Cortilia Reviews 

3,553
TrustScore 4 out of 5

4.1

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Company details

  1. Online Food Ordering Service
  2. e-Commerce Service
  3. Food Products Supplier
  4. Fresh Food Market
  5. Italian Grocery Store
  6. Produce Market

About Cortilia

Written by the company

Cortilia è un innovativo e-commerce che consente di ricevere in tutta Italia una spesa piena di gusto, convenienza e sostenibilità.

Siamo una società benefit certificata B Corp per il nostro impegno in termini di sostenibilità ambientale e sociale.

Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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4.1

All reviews

(3,553)

323 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic!

As an aging person who never liked shopping and now finds it a bit of a physical challenge, and prefers organic and seasonal items, Cortila is a great help to me. Prices on some items is a bit higher than elsewhere, but selection of goods is more than enough and they are adding more all the time. But the price difference is small and of no importance when you get a delivey service that tells you they will be here at 10:13 and they are! / Come persona anziana che non ha mai amato fare la spesa e ora la trova un po' impegnativa dal punto di vista fisico, e che preferisce prodotti biologici e di stagione, Cortila mi è di grande aiuto. I prezzi di alcuni articoli sono un po' più alti che altrove, ma la selezione di prodotti è più che sufficiente e se ne aggiungono continuamente altri. Ma la differenza di prezzo è minima e non ha importanza quando si riceve un servizio di consegna che ti dice che sarà qui alle 10:13 e così è!

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Complete failure, just go home

There's not a separate place to review Cortilia Discovery- which might as well not exist. They use a delivery service that only says they will deliver "some time from a date". No specific date, no time window. I had to call the logistics company 10 times to get someone on the phone who could only say- it would be delivered tomorrow. The Cortilia customer support is non-existent- they do absolutely nothing, do not care. There is meat in the delivery that was picked up 3 days ago and I still don't know when it will arrive. It's a pity because the food was nice in my first order but when you fail this badly at these aspects of the customer journey- just go home. Never again.

Following up on the reply- I did contact you many many times- on email on the address you provide here and Whatsapp. You never replied to my emails. The people on Whatsapp took 48 hours just to answer when it would be delivered. I am NOT complaining about the time it took- I am complaining about the very poor customer care and the lack of information about the time for the delivery. If you said, for example, it would be delivered in 1 week from today between 10-14:00, that would be perfect- then I could plan accordingly. Only telling me it will be delivered "sometime this week" and then not responding to my requests for help is not ok.

23 November 2023
Cortilia logo

Reply from Cortilia

Hi, we are sorry that your experience was so bad, we kindly ask you to reach us at the email aiuto@cortilia.it or at the other contacts of our customer service in order to check. We will do our best to support you and find your delivery

Rated 4 out of 5 stars

Love it!

I love cortilia and they have a fantastic customer service as well as great products. The app is super easy to use, delivery comes on time - really nothing to point out. Some products (not all, really only some!) are a bit overpriced in my opinion and that’s the only reason why I didn’t give a full 5 stars rating.

5 October 2017
Unprompted review
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