Fleurop AG Reviews 

My original order unfortunately did not go as planned. The flowers were not delivered as arranged, and the communication around the delivery was initially very disappointing.

However, I have to say that Fleurop’s customer service, and particularly their complaints team, dealt with the situation exceptionally well. They acknowledged that the error was on their side, took responsibility, reimbursed me, and even offered an additional €10 voucher as an apology.

The flowers have now arrived and my mother was absolutely delighted with them — although, understandably, after four days they were not quite as fresh as they would have been if they had been delivered on time.

What really matters to me is that Fleurop took responsibility and resolved the problem fairly and professionally.

So, despite the initial problems, I would definitely use Fleurop again and would be happy to recommend them based on how well they handled my complaint.

In the end, a very positive outcome! 🌷😊

In my case, worse than a scam. Took the money, confirmed the order and then cancelled it in an important moment due to lack of coverage (but too late for me to be able to rectify the situation and find another supplier). Better rely on some of the other popular websites who tell you in advance whether they have coverage.

Top service

I placed an order at 12h30, and the flowers were delivered at 13h15 the same day. Just incredible !
The bouquet was exactly like on the picture, with fresh flowers. The ordering experience was fast and easy, and I have been informed real time on the status of my order. I truly recommend and congratulate them for being so fast

I placed an order and requested cancellation by email only 7 minutes later. There was no cancellation option available in my account, so I contacted customer support immediately.

Fleurop refused my request, claiming that the order had already been handed over to DHL and therefore could no longer be cancelled.

However, the DHL tracking information only showed the first shipment events the following day. I asked Fleurop to provide the exact time the shipment was actually handed over to DHL, but they did not provide this information.

I found the customer service unhelpful and received mostly standard replies instead of a clear explanation. The matter is now being reviewed through Klarna.

I hope Fleurop improves its cancellation process and provides customers with transparent information about the actual shipping timeline.

Did not deliver flowers. Paid and never received. Should have been left at doorstep as a birthday surprise they literally rang once and when no one was home took it back asking for more cash and pressuring customers. Birthday surprise ruined. Never again.

Ordered flowers for a birthday. Received a confirmation email and payment was processed swiftly. On the confirmed day of delivery, I waited for the delivery confirmation email which never arrived. After I heard that no flowers had been delivered, I requested a refund via the contact form and Fleurop replied quickly confirming the refund incl. the comment that “delivery of flowers for the region is currently not possible” - but why did they offer and commit to a delivery (incl taking the payment) if there is no delivery possible?
Yes the refund was confirmed quickly but I missed a birthday which is a real shame because it was too late to look for alternatives then. As you need to trust a confirmed order will be processed, I will not take the risk again with this company.

Received flowers was not the same I have ordered. I picked beautiful white roses bouquet and the one received was not even close.

I had a very disappointing experience with Fleurop and would not use this service again.

First, I later realized that their prices are significantly higher compared to other flower delivery services. I accepted the price because this delivery was very important to me and I expected reliable service.

I provided the exact delivery date, recipient name, and mobile number because the flowers were meant to arrive on a very special day — the day my cousin returned home from chemotherapy. Unfortunately, at the end of the day I received an email saying that delivery had failed because nobody was home.

The frustrating part is that they apparently did not even try calling the recipient, despite having the phone number. On top of that, I was then charged an additional 9 Euros for a second delivery attempt.

What made the situation even worse was the lack of customer support. I could not easily reach anyone to discuss the issue or make a complaint. I also discovered that the order was handled through an external partner rather than directly by Fleurop, which was not what I expected.

In the end, the flowers arrived 3 days late, completely missing the important occasion they were intended for.

I understand that delivery issues can happen, but poor communication, extra charges, and the inability to reach support made this a very frustrating experience.

Absolutely disappointing service from Fleurop.

I ordered flowers on May 9th for Mother’s Day with guaranteed next-day delivery. The flowers were never delivered. Instead, I was told that nobody was home and that the neighbors were also unavailable. This is simply false my mother was home the entire day on Mother’s Day.

I was then forced to pay again for another delivery attempt. That second delivery was never made either. After that, I was informed that the flowers had been left at the door, which is also completely untrue. Nothing was delivered.

What makes this even more disappointing is that this was a Mother’s Day gift with emotional value, ordered well in advance specifically to avoid issues like this. Instead of receiving support or a proper solution, I only received contradictory excuses and extremely poor customer service.

I feel completely let down as a customer and I am still waiting for a full refund. This level of service is unacceptable, and based on my experience, I cannot recommend Fleurop at all.

Super easy ordering, great collection of add-ons with good pricing. Fast delivery. Recommended!

Fast and easy. Userfrendly interface

I’m extremely disappointed with this service. The bouquet that was delivered bears no resemblance to the one shown in the shop. I chose a beautiful spring arrangement, but what arrived looked like a random assortment of mismatched flowers and leaves.

The quality is noticeably lower than advertised, and the arrangement itself is poorly done—flowers are cut at uneven lengths, making it look messy rather than like a proper bouquet.

Instead of bringing joy as a gift, this bouquet was honestly embarrassing to give. I expected something thoughtful and well-arranged, but received something that feels careless and far below standard.

I would not order from this service again.

Did not deliver flowers and did not give a refund

Wow!!. Ordering is very easy. Thank you so much!!

On February 14th, my boyfriend placed an order (F025216501/80430574). Shortly afterward, he received an email confirming that the delivery would arrive the same day, before 8:00 p.m., in the Frankfurt city center area.
However, the flowers and the card never arrived.
At 8:47 p.m., he received an email stating that the delivery was not possible and asking whether he wished to schedule a second attempt. He chose this option and paid an additional €7.95. After making this payment, he did not receive any further communication with a new expected delivery date.
In total, he spent €73.39 and received nothing in return.
This experience unfortunately ruined our Valentine’s Day. I was home the entire day on the 14th, 15th, and 16th of February, and at no point did anyone ring the bell or call my phone number for instructions or clarification on how to proceed.
We kindly ask that you look into our case, especially considering that many other customers appear to have faced similar issues. We have already reached out to customer service, but we have not received any response. Since the service was not provided, we believe we should be entitled to a full refund.

UPDATE: The delivery arrived four days late, in poor condition, and without the chocolates that were part of the order. The card included was not as described—it was simply a piece of paper with a printed message taped onto it. Fortunately, we were able to reach customer support, who agreed to issue a full refund for the order.

The worst service ever; I ordered flowers for a surprise and they did not delivered the item; they left the flowers in a postfiliale (I mean, flowers!!!!) and in the email they wrote I could have picked them up the day after (no sense anymore). Then I wrote to customer service and they wanted to fix the situation with a 10% voucher on a following purchase…

Guys do not order stuff from this company!!!!!!

Flower delivery was 4 days late. Will never order from them again.

Flowers and delivery were good
But the price?!? A complete ripoff