While turnaround times can be slow, service desk deserves 5 stars. 2/4 marble slabs were broken in transport, we only found out once we unpacked a few weeks after arrival. According to policies we had... See more
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We bought a dresser on 20 March. The estimated delivery time was 6–8 weeks, but as of today (7 July) we still haven't received any updates. The website still only shows that the order was placed, with... See more
Company replied
Bought a sofa at the stock sale, was a real bargain, sofa was a bit dirty but nothing too bad and really comfortable. Would recommend Furnified for great staff and beautifully designed furniture at a... See more
Company replied
Ordered a dining table and bathroom furniture in January. The bathroom items were delayed (pushing my renovation back a month). When they finally arrived, I was informed my fully-paid, reserved table... See more
Company replied
Company details
Written by the company
Op zoek naar uniek en betaalbaar design? Furnified is een Belgische online meubelwinkel, met showrooms in Antwerpen, Knokke, Gent en Naarden (Amsterdam). Wij streven ernaar dat jij kan pronken met unieke meubels, wat Furnified mogelijk maakt door een combinatie van trendy designs, exclusieve producten en vakmanschap. Keer op keer willen wij jou verrassen met onze ontwerpen. Onze designers volgen de trends op de voet en creëren vervolgens samen met de collega’s in onze ateliers een unieke collectie.
Contact info
Solvynsstraat 39A, 2018, Antwerpen, Belgium
- 03 275 03 29
- info@furnified.com
- www.furnified.com
3.6
Average
700 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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The quality of the chair is top-notch
I ordered one chair and I had to wait for a long time. This was also my first ever order. But now I can say it was worth the wait. The quality of the chair is top-notch, and the same goes for the customer service!
23 July 2026
Unprompted review
Reply from Furnified
Hi Burak, thanks for your lovely review! 😊
It is great to hear that the chair was ultimately completely worth the wait and that you are satisfied with both the quality and our customer service.
We understand that the longer waiting time for a first order is naturally not ideal, and we greatly appreciate your patience.
Enjoy your new chair!
Team - Furnified
sold my reserved table to someone else
Ordered a dining table and bathroom furniture in January. The bathroom items were delayed (pushing my renovation back a month). When they finally arrived, I was informed my fully-paid, reserved table had been given to someone else without my consent. Now I’m forced to wait over a month for another one. Extremely disappointed by this lack of service and communication. Still waiting on a resolution.
9 July 2026
Unprompted review
Reply from Furnified
Hi Anniek, thank you for taking the time to share your experience with us.
We sincerely apologize that your order did not go as you had expected. We understand that the delay regarding your bathroom furniture, resulting in a postponement of your renovation, was already very annoying. We understand that it is a major disappointment that you were subsequently informed that the dining table reserved for you was no longer available.
We offer our sincere apologies for this. Naturally, this is not the service we aim to provide.
We understand that the extra waiting is very frustrating and we are doing everything we can to receive and deliver your new table as soon as possible. We will, of course, keep you informed about this as soon as we have a concrete update.
Once again, our apologies for the inconvenience caused and thank you for your patience. We hope to be able to restore your trust.
Team - Furnified
Extremely long delivery wait
We bought a dresser on 20 March. The estimated delivery time was 6–8 weeks, but as of today (7 July) we still haven't received any updates. The website still only shows that the order was placed, with no further information. We are very disappointed by the lack of communication and updates. Emails have gone unanswered, and we still have no idea when our order will arrive.
20 March 2026
Unprompted review
Reply from Furnified
Hi Pedro, thank you for your feedback.
We sincerely apologize that you are disappointed with the communication regarding your order.
You can always check the most recent status of your order via your account on our website. Additionally, we state the expected delivery times for all our products. When unexpected delays occur with our supplier, we naturally understand that this is very annoying.
We saw that you sent an email on Tuesday and that it was answered immediately. Unfortunately, we cannot find a previous email, so I do not know which emails remain unanswered.
Our apologies for the inconvenience caused. We hope that your order can be delivered soon by now and thank you for your patience.
Team - Furnified
Reply from Furnified
Hi Terence, thank you so much for your kind review!
We're delighted to hear that you had a great experience with our service. Your support means a lot to us, and we're thrilled to know you'd choose Furnified again.
Enjoy your purchase! 😊
Team - Furnified
Bought a sofa at the stock sale
Bought a sofa at the stock sale, was a real bargain, sofa was a bit dirty but nothing too bad and really comfortable. Would recommend Furnified for great staff and beautifully designed furniture at a (also for non-stock sale items) price point that is still doable. Will be a repeat customer for sure!
30 May 2026
Unprompted review
Reply from Furnified
Hi Mitch, thank you for your lovely review!
It is so nice to hear that you are so satisfied with your new sofa and that you were able to score a great deal during our sale.
Thank you also for your kind words about our team and our collection. It gives us great pleasure to read that you recommend us and that you appreciate the value for money of our furniture.
Team - Furnified
Reply from Furnified
Hi, thank you for your review! 😊
We're very happy to hear that you had a positive experience with our customer service.
Team Furnified
Great customer service, shipping times can be long
While turnaround times can be slow, service desk deserves 5 stars. 2/4 marble slabs were broken in transport, we only found out once we unpacked a few weeks after arrival. According to policies we had no right to claim compensation, however, service desk was kind enough to arrange 2 new slabs at no additional cost.
2 June 2026
Unprompted review
Reply from Furnified
Hi Joost, thank you for this lovely review and for sharing your experience. We are sorry that two of the marble slabs arrived damaged, but we are pleased that we were able to find a solution together.
Customer satisfaction is our top priority, and we always try to be proactive when unexpected situations arise. It is great to hear that you had such a positive experience with our customer service.
We hope you enjoy your purchase!
Team - Furnified
Great customer service
Great customer service, helpful and quick! Also great furniture, love the style.
11 May 2026
Unprompted review
Reply from Furnified
Hi, thank you so much for your kind words! 😊
We’re delighted to hear that you had a great experience with our customer service and that you love the style of our furniture.
Team - Furnified
Really Happy
The team of Furnified with really reactive, efficient and nice! My request was treated really quickly and the item delivered at my home 2 working days after sending my first email! Much appreciated!
12 May 2026
Unprompted review
Reply from Furnified
Hi François, thank you so much for your kind words!
We’re very happy to hear that you had such a positive experience with our team and service. Providing quick and efficient support is very important to us, so it’s great to know your request and delivery went smoothly.
Enjoy your item! 😊
Team - Furnified
Reply from Furnified
Hi Lucia, thank you for your review!
Great to hear that you're happy with the chairs 😊
We hope you enjoy them for a long time!
Team - Furnified
Reply from Furnified
Hi Ilia, thank you for your lovely review!
It is nice to hear that you are satisfied with both our products and our service.
Team - Furnified
Great customer service
We bought a beautiful dining table and chair. Great customer service, very responsive through mail communication. Smooth of the pick-up of the furniture as well.
20 April 2026
Unprompted review
Reply from Furnified
Hi Karen, bedankt voor je fijne review!
Wat leuk om te horen dat je zo tevreden bent met jullie eettafel en stoelen. Fijn dat ook de klantenservice en het ophalen vlot zijn verlopen.
We wensen jullie heel veel plezier met jullie aankoop!
Team - Furnified
Product is perfect and costumer service is excellent
Product is perfect. Contact was perfect and fast reaction to any questions.
I am very happy.
27 March 2026
Unprompted review
Reply from Furnified
Hi Vincent, thank you very much for your kind words!
We are very happy to hear that you are satisfied with both the product and our service. It is nice to hear that you find our service fast and helpful.
Enjoy your purchase! 😊
Team - Furnified
Great experience!
24 March 2026
Unprompted review
Reply from Furnified
Hi Lennert, bedankt voor deze fijne review! :)
Team - Furnified
Margot gave us a very great service!
8 March 2026
Unprompted review
Reply from Furnified
Hi Joanna,
Thanks for your lovely review! 😊
So glad to hear you received such great service from Margot. We'll definitely pass on your compliments to her!
Team Furnified
Margot gave very good service
8 March 2026
Unprompted review
Reply from Furnified
Hi Otto,
It's great to hear that Margaux was able to help you! We'll definitely pass it on to her!
Team Furnified
Great and beautiful store in Antwerpen…
Great and beautiful store in Antwerpen ! Good quality Price quality furniture ! I highly recommend to come to see that Furnified store !
28 February 2026
Unprompted review
Reply from Furnified
Hi Hugo,
It's fantastic to hear that you're so satisfied with our store in Antwerp and with the quality and price of our furniture.
Thank you for recommending us!
Team - Furnified
I received excellent customer service…
I received excellent customer service from Furnified. I bought a dining table there, and it looks great in my new home. Highly recommended for its value for money!
2 February 2026
Unprompted review
Reply from Furnified
Hi Anouck,
How wonderful to read! Thank you for this lovely review!
We're thrilled that you're so satisfied with our customer service and that the dining table looks so good in your new home.
Thank you for your trust and your recommendation. We hope you enjoy your new interior!
Team Furnified
I ordered a dining table with chairs…
I ordered a dining table with chairs and I’m really happy with how it turned out. The delivery went smoothly and everything was well packed.
17 February 2026
Unprompted review
Reply from Furnified
Thank you for your lovely review, Jeffrey! 😊
We're thrilled that you're happy with your dining table and chairs, and that the delivery went smoothly. We take great care in ensuring proper packaging, so we're glad you felt the same way.
We wish you many enjoyable moments at your new table!
Team Furnified
Very happy with my new coffee table
Very happy with my new coffee table, thank you for the great service!
18 February 2026
Unprompted review
Reply from Furnified
Hi Manou,
Thank you so much for your kind words! 🤍
We’re delighted to hear that you’re very happy with your new coffee table and that you had a great experience with our service. That truly means a lot to us.
Wishing you lots of cozy moments around your new table!
Team Furnified
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