mSpy Reviews 

​mSpy officially approved my refund for Ticket #10267053 and #10415881, but they sent the funds back to a permanently closed Saudi card (ending in 2810). The payment bounced back to them. I have provided my active National Bank of Egypt (NBE) details and bank statement PDF multiple times, but the Billing team is ignoring my emails and failing to process the manual wire transfer. I need immediate intervention from management to process my transfer.

UPDATE (Aug 23):
Despite mSpy’s automated response above, the Billing Department has NOT contacted me or processed my manual wire transfer. My Saudi card is PERMANENTLY CLOSED, and the bounced funds are back in your account. Stop delaying and process the refund to my National Bank of Egypt (NBE) account immediately. This 1-star review will remain active until official transfer swift/receipt is provided.

UPDATE Aug 24
Updating response to mSpy:
You have NOT resolved the issue. Your automated billing system keeps sending automated template replies claiming the refund was processed to a permanently closed card (Saudi account).

As officially registered under eConsumer.gov Complaint #205888417 and Ticket #10460662, the payment bounced back to your merchant account under ARN: 74348565224002898225705.

I will NOT update or remove this review until a manual wire transfer receipt to my active National Bank of Egypt (NBE) account is provided. Stop template replies and have a senior supervisor resolve this immediately.

UPDATE – Aug 26, 2026:
The matter has now been formally escalated to the Cyprus Consumer Protection Service (CCPS).
I have submitted a formal complaint regarding the continued retention of my approved refund and provided the relevant evidence, including the refund tickets, ARN #74348565224002898225705, proof that mSpy was informed that the Saudi account was permanently closed before the refund was processed, and eConsumer.gov Complaint #205888417.
I have requested that the transaction be traced using the ARN, that the current status and location of the funds be confirmed, and that mSpy return the approved refund to my active National Bank of Egypt (NBE) account.
The issue remains unresolved as of August 26, 2026. I will update this review once the funds are actually received and official transfer confirmation is provided.

UPDATE – Sep 4, 2026:
mSpy has now confirmed in writing that the refund funds have NOT reached me and that “the funds are no longer held by us.” They state that the further handling of the funds is taking place within the banking/payment system.
I have therefore requested that mSpy either:
Reissue my approved USD 89.98 refund through an alternative payment method, or
Provide the identity and contact details of the acquiring bank/payment processor that handled the refund.
The matter has also been raised with the Central Bank of Cyprus. Their Financial Conduct Division has requested identification of the regulated financial entity involved in the transaction so they can determine whether the matter falls within their supervisory remit.
The refund remains unresolved.
I will update this review again when the refund is actually received or when mSpy provides verifiable information identifying the financial institution handling the funds

Johnny Smith was quick to respond and was able to answer all of my questions. He was kind and helpful. He even gave extra advice to help me with mspy app. Thanks

I was treated by Johnny Smith today and I have to make sure everyone knows he deserves 5 stars he was very understanding and patient with all my questions I appreciate his assistance.

installed on my kids android phone without big problems. GPS is accurate. social media logs sometimes delay a bit but overall reliable. support was patient.

I contacted support regarding an issue with Call Recording and other features.
Agent Johnny Smith was very helpful, patient and professional. He checked everything carefully and gave clear step-by-step instructions.
Even though the chat was busy, he stayed with me and solved the problem.
Highly recommend his support!

No fancy stuff just solid tracking. Battery drain is low. I check reports from work easily…. Good choice for busy parents.

Scam, don’t even bother looking mspy up…the mspy couldn’t connect to the target iPhone 14, the verification code was not accepted every time I entered it despite me doing so quick”within 10seconds), I tried to get the code manually from the target phone as suggested by the customer service team but again it was never accepted. Customer service agent are just like robots, no real help no real interaction and now I had to settle to a ticket that I have to wait for 1 week for a developer to check what’s wrong, and guess what they won’t even bother to get back to me with a solution, Rodney said I have to chase them back to get an update, what a joke!…trust me save yourself the hassle and run…forgot to say that the 2 agents I interacted with (Johnny and Rodney were not helpful at all, and Rodney just left the chat leaving my question unanswered…terrible experience

This was an amazing experience would recommend it to anyone thanks

Was skeptical at first but after trial it proved useful. Saw who my daughter talks to and where goes she. Thanks mspy team.

Monitoring multiple devices easy . Reports organized well. No lag most times. Recommended for parents.

Installed without root.All features active. Data updates regularly. Very happy with purchase.

Used for 6 months . Location history saved once when kid got lost. Thankful

Kit was very professional, kind, and she knows her stuff. I have been working on this 2 days and she helped in 5 minutes. Your team could benefit from 4 or 5 more Kit Nords.

This company is an absolute scam. I followed every step to get the phone connected, which it was with all controls turned on, and only about 1/4 of the “monitoring” was coming through, including no texts or chat apps. I REPEATEDLY went through their chat assistance, opened numerous tickets, and tried to figure out what the issue was. Their “help” bot kept telling me to do the same thing. When I asked for a refund they refused and said I violated their policy by refusing to go through their “chat” assistance. I asked for a human to contact me. Nope. I asked for literally any other help option to get it to work. Nope. A complete and total scam.

Even my tech dumb friend set it up. Tracks location and aps well. Support team nice people.

Johnny smith was so helpful and kind. I loved having him as support. Thank you for helping me

Terrible customer service. Charged me when I was told I could have two devices included. Now they will not reimburse me. Cant get anyone on the phone, set up is impossible and doesn't monitor the phones or texts. They promise all this, but can't deliver. DO NOT RECOMMEND WASTE OF MONEY!

As single parent this app gives me confidence. I monitor snapchat and tiktok activity.Kids are safer now.

No scam here. Tracked my sons movements accurately for weeks. Good value.

Product doesn't work well at all despite following all the directions and often needs to be removed and redownload on the target drive. At one point I had to remove and redownload it on target device and afterwards noticed a charge for data export that I did not consent to or need as I was nowhere near full even before removing and redownload. I contacted support for a refund and they claim that I one click consented to unlimited storage. I did not and I actually said no. Why would I one click consent to something I don't need. I was maybe 40 percent full and with the removal and redownload I was back to 0. They should not even have one click consent that in itself is a scam with all their pop ups. They offered to extend my unlimited storage to 2 months which I wouldn't need. I've been using it since February and have only had to reset my data once or twice and there is no need for unlimited.