edel-optics.co.uk Reviews 

Sent my glasses, then forgot about them ..still not got my glasses ..and no refuned ..they have left my glasses in a delivery warehouse for over a month, they say they spoke to edel optics ( email, and called) ..to ask them for permission to redeliver....they got nothing, they told nothing I could do ..only edel optics..have emailed them., tried calling them ..Nothing!! ..Just took the £144 ..and washed there hands ..no glasses , no refurn ..NOTHING !!!

Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legitimacy if ever I sold them on.

Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock, and so I placed an order with them whilst cancelling it with my original supplier. I paid for the £10 express delivery and the order was sent from Germany to my house in UK within less than 24 hours. Sunglasses arrived safely. The cost of the Sunglasses was also significantly cheaper than most UK companies. Overall very happy with the service provided. Thank you Edel-Optics.

Ordered on Monday delivered to the UK on Friday, persol 3019s, excellent price and excellent service
On the website shown as ready for dispatch within 4 hours, this was met.

Would give no stars, but this site does not allow it. Ordered Tom Ford glasses from Edel Optics, delivery very poor, but then that could be laid blame to their delivery company, however, glasses arrived damaged, buckled. I sent an image with description / complaint, and was told to return them. I was then told glasses had been rectified and would be returned, They arrived today...in the same damaged state, so no one had actually repaired the frames at all, I still await a response to my follow up email.....Bad Service.

Really disappointed with my experience with Edel-Optics.

I ordered my sunglasses on 11th August through their .co.uk website. I was originally told they would arrive on the 14th August, then this was rescheduled to the 17th, and they still haven’t arrived. Even worse, UPS doesn’t even appear to have received the parcel yet.

What I find misleading is that it was not made clear enough when ordering that the product would actually be shipping from Germany. Had I known this, I would never have ordered from Edel-Optics. I could have spent around £10 more with an actual UK-based company and would have happily done so.

When a company gives you a delivery date, especially when that date influences your decision to purchase, you expect them to honour it or at least provide accurate information about where the parcel is.

I needed these sunglasses within the timeframe Edel-Optics gave me, which is why this is particularly frustrating.

My mistake was not reading the Trustpilot reviews before ordering, because looking through them now, delayed deliveries and similar complaints appear to be a recurring issue.

A .co.uk website combined with delivery estimates like these gave me a completely different impression of how my order would be fulfilled.

Still no sunglasses, still no parcel with UPS, and two delivery dates later.

Very disappointing experience.

Ordered a Polo Ralph Lauren PH2212 (colour 5303) on 25 July 2026 and paid £61.56 in full by card. Order E-GB26-5040586.

The order confirmation that arrived the same day contained no delivery date and no information about availability — just a line saying I'd soon be holding my new glasses.

Two days later, on 27 July, an email gave a delivery date of 14 August. That was the first date I'd been given for anything.

On 9 August, a further email apologised for failing to deliver "as intended on 8 August" — a date that had never been communicated to me — blamed their supplier, and offered no revised date at all, only an assurance they'd be in touch at some point.

I wrote asking them either to dispatch the item or refund. They cancelled the order outright, before 14 August had even arrived. So after nearly three weeks I had no glasses, and the same frame in the same colourway costs around £74 elsewhere against the £61.56 I'd paid them.

I asked them to cover the difference and the expedited postage — roughly £18, arising entirely from their failure to supply. The first response came from an automated chatbot at 1am, which engaged with none of it. A human then refused outright, giving no reasons beyond the fact that the original price had been refunded.

For completeness, since I've seen this raised in replies to other reviews: every exchange in my case was in writing. I asked for written responses, I received written responses, and the final refusal was in writing too. There was no failure to reach me.

To be fair to them, the refund itself was prompt and complete. But a refund is not compensation. It is the return of money taken for goods that never arrived, and it leaves me three weeks behind and out of pocket on the replacement.

What I'd want another buyer to know is less about the delay than the handling of it. Two delivery dates, neither honoured, one of which I only learned about when they apologised for missing it. No firm commitment at any point. Cancellation rather than any attempt to source the item. And a flat refusal, unexplained, to stand behind the customer when their own supply chain failed.

If you're in no hurry, you may be fine here. If you need frames by a particular date, I'd buy elsewhere.

I'll update this review if their position changes.

Update:
I was contacted by Edel and they offered me a different frame at a discounted rate (unprompted), which I accepted. It was evident that they clearly wanted to resolve the issue.

Despite this, there was confusion with the shipping speed and issue with delivery, but overall their efforts to reach out and find a resolution is commendable. I have upgraded the review to three stars as a result.

Considerably cheaper than all other online retailers, and delivered from Germany to the UK within 36 hours of purchase. Glasses came very well packaged, in a sturdy, padded box.

Will most definitely buy from this retailer again.

Over a month and no delivery! Lovely

Ordered on 15th July a Ralph Lauren pair. Received an order confirmation email saying I'd receive a dispatch email shortly. 27th July still nothing (!), so I had to call them. First operator didn't speak English. Second operator (Eric or Eryc) told me that the problem was that the glasses were not in stock and when I tried to speak, he quite abruptly told me off for interrupting him and that I could speak when he finished. Might be the language barrier, or that I'm used to better and more polite customer service in the UK. Not happy for not receiving any updates in the meanwhile, the fact that I had to chase them and the way I was spoken to for sure. Not great customer service on many aspects so cancelled my order as I was told that will probably have my glasses in 2 or 3 weeks! Not going back to Edel-optics again and will order from a reliable supplier even if I have to pay a bit extra.

Best price and delivered within a week. Can't ask for much more! Highly recommend and will be back!

Three weeks for the ‘optics team’ to review my order and realise it couldn't be fulfilled, and needed refunding. The only updates I received were because I chased them myself.

No need for an apology or response—this review is for potential new customers, not me.

Do better.

Brilliant!! I needed a frame that was discontinued and found it on Edel Optics. Ordered Tuesday afternoon and was delivered 48 hours later. Very happy

Truly terrible customer service.
Never on the product listing did it say it was out of stock. Never was I told (until I chased) that it was on back order. Multiple email replies always promised the same thing, "it has been ordered from the manufacturer" but then.... radio-silence, no updates, just vague promises when pressed for an update. 2 months after the order I gave up, and asked for a refund, which to their credit was processed quickly.

Terrible communication! I ordered a pair of sunglasses on the 30th March, with the estimated delivery date of the 18th April. The week before I received an email to say there was a delay as the product had not been received from the manufacturer, on the 16th April I emailed customer services for more information on when I could expect my order, I was told on 28th April that I could expect my delivery in 1 - 2 weeks. 1 - 2 weeks came and went with no further updates or delivery and I have been chasing ever since for an update - nothing, no one answers the phone either and you can't even wait on hold!

I ordered these glasses 2 months in advance for my holiday next week and now it looks like I won't have them in time. I've ordered from Edel Optics before and had no issues so this is very disappointing, I find it very disrespectful that there has been no concern shown towards the money that has already been taken from me, with nothing being received in return and no communication on when it will be.

I received my order as expected on 4th April but sent glasses back due to not liking the style on me, I've had an acknowledged email saying my returned glasses have been received but over a month later still no refund..ive filled in contact forms and contacted on social media, this is simply not good enough, I would like a response and a refund please..

I sent an email three times asking for assistance with some faulty frames. I used the Contact Us email address on their website. Zero response (and yes I did check in Spam and give them 2 weeks in which to reply). If you have a problem, then you are on your own. Customer service at its laziest.

Fantastic company. Wide range of designer glasses. Good customer service and easy returns.

Fantastic service, great product and quick delivery. Will definitely use again.