Flowers were not delivered on the date ordered for, rather two days later, when the recipient was not home. They were then left by the courier elsewhere, so the recipient never received them. Upon... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a bouquet for my daughter’s college graduation, Since we were not able to be there with her. The charged on my credit card was made immediately. The flowers were supposed to get there y... See more
Company replied
I have ordered a bouquet for a friend who lives in Munich. I entered wrong address, so DHL returned it to Blumenshop. I emailed the shop asking to re-send it (I offered to pay for new delivery). That... See more
Company replied
I'm shocked to see either 5 stars or 1 star here! To be honest I give it 5 stars because their service was simply great! The flowers arrived on time, came in a box, well protected, fresh and very b... See more
Company details
- Flower Market
- also in
- Florist
Written by the company
Blumen verschicken - ✅Blumenversand Deutschland! ✅Frische Blumen online kaufen. ✅Kostenlose Grußkarte zu bestellen.
Contact info
Germany
- blumenshop.de
2.3
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flowers were not delivered on the date…
Flowers were not delivered on the date ordered for, rather two days later, when the recipient was not home. They were then left by the courier elsewhere, so the recipient never received them.
Upon enquiring about my order, I was instructed to forward the delivery emails to the recipient so that they could go and pick up their flowers from another location which would probably have been dead by then, totally defeating the purpose of surprising someone on their birthday. Very very dissapointed.
31 October 2026
Unprompted review
Reply from blumenshop.de
Dear Ruben,
Thank you for your feedback. 💐
We're sorry to hear that you were disappointed with the delivery, especially as the flowers were intended as a birthday surprise.
Please note that you selected our DHL Standard shipping service, which does not guarantee delivery on the requested date. This is clearly stated during the ordering process.
According to the tracking information, the recipient was not at home when the delivery was attempted, so the parcel was made available for collection at a nearby pickup location. Unfortunately, the recipient only collected the flowers two days later.
Very Bad
Very Bad. The Bouquet that arrives different than advertised to small not Fresh the leafs are already brown on some bouquets.
8 October 2026
Unprompted review
Reply from blumenshop.de
Thank you for sharing your feedback. 💐
We're very sorry that the bouquet did not meet your expectations. We understand how disappointing it must be to receive flowers that appear smaller than advertised and already show signs of wilting or brown leaves.
While slight variations in appearance are natural with fresh flowers, the overall quality and freshness should always meet our standards.
We would appreciate the opportunity to look into this further. Please contact our customer service team with your order number and a photo of the complete bouquet within our 7-day freshness guarantee so we can review your concerns and find a suitable solution.
Great flowers.
Great flowers.
Delivered on express service in a day of order.
Prompt email reply of queries and excellent service
6 October 2026
Unprompted review
Reply from blumenshop.de
Thank you so much for your wonderful feedback! 💐
We’re delighted that you loved the flowers and that our express delivery and customer service met your expectations. It’s especially lovely to hear that our team was able to help you so quickly.
We truly appreciate your kind words!
I ordered a bouquet for my daughter’s…
I ordered a bouquet for my daughter’s college graduation, Since we were not able to be there with her.
The charged on my credit card was made immediately.
The flowers were supposed to get there yesterday, until now… nothing!
We trusted this company for a very important love detail, they just keept the money and did not care!
Update: Blumenshop is answering on oct 9th indicating the flowers were delivered… according to the Delivery company to a neighbor… which is not true!!
23 September 2026
Unprompted review
Reply from blumenshop.de
Thank you for your feedback. 💐
We understand how important this delivery was, especially as the flowers were meant to celebrate your daughter’s graduation when you couldn’t be there in person.
However, we would like to clarify that, according to the tracking information provided by our shipping partner, the bouquet was successfully delivered on the requested delivery date.
Very poor service
I ordered some flowers to be delivered on a specific Friday and was informed by the end of the day that delivery had failed due the company’s issue, it was to be delivered the following day. The delivery was attempted but flowers were not left at property as nobody could receive them at the door, so they were taken to a local depot and could not be collected until the Monday morning. That was 3 days later. The flowers did not have any water the whole time and needless to say we’re only fit for the bin. Customer service offered me a £10 voucher towards my next purchase. No thanks. Why should I waste another penny? Bad experience, lesson learned.
4 September 2026
Unprompted review
Reply from blumenshop.de
Thank you for sharing your experience. 💐
We’re sorry that the delivery process became so frustrating and that the flowers were no longer usable by the time they were collected.
After the first delivery attempt failed, a further attempt was made the following day. As nobody was available to receive the parcel, it was taken to a local collection point in line with the carrier’s delivery process. Unfortunately, the flowers then remained there until Monday, which significantly extended the time in transit.
Your complaint was reviewed by our customer service and a £10 voucher was offered as a solution. We understand that this did not feel sufficient given the circumstances and regret that the overall experience left you so disappointed.
Excellent
Excellent choice of flowers and plants, top quality. Very efficient service and fast delivery. They delivered exactly the same gorgeous orchid I ordered. Super recommended, thank you!
27 August 2026
Unprompted review
Reply from blumenshop.de
Thank you so much for your wonderful feedback! 💐
It’s fantastic to hear that the orchid arrived exactly as expected and that both the quality and delivery impressed you. Your recommendation means a lot to us, Silvia — thank you for choosing Blumenshop!
I ordered flowers for a birthday
I ordered flowers for a birthday, delivery for Saturday, DHL delivered Monday.
The flowers are all dead. Customer service offer 10 Euro for a order of 50.
I will never ever order there again.
Wasting money.
17 August 2026
Unprompted review
Reply from blumenshop.de
Thank you for your feedback. 💐 We’re very sorry that the flowers arrived after the birthday and were no longer in the condition you expected. We understand how disappointing this is, especially for a special occasion.
Please note that standard shipping was selected for this order, which does not guarantee delivery on the requested date. Your complaint was reviewed by our customer service, and a €10 compensation was offered based on the individual case. We regret that this solution did not meet your expectations.
Delayed delivery 3rd time
I've ordered from this shop three times and not a single time we're the flowers delivered on time. I was hopeful as I ordered 3 weeks in advance this time and for the day prior to the actual birthday. And still 3 days delay. I don't understand how this is possible. I will never use this shop again.
16 August 2026
Unprompted review
Reply from blumenshop.de
Thank you for your feedback. 💐 We’re sorry that you have experienced repeated delays with your deliveries and completely understand how frustrating this is, especially when the flowers are intended for a birthday.
Please note that with standard shipping, delivery on the requested date cannot be guaranteed, regardless of how far in advance the order is placed. For important, time-sensitive occasions, we therefore recommend our express shipping option, where a delivery attempt on the selected date is guaranteed. We regret that the repeated delays have left you so disappointed with your experience.
Thank you for the great experience
Thank you for the great experience! ❤The delivery was just on time and the Birthday girl was amazingly surprised and happy!
5 August 2026
Unprompted review
Reply from blumenshop.de
Thank you so much for your wonderful 5-star review! 💐
We're delighted that the delivery arrived right on time and that the birthday surprise was such a success. Knowing that the birthday girl was so happy makes us especially pleased. Thank you for choosing us to be part of this special moment! 🌷
Dreadful service
Dreadful service, flowers were for a birthay for a relative in Germany, arrived several days late and in very poor condition.
Would not recomend, avoid this company.
4 July 2026
Unprompted review
Reply from blumenshop.de
Thank you for your feedback, Karen. 💐
We’re very sorry that the birthday flowers arrived several days late and in poor condition. Standard shipping cannot guarantee delivery on the requested date. For important occasions, we recommend our premium shipping service via DPD Express.
We replied to your message from July 3 and immediately refunded the full purchase price. Depending on your bank or payment provider, it may take a few days for the refund to appear in your account.
I received the flowers completely…
I received the flowers completely damaged and unusable. They arrived in very poor condition and clearly did not match what was promised.
I contacted customer service immediately, provided photos as evidence, and expected either a replacement or a full refund. Instead, they refused to refund me without any valid explanation and only offered a partial solution that does not reflect the condition of the product I received.
Very disappointing customer service. Based on my experience, I cannot recommend this company.
20 June 2026
Unprompted review
Reply from blumenshop.de
Thank you for your feedback. 💐
We’re sorry that the flowers arrived in poor condition. We reviewed the photos you submitted and offered an appropriate solution based on the extent of the damage. Please note that the type and scope of any remedy are determined by us after assessing the individual case.
We regret that the proposed solution did not meet your expectations.
I paid for a gift to be delivered on a…
I paid for a gift to be delivered on a specific date. It was sent to a pick up location and the recipient was not notified. They refused to refund the shipping costs.
23 June 2026
Unprompted review
Reply from blumenshop.de
Dear Ian,
Thank you for your review.
We are sorry to hear that you were not satisfied with the delivery process.
Please note that the shipment was handed over to our shipping partner and processed according to their delivery procedure. If a parcel cannot be delivered directly, it may be redirected to a pickup location by the shipping partner.
We understand that this is disappointing, especially for a gift delivery. However, the shipping costs cover the processing and transport of the parcel, which has taken place. For this reason, a refund of the shipping costs is unfortunately not possible.
Ordered white roses
Ordered white roses, they were supposed to arrive on a Friday they arrived Tuesday 5 days late!
5 June 2026
Unprompted review
Reply from blumenshop.de
Dear Maria,
Thank you for your review.
We are sorry to hear that your order did not arrive on the requested delivery date and that you are not satisfied with the delivery.
We would be happy to review your case again. Please contact us via our contact form and include your order number so that we can assign and check your request properly.
Once we have received your message, we will review your case again.
Terrible service - late delivery
I ordered birthday flowers that arrived two days late, when I sent an email to complain I was told it was DHL's fault and they don't guarantee delivery and this after charging me extra for weekend delivery. No apology or compensation - I will never use this company again. AVOID!
6 June 2026
Unprompted review
Reply from blumenshop.de
Thank you for your review.
We are sorry to hear that you were not satisfied with the delivery of your order.
Please note that with standard shipping, delivery on the requested delivery date cannot be guaranteed. This information is displayed during the ordering process and is also stated in the order confirmation.
We would be happy to review your case again. Please contact us via our contact form and include your order number so that we can clearly assign and check your request.
I ordered the flowers for my sister's…
I ordered the flowers for my sister's birthday in advance!! with your service!!
And I've got the message that my order will arrive .... the next day after the date!!
Thank you very much! Actually not! This is unacceptable - I can't believe this is happening! Folks - you know what to do!
For reference - my order #BL24496390
Please do not say this is not our fault, this is the transporting company - NO! I ordered from your company - not from DHL!
11 June 2026
Unprompted review
Reply from blumenshop.de
Thank you for your review.
We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We can well understand your disappointment about this. Please note that delivery on the desired delivery day is not guaranteed with the shipping method you have selected, i.e. standard shipping. We explicitly point this out when you select the shipping method.
flowers that were not fresh
I am very disappointed with this company's service.
I ordered a bouquet of flowers for my sister's birthday, but the flowers wilted just two days after delivery. This was especially disappointing because the company states on its website that the bouquet's freshness is guaranteed for up to 7 days after delivery.
I contacted customer support expecting the issue to be resolved, but my claim was rejected. I was told, first, that I should have reported on the very first day that the flowers were not fresh. Second, I was told that the bouquet had been delivered to a "storage location," and therefore the company could not guarantee its freshness.
This explanation makes no sense, as my sister personally received the bouquet on the scheduled delivery date. It remains unclear what "storage location" they are referring to.
As a result, I received neither a refund nor a replacement bouquet, and the issue was left unresolved.
Unfortunately, my experience with this company was extremely disappointing. I cannot recommend them.
30 May 2026
Unprompted review
Reply from blumenshop.de
Hello,
Thank you for your review.
We are sorry to hear that you were not satisfied with the quality of the flowers and with the handling of your complaint.
We would be happy to review your case again. Please contact us via our contact form and include your order number so that we can clearly assign your request and check the details of your order and complaint.
Once we have received your message, we will review your case again.
Wouldn't recommend
Our team will freshly arrange your flowers and ensure a safe, on-time delivery. - well this didn't happen. Came 2 days after the date. It was an anniversary gift. And the card didn't print out what I put on it. Wouldn't recommend
1 June 2026
Unprompted review
Beautiful Bouquet VERY happy !
As i wasn't at home when the flowers were delivered they left them at the Post Office..I Must say i was frightend to open the box !BUT they were still fresh and lovely ..I will now use this company for sending flowers
15 May 2026
Unprompted review
So basically their shipping partner is…
So basically their shipping partner is DHL. Which doesn’t deliver flowers to the door, but rather often leaves them at a pick up point. If you don’t want your loved once to walk to a pick up point get their flowers do not use this service. Awful service. Awful.
28 April 2026
Unprompted review
It’s seems I am not the only person to…
It’s seems I am not the only person to have trouble with this company
I ordered beautiful orchids for me nieces Birthday
I was chasing the company for delivery. They said delivered I gave all the proof they required and I never heard from them
I spent over €40 I think this is bad behaviour. Don’t order from them they don’t even deserve one star!!!
13 February 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.