that FlexiSpy actually over delivered in what I was expecting. It is a great change from getting 1/2 of why you expected to getting more than you expected.

I highly recommend FlexiSpy if you want functional software to monitor a remote device.

4 November 2021
Unprompted review
Rated 5 out of 5 stars

Pleased

After spending nearly 150$ on a competitor, which also was not at all clearly detailed that I would be charged that much, in less than 1 month I'm more stressed and distraught than before. I've spent countless hours installing, deleting, reinstalling, following tedious step by step lengthy tutorials for it to work a few days and be visible again. The target device was always able to find and disable the software within a few days, despite the claims this would not happen. My following the guides exactly over and over. I feel I have wasted a ton of money and hours for a less than product. Flexispy is trading the money i spent and giving me a chance for a better product

3 November 2021
Unprompted review
Rated 5 out of 5 stars

Good or bad

At first mspy was decent. When I renewed I had all kinds of problems. No updates on messages, no phone updates for over a month. Couldn't see location and almost every day I couldn't log in. I spoke with mspy tech support and all they did was say sorry. No compensation for lost time.

1 November 2021
Unprompted review

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