Eason Reviews 

I got a book for my grandchild about Rugby, as he plays it, however when the book came it wasn’t suitable as it was for some one much younger, I was told to go into the nearest Easons with details etc and they will change it for you. I live in the Portlaoise area. No Easons here. Months later I was in cork visiting, I took the book with and it was no problem changing it 😊, I was a bit surprised they did. The staff were excellent and couldn’t be more helpful. The shop is Easons in Mahon’s Cork .

Beware of fake discounts!! Recently, I bought a pack of Faber-Castell (50 felt tip pens) with 25% discount (there was the sticker on it), but they didn't apply it. I didn't notice that immediately. I went back the day after, but the lady at the Information desk was very aggressive when I told her about the discount. Also, she told me that somebody else already used the pens. So, not only they do not apply discounts, but they sell stuff already used by others. I will never buy from them again.

I found Eason's on line book ordering to be a very good service. I received emails throughout the time I was waiting for my book to arrive letting me know where it was etc. However I have deducted a star because the amount of packing that came on a simple book was a disgrace. The box contained the book and a very large amount of packing which meant that the book would not fit into my mailbox. As a result I had to walk 2 miles to the nearest post office sorting office to collect it and two miles back. Otherwise it would have cost me 20 Euros for taxies which was more than the cost of the book. All this extra packing was completely unnecessary and very much in line with the additional packing that Amazon regularly sends. I contacted Eason's head office and complained but so far nothing has been done to reduce the size of packing. As a result I buy all my books in Kennys of Galway as they are always very tightly and securely packed with less than half of the cardboard that Easons use. I am trying to save the planet for the children but all this wasted packing is destroying the environment.
Since posting this review Easons have taken on what I said and sent my last order with very little cardboard wrapping so it was able to go into my mail box. I have therefore restored my 5 star review.

I would NOT recommend ordering online from Eason .com . No orders again , no correspondence . No tracking . A JOKESHOP rather than a bookshop . I had forgotten how bad they are , as I had the same experience 2 years ago when I last place an order with Eason . Such a shame

Was in Tralee branch and found 2 of the staff members behind the counter both abrupt and very unhelpful.I needed to rewrite my lotto slip as it was rejected by the machine. I was told to fill in new slip away from the 2 counters, even though no one was waiting to be served. When I requested a biro I was informed they didn't have any, bear in mind this is Easons a stationery shop. Overall my experience with these staff members was very disappointing and I won't be in any hurry to make a return visit.

Went to Manager in store to ask for a book,Surviving hell by Nick Dunn just said no he was so unhelpful yet its on your web site

Outstanding service today from two young members of staff at Easons Nassau St.

Liam was incredibly helpful, kind and knowledgeable about Man United books which I was not. 😅 Liam went above and beyond to find the perfect gift for my 10 year old nephew. These types of customer/employee experiences are difficult at the best of times but especially at the very busy Christmas period. Liam excelled above and beyond at the job. Thank you for such warm and thorough service. What a credit to the company.

As I paid for the items I met a lovely staff member called Emma at the till. They took the time to be warm and friendly when sometimes so many others are not. Another enormous asset to the Eason’s company.

As someone who used to work in Eason’s O’Connell St myself in the 90’s (yes I’m getting old) as a part-time employee while I was at University studying, I know how hard this job can be. Thank you to both of these staff members for the warm and attentive service. What a wonderful experience.

Happy Christmas to you both! 😊🎄🎅🏼

So I was in Easons Tralee. I picked up a box of game cards priced 3.99. I got to til got charged 5.99. I queried this and the lady behind the counter says she can't change price as it scanned at 5.99. I said well it was tagged 3.99 I'm not paying 5.99. She offered me a refund. A second lady calls the manager on the phone. The manager says just give her a refund its just a tag error! I was livid! Before you say it's just €2 difference; yes it is just €2 but why should I pay more than the displayed price? I'm not letting this go!

Fantastic store
Huge Selection but really really short staffed. Impossible to find a staff member to ask a question
I also needed to return an online item
Having joined a long queue I was advised to go to the lower floor
I went down there but there was no staff there. All tills were closed
I went back upstairs and joined the long q again and got transaction done
Not enough staff and those on duty under severe pressure. Very unfair on them
What a pity

I have always been a customer of the Clonmel branch of “Easons”. I have always found their staff very helpful and they have always gone above and beyond to help me. When my son was shortlisted for the An Post book awards I became the “annoying mammy” requesting that they kept copies of his book ‘Hotel Lux”. Alison, the manager of the branch had the patience of a saint!
She listened to all my requests and patiently listened and encouraged me. Well done Alison. I know why I keep going back to her branch, she has a motivated her staff to be as enthusiastic and helpful as she is as she manages this branch. Thank you.

I ordered a book late yesterday afternoon and it arrived in my door today, less than 24 hours later, with free postage too! Fantastic service and I wish you continued success in your business.

Pleasure to deal with , Purchased a couple of books online and it was delivered next day. Always a pleasure to deal with it the Clonmel store aswell.

I spent over EUR 100 in Easons Dundrum today and was asked at the check-out if I wanted to pay 10 cent for a paper bag, which I politely declined despite the inconvenience, and will just as politely take my future custom and Christmas shopping elsewhere where it may be appreciated. Environmental consciousness or camouflaged greed? Decide for yourself.

Excellent staff in the crescent shopping centre . Very friendly and helpful .

I ordered a book at 4.45pm on a Thursday and somehow it was on my doorstep at 7.30 am Friday morning! Someone in easons packing dept is very very efficient, an post obviously very efficient too! Book was cheaper than elsewhere also.

Always a very good service, prompt delivery, easy-to-use website. Today I accidentally ordered two items of a book and called Easons. I got straight through to a person who fixed the order and refunded me immediately. Such a nice, personal service. I like the loyalty card scheme as well.

It’s an absolute best option for buying books, stationery, toys like lego etc with a free delivery ! and next day everything arrived ! Super ..! will be back !

employee at stephens green, blonde hair early 20s. absolutely no help i asked if he could check the stock for an item because it wasn’t on the floor and he rolled his eyes and said “it’s whatever is on the floor” and i said can you check your stock wasn’t helpful at all and seemed like he didn’t want to be there. as i walked out his stared at me ripping the recipt out of the till and scrunching it in his hand. i also work in retail so understand but not a smile or not one bit accommodating. don’t ever write complaints but i am shocked to see this behaviour.

I order all my books and childs book from easons and never have a problem the delivery is fast.

Ordered a selection of books. Delivery was quick with An Post. Really well packaged. I appreciated that, thank you very much. Great job!