FC-Moto.de Reviews 

Delayed more than 13 days. Don't trust them on the delivery dates. charging "express shipping" just to disapoint you.

I have been shopping at this site before and have been happy with delivery as well as the product in the past. That made me return to the shop.

When finishing the payment I was offered a gift for shopping a this FC-moto.de

All of a sudden I found myself being a member of this sovendus.com without asking for it.
How to stop that there was some very strange links.
So why this FC-MOTO.DE has made such an offer where it seems to be a catch and a way to lure me in something looking very strange and unsecure.

I suggest that anyone else trading with FC-moto.DE to be very careful.

As of now I will most certain try never to think I get a discount offer free of charge. I am not sure if I will trade again with fc-moto.de

How I get out of sovendus.com I do not know. For now they stay on my spam list and I will contact the goverment office looking into this very strange way of running a business.
And by the way I doubt that all the positive reviews of sovendus.com are true.

Absolutely shocking coustomer service. You only get Automated reply emails from them.
I have bought expensive moterbike gloves from them and less than 10 hours riding and there falling apart. Only had them 8 weeks in total and they where 180£ you would think they would stand by the products they sell. I will not be ordering from hear again as this is now the 3rd thing iv orderd with problems

Ordered some spareparts for delivery between August 10 to 13. Did not receive anything or hear anything about My order. Wrote an e-mail on August 18. Got an autoreply that it was still expected to be delivered between August 10 to 13.. on August 24. i wrote again and Got another answer that they know the delivery exceeded. The parts Are still available on the website but I still dont Get any information about when I Can expect to Get My parts.

FC-Moto took €300 of my money and estimated delivery by 15-17 August on order #FC-151781. It is now September 3, and they have completely failed to deliver. Tracking shows zero movement since August 14 at Frankfurt Airport.

They issue fake, dishonest delivery estimates at checkout to lure international buyers, only to abandon your shipment in bulk mail backlogs with zero accountability.

While customer support rep Alma was polite and tried her best, and this failure isn't her fault, FC-Moto as a company is operating a broken, unreliable shipping system. I am left with no gear, no package, and no resolution. Save yourself the stress and buy from a retailer that actually respects its customers.

BOT support is useless.
Mail worked for a while, untill blocked.
Tel call solved the problem - professional and kind.

What a mistake I made ordering from this company. Sizing was all wrong.. extra fees the whole way and they make it basically impossible to return. Never again!

I have been trying to contact FC-Moto since 28 August regarding a very simple return question.
I already registered a return for one item. Afterwards, I realised that I also need to return another item from the same order.
All I need is a simple answer: can FC-Moto add the second item to the existing return, or can I include both items in the same parcel and list both on the return form?
I have contacted FC-Moto by email since 28 August but have received no useful response. On 31 August I also tried the chatbot, which repeatedly sent me through the standard automated return flow. I eventually managed to create a support ticket requesting help from a person, but I still have no answer.
It should not be this difficult to get clarification about such a simple return issue. I don't want to send the parcel until FC-Moto confirms that both items will be processed correctly.

FC-Moto, please contact me and clarify how I should return these two items together.

Very disappointing customer service.

I purchased a return label from FC-Moto approximately 10 days ago. Their website states that the label will be sent by email within a few days, but I still have not received it.

I have products waiting to be returned, so without the label I cannot even complete the return process. I have contacted FC-Moto repeatedly by email, practically every day, but have received no response whatsoever.

The issue is not the approximately €10 cost of the label. The problem is that FC-Moto has taken payment for the return service, failed to provide it, and then completely ignored repeated attempts to contact customer service.

A simple return should not be this difficult. Extremely poor communication and a very frustrating customer experience.

Good price and Quality. There was a problem with the delivery but they handled it fast and good. Will order again

Ordered my items and was advised of a delivery window and thst I would receive an email confirming dispatch. Near to the later given delivery date, id received no dispatch email so emailed FC Moto. Received a reply to state delivery would be on the later date of my delivery window. Well, that didn’t happen and so I emailed again. This email was ignored. A week after the item should have been delivered my email was still unanswered and I hadn’t received any further communication. So, I emailed again asking for confirmation that the items would be dispatched within 24 hours OR that my order be cancelled and a refund made. This email has also been unanswered. So, I sent a further email cancelling the order. This email, too, has been completely ignored. Now, I have received a dispatch email!!! I have contacted the company advising FC Moto that I cancelled the order before the items were dispatched and, because they ignored this, and proceeded to dispatch the order that is their responsibility. Incredibly? This was quickly replied to! I have been advised that they will refund my order less any fees/charges for repatriation of the items! I have replied disputing this as the order was cancelled before the items were dispatched, in fact several days before I received their “dispatch email”. The matter is now with my credit card issuer. I have never experienced such poor customer service from any company. I will never order from this company again and I will ensure I will tell all my fellow bikers about my experience. I’m not certain whether it’s a complete scam or they just don’t care at all for their customers. Either way, they don’t deserve to be in business. They certainly don’t hold any of the values that us biking community share. Disgusting.

Tech7 moto boots, good boots just a bad experience with fc-moto. Hit with £130 import tax i was unaware of. UPS demanding payments, I tried to cancel and boots still showed up on my door step a week later.

It took 3 weeks to ship my helmet. Then I couldn't track it. Once I was notified that it had arrived to a pick-up point, it had been there for 2 weeks. So, totally it took 5 weeks to actually recieve it.
Obviously I bought the helmet elsewhere since I couldn't wait that long, so when I tried to figure out how to proceed with the return, it's all very confusing reading about it on their website, but I finally figured out what to do (i think?), it looks like the return from Sweden costs around €24, but I paid the money, but still haven't seen any shipping label!?
So, 5+ weeks down the line I'm still stying to finish this mess.
Hard to get hold of costumer service aswell.
How hard and complicated can one make a simple thing as buying something online??
I strongly recommend to look for similar products elsewhere, plenty of online retailers selling the same thing but way easier.

I placed order 11119404, and it arrived in the wrong size, even though I had taken measurements exactly as shown on the site. I tried to return it—impossible! I went round in circles on the website with no luck. I purchased a return label (FC-176223) that cost nearly three times the original shipping fee, yet it still hasn't been sent to me so I can process the return. (I paid for the return, but they still haven't sent the document with the label.) The goal is clearly to prevent customers from making returns. Terrible after-sales service—or rather, non-existent. Do NOT buy here!

Update: After complaining here, the return label was finally sent. It wasn't in the spam or trash folders. It hadn't been sent yet!It works better to file a complaint here than to send emails to the company and contact customer support.

FC MOTO
Holy smokes fast delivery. They had exactly what I wanted, great section. Falco Aviators are here shipped to Alberta, Canada in 6 days, awesome.
Thanks so much.
Douglas

I am extremely disappointed with FC-Moto’s customer service.

I ordered and paid for a return shipping label three days ago, but I still have not received it. I have contacted FC-Moto several times and was told that the return label had already been processed and was available. However, no label has actually been sent to me.

I have checked my inbox and spam folder multiple times. Instead of resolving such a simple issue and sending the label again, I keep receiving generic responses while nothing changes.

It is unacceptable to charge a customer for a return label and then fail to provide it. I am now unable to return my order because of a problem entirely on FC-Moto’s side.

Very poor communication and customer service. Based on this experience, I cannot recommend FC-Moto.

zeer slechte service betreffende retour van artikelen. weigeren te antwoorden op mails, telkens standaard replies. men kan ze telefonisch niet bereiken want ´te druk´. retourlabel voor 9 euro moeten aankopen en label nooit ontvangen. Gewoon schandalig./Very poor service regarding item returns. They refuse to reply to emails, always sending standard replies. They cannot be reached by phone because they are 'too busy'. Had to purchase a return label for 9 euros and never received it. Simply scandalous.

Ordered 2 items from FC-Moto. At checkout, I was offered different shipping methods, so I paid an extra €18 for UPS shipping because the website clearly showed that the order would be delivered on Wednesday.

I’m writing this on Thursday evening, and the order still hasn’t even been dispatched in time for delivery this week. The delay is not caused by UPS, but FC-Moto simply took far too long to ship the order.

So what exactly was the point of paying extra for faster shipping if FC-Moto does not dispatch the order quickly enough for the promised delivery date to be met?

It is not clear that you will be hit with quite a nasty import duty. Stay smart, stay away from fcmoto. Order everything locally.

Great communication, fast delivery, items as described, 100 days return. And last, but very important, great prices.