0 help from the support. They don't hold sellers responsible from scams. Taking too long to get a generic AI generated answer. I now have 3 tracking numbers and non of them get updated.
Company replied
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They raised the prices of movies and in many cases only offer more expensive special packs (steelbooks etc) or unbelievably pricey imports. And to top that off the delivery became extremely slow. I us... See more
Company replied
The search function could be better, especially on mobile. Many product links direct to a totally wrong product / product category (e.g. plush toy --> Home electronics?). The product descriptions ar... See more
Can not recommend. The delivery process and logistic is a nightmare, and not at all integrated in their overall business process with their partners. A day ago the shipment was still in the w... See more
Company replied
Company details
Written by the company
Olemme mukana arjen pienissä hetkissä. Silloin, kun hehkulamppu pitää vaihtaa. Silloin, kun tarvitaan työkalu ruuvin irrottamiseen. Silloin, kun puutarhaan tarvitaan uusi vesiletku. Olemme mukana myös elämän suurissa ja ikimuistoisissa hetkissä, joissa unelmat käyvät toteen. Silloin, kun ensimmäinen yhteinen asunto kaipaa sohvaa. Silloin, kun pelikonsoli on lahjatoivelistan kärjessä. Silloin, kun on aika saada ensimmäinen ikioma puhelin. Olemme ostospaikka, jossa valikoidut myyjät tarjoavat miljoonia tuotteita eri kategorioissa. Meiltä löydät pelituotteita, leluja, elektroniikkaa, puutarha-, kauneudenhoito- ja lemmikkitarvikkeita ja paljon muuta. Kaikkea, mitä elämää varten tarvitaan. Emme ole pelkkä markkinapaikka. Olemme osa arkeasi.
Contact info
Stockholm, Sweden
- support@cdon.com
- www.cdon.fi
1.5
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not order from cdon and not products from Extrastore
29th July 2026: No customer support! Ordering from cdon is like gambling. If the product and delivery is ok then you are lucky, but when not then you just suffer. There is no real customer support! Can also mention that the seller in cdon, Extrastore do not care about missing parts in product they have sent. They ask me to fill in a form on cdon pages that do not work. I get useless AI answers from the customer service always with 3 days delay. Things are not proceeding. I now got a bed without fasteners. Thats equal to no bed! Order from cdon only if you are a lucky person! Thrustpilot: please introduce zero star for this kind of companies!
NEW Update on 5th August (7days later): No answers, no contact from CDON in 7days...
NEW Update on 13th August. I contacted both Cdon and the seller Extrastore again 7days ago. No answers from them. It seams to be a policy not to handle complainings.
NEW Update on 20th August: I contacted Cdon and seller again 7 days ago after couple of days Cdon forwarded a mail they sent to seller. Thats it. No progress. I still have no fasteners to the bed I ordereda month ago. This is the real CDON!
NEW Update on 28th August: I contacted both Cdon and seller Extrastore. I got just empty talks as ansvers. Still missing fasteners and they have done nothig to send them to me.
NEW Update on 6th September: No progress. I sent them this email:
"CDON,
What are you going to do? Continue playing time or fix the issue? Its over on month since the delivery and I still missing the fasteners!!! ". Lets see the answer after one week.
29 July 2026
Unprompted review
0 help from the support
0 help from the support. They don't hold sellers responsible from scams. Taking too long to get a generic AI generated answer. I now have 3 tracking numbers and non of them get updated.
24 July 2026
Unprompted review
Reply from CDON Suomi
Hello,
Thank you for sharing your experience. We truly understand how frustrating it is when you don’t receive the help you expect, when tracking information isn’t updated, and when you feel that your case isn’t being handled satisfactorily.
We regret that the communication and handling of your case have not met your expectations. When an order is handled by a seller on our marketplace, we actively work to follow up on cases and ensure that our sellers meet the standards we set for them.
We will review your feedback internally to improve both our processes and our communication regarding deliveries and customer cases. We also ask that you contact our customer service team at info@cdon.com, separately from your interaction with the seller, so that we can review your case more closely and assist you further.
Thank you for taking the time to bring this to our attention. We appreciate your feedback and hope to have the opportunity to restore your trust in us.
Best regards,
CDON
Expensive and slow deliveries
They raised the prices of movies and in many cases only offer more expensive special packs (steelbooks etc) or unbelievably pricey imports. And to top that off the delivery became extremely slow. I used to get my movies on release dates but now it takes several days more thanks to their selected partners like Postnord. Cannot recommend this shop anymore 😥
15 June 2026
Unprompted review
Reply from CDON Suomi
Hello,
Thank you for taking the time to share your feedback. We understand your disappointment, especially since you’ve noticed changes in prices, product availability, and delivery times compared to your previous experiences with us.
We’re sorry that your most recent orders haven’t met the expectations you had based on previous purchases. While prices, product selection, and delivery times can vary depending on suppliers, product editions, and shipping partners, we recognize that this shouldn’t result in a poorer overall customer experience.
Your feedback is important to us, and we will follow up on it internally to improve both our product selection and the delivery experience going forward. We truly appreciate you sharing your thoughts, and we welcome any further feedback that can help us improve—we hope to have the opportunity to offer you a better experience in the future. 🙏
Best regards,
CDON
Can not recommend
Can not recommend. The delivery process and logistic is a nightmare, and not at all integrated in their overall business process with their partners.
A day ago the shipment was still in the warehouse in Sweden and today I received information from Schenker that the delivery is reasy for pickup for the next 6 days - and we are still travelling. Neither Schenker nor CDON provides option for delayed pick-up. Looking forward to enjoying the refund process of CDON. I simply can not pick it up on time and I have nobody else to do it for me.
Please do not respond that you understand how disappointed I am from this experience.
Never again.
10 June 2026
Unprompted review
Reply from CDON Suomi
Hi,
Thank you for taking the time to share your feedback. We recognize that receiving a pickup notification with such short notice while you are travelling creates a difficult situation, especially when there are limited options available to adjust the pickup period. While delivery updates and pickup arrangements are handled by the carrier, we understand that the overall experience reflects on the entire purchase journey and did not meet your expectations.
We take responsibility for reviewing feedback like yours and will follow up internally to better understand how delivery information and logistics processes can be improved together with our partners. Your comments are valuable in helping us identify areas where the customer experience can be made clearer and more flexible. If you would like assistance regarding your order or the return and refund process, we encourage you to contact our customer service team so we can review your specific case and provide further support. We also welcome any additional feedback you may have, as it helps us continue improving our services. We hope to have the opportunity to assist you further and provide a better experience going forward.
Kind regards,
CDON
Reply from CDON Suomi
Hei
Ymmärrämme, että olet pettynyt, ja haluamme kiittää sinua kokemuksesi jakamisesta. 🌟
CDONilla on ehdottomasti kiellettyä myydä laittomia tuotteita, kuten piraattikopioita, ja meillä on tiukat vaatimukset, että kaikki kauttamme myyvät kaupat noudattavat näitä sääntöjä. Lisäksi tuotteiden on aina täytettävä mainoksessa mainitut laatu- ja standardivaatimukset.
Jos kohtaat ongelman tuotteen kanssa, pyydämme sinua ottamaan yhteyttä asiakaspalveluumme, jotta voimme tarkastella asiaa yhdessä kaupan kanssa ja varmistaa, että tilanne käsitellään oikein.
Palautteesi on meille tärkeää ja otamme sen erittäin vakavasti parantaaksemme prosesseja ja turvallisuutta kaikille asiakkaillemme.
Ystävällisin terveisin
CDON
Can not recommend
Can not recommend. After a month from purchase they inform that they cant get the product (a Lego I bought for my daughter). There also was a radio silence when asking why there is a delay in delivery…
13 January 2026
Unprompted review
Reply from CDON Suomi
Hello,
We understand how disappointing this experience must have been, especially when the LEGO set you ordered for your daughter could not be delivered and communication was unclear. To help us resolve the situation, we have requested more information from you via Trustpilot so we can follow up properly with the relevant team.
Delays like this can sometimes occur due to stock issues or supplier constraints, and we are taking steps to improve how we handle and communicate these situations. Your feedback is very important, and we are following up internally to prevent similar issues in the future.
You can also contact us directly at https://cdon.fi/asiakaspalvelu/
for assistance, and we appreciate any additional details you can provide.
We hope to restore your confidence in CDON with clearer communication and timely updates going forward.
/CDON support
Order made in January 2026 & received…
Order made in January 2026 & received in 4 days in my closest shop. It worked well despite reading bad reviews here.
9 January 2026
Unprompted review
Reply from CDON Suomi
Hello,
Thank you so much for sharing your experience! We’re thrilled to hear that your order arrived quickly and worked perfectly, despite what you had read 😊📦. Your feedback truly brightens our day and helps us keep improving. We look forward to welcoming you back for your next order!
Best regards, CDON support
Not getting product I paid for
Not getting product I paid for. It is not being delivered after weeks.
8 January 2026
Unprompted review
Reply from CDON Suomi
Hello,
Thank you for sharing your experience. We completely understand how frustrating it is to have paid for a product that has not been delivered, and we sincerely apologize for the inconvenience. To help us investigate your case and assist you further, we have requested more information from you via Trustpilot. In some cases, delays can occur due to stock or shipping issues, but this should have been communicated more clearly, and we take full responsibility for the lack of updates. Internally, we are reviewing such situations to understand what went wrong and prevent similar issues in the future. Your feedback is very important to us and helps us improve our processes. We encourage you to continue sharing your thoughts, as it allows us to enhance our service. We hope to resolve this matter promptly and provide a better experience moving forward 😊.
Regards,
CDON support
CDON is scamming people
CDON failed to deliver goods although they did take payment for said goods. CDON is staying unresponsive when asked for refund for undelivered goods, this has been going on for weeks.
25 November 2025
Unprompted review
Reply from CDON Suomi
Hello,
Thank you for sharing your experience. We completely understand how frustrating it is to have paid for goods that were not delivered, and we sincerely apologize for the inconvenience this has caused. This is not the level of service we aim to provide, and we take responsibility for the situation. To investigate your case and assist you further, we have requested more information from you via Trustpilot. Internally, we are reviewing our processes to understand what went wrong and to prevent similar issues in the future. Your feedback is very important to us and helps us improve our procedures. We also encourage you to continue sharing your thoughts, as they are valuable in helping us develop our service. We hope to resolve this matter promptly and provide a better experience moving forward 🙂.
Regards,
CDON support
Do not buy anything from cdon.com.
Do not buy anything from cdon.com.
Many products appear to be bulk imports from China without proper licenses or production rights (unauthorized copies).
On top of that, customers have to pay for returns themselves (Finland).
If you request a return, customer service simply closes the case by saying that you have to return the item at your own expense. That’s it. There are no real customer rights or buyer protection at all. only received the same response every time – ‘return it at your own expense. It was no real problem discussion at all.
We purchased an AirUp bottle (as read in product description, but it turned out to be a cheap copy from China with no markings about the type of plastic used, no user instructions, and sealed in plastic packaging.
12 December 2025
Unprompted review
Reply from CDON Suomi
Hello,
We understand your concerns and would like to clarify how things work at CDON. All products on our platform are sold by the connected stores, which are the legal sellers of their products. This means that the stores are responsible for delivery, returns, and any warranty claims. We have strict requirements for which products can be sold on CDON, and if any store violates laws or our policies, we follow up and take appropriate action. This ensures that our customers can shop safely and securely.
Best regards,
CDON Support
Good service.
4 October 2025
Unprompted review
Reply from CDON Suomi
Hello,
Thank you so much for your kind words and for shopping with us! 😊
We're glad to hear you were happy with the service, and we’d love to welcome you back again soon. Your feedback means a lot to us. 💬
Warm regards,
CDON
something changed
this was pretty decent and good website but now it seems completly different website and gone way worst it used to felt similar to "verkkokauppa.com" website well not anymore
24 September 2025
Unprompted review
Reply from CDON Suomi
Hi,
Thank you for your feedback. We understand that changes to the website can feel frustrating, and we take your concerns seriously. We continuously work on improving our platform and service, and will review your feedback internally to ensure a better user experience going forward.
If you have any specific suggestions or further comments, please don’t hesitate to share them with us. Your input helps us improve and grow.
We hope to provide you with a more satisfying experience in the future 😊
Best regards
With understanding. It's cool!
With understanding. It's cool!There were some misunderstandings due to the seller, but CDON solved them. I am satisfied thanks CDON
18 September 2025
Unprompted review
Reply from CDON Suomi
Hello,
Thank you for sharing your experience with us. We understand your disappointment that the product contained cardamom with the peel, which did not meet your expectations. We have reviewed your case and have already responded to assist you in finding a solution. We take your feedback seriously and will follow up internally to improve the product information and prevent similar situations in the future. We truly appreciate you reaching out and encourage you to continue sharing your thoughts with us, as it helps us improve. Your experience is important to us, and we hope to provide you with better service next time.
Kind regards
Don't order,you loose your money
They asked me to return the product so that they can give a refund. I return the product and after that they "close" my case and did not pay the refund. They sell fake Labubu as the real one. Really bad customer service. I don't recommend to order anything from CDON because you can't be sure that it's real thing and they don't give money back for fake products.
8 August 2025
Unprompted review
Reply from CDON Suomi
Hei,
Kiitos, että jaoit kokemuksesi – ymmärrämme täysin, kuinka turhauttavaa on, kun palautusprosessi ei toimi ja rahoja ei palauteta sovitusti. Pahoittelemme, että viestintä palautuksesi suhteen ei ole toiminut odotetusti ja että prosessi on ollut epäselvä.
Olemme pyytäneet sinulta lisätietoja Trustpilotin kautta, jotta voimme selvittää asian tarkemmin ja varmistaa, että vastaavat tilanteet hoidetaan jatkossa paremmin. On meille tärkeää, että tunnet olosi turvalliseksi tehdessäsi ostoksia CDONilla, ja otamme palautteesi erittäin vakavasti. Toivomme, että otat meihin yhteyttä, jos haluat lisätä jotakin – haluamme mielellämme parantaa kokemustasi.
Ystävällisin terveisin
Unorganised
I ordered from here and never got my purchase. Customer service was slow and asked for my address which was in the order? So it seemed unorganised to say the least! Got a refund but would not order from there again. Used to be good but they lost their touch.
18 July 2025
Unprompted review
Reply from CDON Suomi
Hei,
Kiitos kokemuksesi jakamisesta – ymmärrämme, että tilauksen perille saamatta jättäminen on turhauttavaa, varsinkin kun viestintämme puolelta koetaan kaoottiseksi. Olemme pyytäneet lisätietoja Trustpilotin kautta, jotta voimme seurata tapaustasi asianmukaisesti ja tarkistaa, mikä meni pieleen.
Olemme iloisia, että hyvitys onnistui, mutta olemme pahoillamme, ettei se tuntunut turvalliselta matkan varrella.
Kiitos rehellisyydestäsi – palautteesi auttaa meitä parantamaan, ja toivomme, että voimme ansaita luottamuksesi takaisin tulevaisuudessa 💙
Ystävällisin terveisin
CDON
Titanium cutting board was Steel and…
Titanium cutting board was Steel and from China. Quality awful and the page did not tell this. Also customer service 1 month and still not give info how return them. Also game never came!
4 July 2025
Unprompted review
Reply from CDON Suomi
Hei,
Kiitos kokemuksesi jakamisesta – ymmärrämme todella, että tämä on ollut turhauttavaa, ja olemme pahoillamme, että tuote ei vastannut odotuksiasi. Olemme pyytäneet lisätietoja Trustpilotin kautta voidaksemme tutkia asiaa tarkemmin ja auttaa sinua paremmin.
On selvää, että sekä tuotetiedot että palautteemme ovat rikki, ja otamme tämän erittäin vakavasti. Seuraamme asiaa nyt sisäisesti varmistaaksemme, ettei vastaavia tilanteita toistu, erityisesti tuotekuvausten selkeyden ja asiakaspalvelun vastausaikojen osalta.
Haluamme löytää ratkaisun sekä palautusongelmaan että kadonneeseen peliin, joten otathan meihin yhteyttä, kun olet ehtinyt palata tietojesi kanssa.
Palautteesi auttaa meitä parantamaan – kiitos, että käytit aikaa 🙏
Ystävällisin terveisin
CDON
What a shit show
What a shit show. Though i was buying original samsung charger, but of course its some chinese knock-off. Also said that it will delivered to your mailbox. Well instead its some pickup location. Also notification in the mailbox, not in the omaposti app. Though that cdon was somewhat repubtable platform.
Ps. Also if you dont pick it up, even though they are the ones who have honoured the deal, you will be the one to be punished with 150kr penalty.
9 April 2025
Unprompted review
Selling TEMU and such cheap products…
Selling TEMU and such cheap products with premium. Acclaimem to be original products.
26 March 2025
Unprompted review
Reply from CDON Suomi
Hello,
Thank you for sharing your feedback with us. We understand your frustration, and we sincerely apologize if your experience did not meet expectations. We always strive to provide our customers with quality products and aim for transparency in all of our listings.
We are committed to selling products that meet our customers’ needs, and we take great care in sourcing products from trusted suppliers. If you have concerns regarding the authenticity of an item or its price, we encourage you to contact our customer support team directly so we can address your specific concerns.
We value your feedback and are actively reviewing our processes to ensure better service and product offerings in the future. We also take all customer complaints seriously and are following up internally to prevent similar issues from occurring again.
If you have any more questions or additional feedback, please feel free to reach out to us. We appreciate the opportunity to improve and hope to regain your trust.
Kind regards,
Team CDON 😊
Do no recommend at all
Prices are all over the place and stock is absurd
it is hard to find a specific item because of the absurd amount of vendors with really bad prices, I finally found something and 4-5 days AFTER I ordered, I was told the item is out of stock.
27 January 2025
Unprompted review
Reply from CDON Suomi
Hello,
Thank you for sharing your experience, and we certainly understand your frustration with both the price fluctuations and the recent delay. We strive to keep a wide range of products, but sometimes it can get difficult to keep track of stock balances when multiple suppliers are involved. In this case, it appears that our stock status was not updated in time, resulting in you being informed that the product was out of stock after you placed your order.
We take this very seriously and will follow up internally to improve both our stock management and pricing structure. We are very sorry that this led to a negative experience for you and are actively working to prevent this from happening again.
We appreciate your feedback and we have requested more information from you via Trustpilot so that we can review this and come up with a possible solution.
Yours sincerely
Team CDON.
Save your self trouble and don’t use them
No tracking information given, always late to reply on, no phone number to contact them, very crap company, stay away from them
10 December 2024
Unprompted review
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