mSpy Reviews 

This is SCAM!
They cannot deliver what they promise !

Extra at request of mSpy:
Starting with a Trial subscription I was talked into an Utimate 6 months subscription by agent Peter. He promised me that then mSpy could deliver a wide range of services. In total I have paid: 28,63 + 28,63 + 79,82 + 236,41 + 79,82 =453,31. That’s more than for a year subscription!
I might even have 2?accounts, but nowhere the promised services.
I’ll be glad to provide screenshots of the conversations.

excellent agent,supportive and kind person,he help me a lot to decide in favor of mspy with his knowledge and detailed answer on every my question.5 of 5 for Joshua

Mspy have one of the best support team in the world “John smith”🔥🔥is always active to give solutions to all issues kudos👍 to him my issue have been resolved today and am glad about that.

They were very polite and made sure I understood

Very fast, expert helpdesk; they corrected a mistake i made. Super !

A very good expérience with Johnny Smith Who helped me a lot and solved my problems. Thank you

Title: mSpy — I paid for this service, but it is not working as advertised and I cannot get proper support

I am posting this because I have already tried to resolve this directly with mSpy and I am getting nowhere.

I paid for an mSpy subscription because I relied on the features and functionality that were advertised when I purchased the service. Unfortunately, the service I am receiving is not functioning as I expected, and I am paying for a subscription that I cannot properly use.

I have experienced multiple issues with the service, including information/features not appearing correctly, missing or incomplete data, and notifications/information that should be available through the service not being accessible as expected.

I have provided screenshots showing the problems I am experiencing. These are not simply questions about how to use the app — I have followed the available instructions and troubleshooting steps, yet the problems remain.

The most frustrating part is the lack of customer support.

I have attempted to contact mSpy through the available support channels, including email and chat. I have either received no response or have not received a useful resolution to the actual problems I am experiencing.

I have paid for a service and I believe I am entitled to either receive the service I paid for or receive my money back if mSpy cannot provide it.

I am therefore asking mSpy to publicly acknowledge this complaint and provide a genuine resolution:

OPTION 1 — FIX THE SERVICE:
Investigate my account and the technical issues I have documented, explain exactly what is causing the problems, and make the service function as advertised.

OR

OPTION 2 — REFUND:
If mSpy cannot provide the service I paid for, issue me a full refund.

I am happy to provide my account/order information privately to mSpy so they can investigate this properly. I am not going to post private account information publicly.

What I do not think is acceptable is continuing to charge a customer for a service that is not functioning properly while the customer is unable to obtain meaningful assistance from support.

I have kept screenshots of the problems and my attempts to contact mSpy, so I have documentation of what has occurred.

mSpy: I am asking you to please respond to this complaint and actually resolve it. I paid for your service — I should not have to repeatedly chase your company simply to receive the service I paid for.

I would prefer to resolve this directly and amicably. Please either fix the service so it works as advertised or provide a full refund.

Simple dashboard. All data in one place. Peace of mind for working parents.

Few delays in notifications but nothing major. Features cover most needs.

I would not recommend if you are trying to track an iphone. It is overly complicated. Also, their dashboard and purchasing system is misleading. My first attempt of payment was "declined". When I attempted a second time, it went through only to find out they charged me twice. The help desk refused a refund but offered a second year subscription. Since I have no choice, I have a second year subscription on an iPhone that won't allow tracking by myspy. This has been my experience. Good luck.

Had small issue with ios version at start but fixed support it in one day. Now everything runs smooth. App does what promised.

My kids phone shows all activity. I feel more in control. Fast updates when wifi on.

UPDATE – September 3, 2026

mSpy has now confirmed to me in writing:

“Telegram monitoring is not available for iOS devices.”

Despite this confirmation, the Billing Department has again refused my $83.99 refund and simply referred me back to their Refund Policy.

This is exactly one of the key features for which I purchased mSpy. I followed their instructions, contacted Technical Support and cooperated fully — the feature is simply not available on iOS.

I am still waiting for mSpy to resolve this fairly and issue the refund.

**Advertised iPhone features unavailable — refund refused**

I paid **$83.99 for mSpy** specifically for advertised iPhone features such as **Telegram monitoring, GPS/location tracking and microphone/ambient recording**.

After purchasing, I discovered that the functionality was not what I expected from the advertising. For example, for location tracking I was directed to use **Apple Family Sharing**, which is already available for free from Apple.

I requested a refund promptly. Instead, mSpy repeatedly offered to freeze or extend my subscription.

I then asked them to simply confirm whether Telegram monitoring, GPS without Apple Family Sharing, and ambient recording are actually available on my iPhone. **They did not answer these questions.** Instead, I received repeated emails referring to their Refund Policy — even stating: **“This message was generated using AI.”**

My case is **Ticket #10443276**.

I will update this review if a human representative from mSpy addresses these questions and resolves my refund request.

I can see deleted mesages sometimes. GPS very precise. Makes parenting less stressful.

Everything good except sometimes screenshots miss . But overall very helpful for checking socials and calls.

this app helped me keep an eye on my teen son. location tracking works well and I see his messages. support answered my questions fast. worth it.

I am very satisfied with the service provided by mSpy. The support team was fast, attentive, and professional, and they helped me resolve my questions clearly and effectively.

I would, however, suggest a couple of improvements. It would be very helpful if received conversations could be displayed in a more organized way, making them easier to review and navigate. I would also appreciate an option to edit or adjust the date and time displayed for conversations, when necessary.

Overall, I am very satisfied with the service and appreciate the excellent customer support and follow-up throughout the process.

Browser history and youtube searches visible. Helps understand interests better.

This isn’t just poor customer service — it feels like a deliberate bait-and-switch. Advertise one price, bury the real total in fine print or a misleading checkout flow, then stonewall anyone who notices. I’ve asked repeatedly for a refund of the difference and have been met with copy-paste responses and no real resolution.

If you’re considering mSpy, be extremely careful at checkout — take a screenshot of the advertised price before you click “buy,” because it may not be what you’re actually charged. I would not recommend this company to anyone based on how they’ve handled a completely legitimate billing dispute.

Avoid unless you enjoy fighting for your own money back.

Very quick and on point with every question I had to ask.