CarTrawler Reviews 

71,834
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,609 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and seamless service, from easy booking to quick pick-up and drop-off processes. Many highlight the staff's exceptional helpfulness, professionalism, and friendly demeanor, often noting a lack of pressure for additional insurance or upsells. People frequently received clean, new, or upgraded vehicles, enhancing their overall satisfaction. However, some customers also noted issues with third-party bookings, leading to unexpected costs, insurance not being honored, or requested vehicles being unavailable. A few other people also felt that the car received was not always in the best condition, sometimes having dents or minor damage. Additionally, some reviewers reported unhelpful or rude staff interactions, particularly at call centers or desks.

What people talk about most

Service

People report positive experiences with service, often highlighting the cost-effectiveness, clean vehicles,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding prices affordable and... See more

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting easy and smooth booking... See more

Product

Customers had ambiguous experiences with the product, with many praising the quality and condition of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy withdrawal at Budget service point. Unable to pre-register with Budget directly once booked through CarTrawler (systems are separate and Budget system does not recognised booking numbers of CT)... See more

Company replied

Rated 4 out of 5 stars

Fast efficient process and staff very helpful. On the instructions at the airport, it said to go to parking publico. This does not exist, go to P1 instead. Go out of arrivals, straight ahead on the cr... See more

Rated 5 out of 5 stars

The staff at this location were extremely helpful. The car was ready and in good, clean condition. Booking process was very smooth. When the attendant noticed my husband had a cane, she suggested a... See more

Company replied

Rated 5 out of 5 stars

Finally a rental car company whose person at the pickup desk does not push for more insurances to add, and instead is quick, friendly and even offers a choice among cars available of the same categor... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

CarTrawler connects customers to taxis, trains, coach transfers, limousines with drivers and a greater selection of car rental than they will find anywhere else. We help you to find the right mode of transport, not just the right price. Most importantly, CarTrawler makes travel planning easy by providing a seamless shopping experience and a single point of purchase for all of your ground transport requirements.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

72K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(71,834)

4,517 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good car

Good car, great value

22 July 2026
CarTrawler logo

Reply from CarTrawler

We're so glad you found our car to be a great value! We appreciate your positive feedback.

Rated 5 out of 5 stars

Great customer service from the pick up…

Great customer service from the pick up driver to the front desk

22 July 2026
CarTrawler logo

Reply from CarTrawler

We're so glad to hear you experienced great customer service from both our pick-up driver and the front desk team. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

Murcia with upgrade

Had another great experience with Goldcar, with upgrade for a few quid a day more!

22 July 2026
CarTrawler logo

Reply from CarTrawler

We're so happy to hear you had another great experience with us and enjoyed the upgrade! Thank you for your kind words.

Rated 5 out of 5 stars

I had a great experience with this car…

I had a great experience with this car hire company from start to finish. The booking process was simple, the staff were friendly and professional, and collecting the car was quick and hassle-free. The vehicle was clean, well-maintained, and exactly as described, making my journey comfortable and enjoyable.

Returning the car was just as easy, with no unexpected charges or issues. The excellent customer service and smooth overall experience mean I would happily use this company again and would highly recommend them to anyone looking for reliable and stress-free car hire.

15 July 2026
CarTrawler logo

Reply from CarTrawler

We are delighted to hear you had such a positive experience with our car hire services from start to finish. It's wonderful to know that our booking process, friendly staff, and the condition of our vehicle contributed to a comfortable and enjoyable journey for you. We truly appreciate your kind words and recommendation; it motivates us to continue providing reliable and stress-free experiences for all our customers.

Rated 4 out of 5 stars

ok price

ok price, car and people.

22 July 2026
CarTrawler logo

Reply from CarTrawler

We appreciate your feedback on our pricing, vehicles, and team. We are glad to know that you had a satisfactory experience with us.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, no hidden extras

22 July 2026
CarTrawler logo

Reply from CarTrawler

We're glad you found our process straightforward and appreciated the transparency. Thank you for your kind words.

Rated 5 out of 5 stars

Guerin is one of the most reliable…

Guerin is one of the most reliable enterprises, by far. Professional/experienced/helpful/friendly staff, clear enterprise politics (choice of extra packs, contract), invoicing with clear items, no hidden fees, problems/issues solving without complications in a reasonable/practical manner.

22 July 2026
CarTrawler logo

Reply from CarTrawler

We are so glad to hear that you had such a positive experience with us. It means a lot to know that our professional and helpful staff, clear policies, and straightforward invoicing contributed to your satisfaction. We truly appreciate your kind words and your recognition of our efforts to provide reliable service.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Car was great and it was very smooth from start to finish. Highly recommended.

22 July 2026
CarTrawler logo

Reply from CarTrawler

We are so pleased to hear you had an excellent experience with us! It's wonderful to know that everything was smooth from start to finish. Thank you for your high recommendation.

Rated 5 out of 5 stars

Goldcar - excellent service

Goldcar staff were excellent, picking us up from Diagoras Airport, assisting with luggage. Straight to the check-in desk where staff was clear about rental agreement. Showed me around the Fiat Panda I would have for nearly 3 weeks (yes you can fit 2 people, 4 large suitcases and a guitar in the back of a Panda). Car was in good condition, few dents and scrapes, but is it really a rental car if it doesn't? It was clean inside and had a full tank of petrol so no complaints from me! Returning car was the same, easy process. Staff looked at car, happy with the slightly dusty condition (sorry) and wished us well on our return to Scotland, dropping us off right at the terminal.

Thank you very much Goldcar staff at Rhodes Airport

- Adam

22 July 2026
CarTrawler logo

Reply from CarTrawler

We are so pleased to hear about your positive experience with our team at Rhodes Airport. It's wonderful to know that our staff provided excellent service, from the airport pickup and luggage assistance to the clear explanation of your rental agreement. We're also glad the Fiat Panda met your needs and that the return process was smooth. We appreciate you sharing your kind words and hope to welcome you back again soon!

Rated 4 out of 5 stars

Return was super easy and extremely…

Return was super easy and extremely friendly and helpful staff

22 July 2026
CarTrawler logo

Reply from CarTrawler

We're delighted to hear that your return experience was easy and that our staff was friendly and helpful. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Overall good service

Apart from the 25 minute wait to pick up the vehicle everything else was excellent. Drop off was extremely easy. Maybe a better sign would help,

21 July 2026
CarTrawler logo

Reply from CarTrawler

We're glad to hear you found the drop-off easy and the overall experience excellent! We appreciate your feedback regarding the wait time and signage, and we will certainly look into these areas for improvement.

Rated 5 out of 5 stars

From getting to the airport. It was stress free.

From getting to the airport, I was picked up straight away. I was taken for my car which I was dealt with straight away. when I returned I was dealt with straight way. And then taken back to the airport and dropped off by a very nice gentleman.

21 July 2026
CarTrawler logo

Reply from CarTrawler

We're delighted to hear that your experience with us, from airport pickup to drop-off, was so smooth and efficient. It's wonderful to know that our team provided such excellent service. We appreciate your kind words!

Rated 5 out of 5 stars

A satisfied Customer,We had no negative issues

We had no negative issues, very efficient staff and process.

21 July 2026
CarTrawler logo

Reply from CarTrawler

We're delighted to hear that you had such a positive experience with our efficient staff and smooth process. Thank you for your wonderful feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look