This tracksuite is hooottt, dont think twice, just buy it!!! The material is insane, so soft, the color is alsolutely stunninnn:o and even the zipper in my zip hoodie is cold because it adds to the st... See more
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No joke one of the BEST sweatsuits on the market atm!!! I purchased my gorg and literally favorite bronze green sweatsuit on cusbclo during black friday and I am so in love!!! and i am lowkey wearing... See more
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The quality of the items are perfect! The size recommendation is accurate, the help service responded very very fast and helped me perfectly. The shipping was also great! And last but not least, The p... See more
Company replied
UPDATE 2 they replied to my first update and said they couldn’t do anything to help because they don’t have my name or order number. So this isn’t an actual review but since they don’t reply to emails... See more
Company replied
Company details
Written by the company
Cusbclo is a German streetwear brand specializing in high-quality tracksuits. Available in 24 colors, the collection includes hoodies, open-leg joggers, zip-ups, and many other essential basics.
Contact info
Philipsstraße 15, 52068 , Aachen, Germany
- 02173 2644590
- info@cusbclo.com
- www.cusbclo.com
HIGH QUALITY TRACKSUITS
4.3
Excellent
5K reviews
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Reply from Cusbclo GmbH
Freut uns sehr, vielen Dank!:)
DONT ORDER!!!!
DONT ORDER!!!!
I ordered a tracksuit from there in may and they sent me 2 pairs of joggers but in different sizes. The shipping was very complicated because they just couldn’t put my number on there. I returned one pair to get a hoodie in return. And once again there were problems with my shipping because they just couldn’t put my number on the package and it took a MONTH. I just received my package and guess what was in there? JOGGERS ONCE AGAIN!!! I told them many times to send me a hoodie but they just couldn’t and also reminded them to put my number on the package. Horrible brand never order
26 May 2025
Unprompted review
Reply from Cusbclo GmbH
Vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie solche Erfahrungen gemacht haben. Das entspricht keinesfalls unserem Serviceanspruch. Bitte kontaktieren Sie unseren Kundenservice direkt, damit wir das Problem schnellstmöglich klären und eine zufriedenstellende Lösung finden können. Wir möchten uns für die Unannehmlichkeiten entschuldigen.
I ordered for almost 400 euros
I ordered for almost 400 euros, I just got an email that it was delivered but I didn't receive anything. They don't respond to emails or whatsapps. DHL says they didn't receive anything and I want my money back or just my package.
My order number is 7C232760A3
My email is jennivaneeden gmail.com
15 June 2025
Unprompted review
Reply from Cusbclo GmbH
Hallo, es tut uns sehr leid für die Umstände. Der Support hilft dir gerne weiter und sucht mit dir gemeinsam nach einer Lösung. Senden Sie einfach eine Mail mit Ihrer Bestellnummer an unser Support-Team. info@cusbclo.com.
If I could give zero stars I would.
My order arrived with a pen mark. It was returned to them a month ago and I still haven’t received the replacement or a refund. I email almost every day with no replies other than on to say my original order was delivered. I have called but it always says the call can’t be taken. I have sent emails asking them to call me back but nobody has. Worst customer service ever.
5 June 2025
Unprompted review
Reply from Cusbclo GmbH
Hallo, es tut uns sehr leid für die Umstände. Der Support hilft dir gerne weiter und sucht mit dir gemeinsam nach einer Lösung. Senden Sie einfach eine Mail mit Ihrer Bestellnummer an unser Support-Team. info@cusbclo.com.:
Amazing… perfect… my kids love the gear
12 May 2025
Reply from Cusbclo GmbH
Freut uns sehr, vielen Dank!:)
Reply from Cusbclo GmbH
Freut uns sehr, vielen Dank!:)
Reply from Cusbclo GmbH
Freut uns sehr, vielen Dank!:)
Nice, but doesn’t work as a set
Excellent quality and design but the hoody didn’t match the pants so had to return half.
24 March 2025
Reply from Cusbclo GmbH
Vielen Dank für dein Feedback.:)
Reply from Cusbclo GmbH
Freut uns sehr, vielen Dank.:)
Reply from Cusbclo GmbH
Freut uns sehr, vielen Dank.:)
If i could give one star I would
If i could give one star I would, Just dont buy from here their customer service is ridiculous they dont reply to emails. My order was sent for return and it stayed there for a month now its coming back to me because none collected it.
13 March 2025
Unprompted review
Reply from Cusbclo GmbH
Hallo, für die Umstände tut es uns sehr leid.
Sehr gerne prüfen wir dein Anliegen.:)
Bitte sende uns dafür einmal deine Bestellnummer an unser Support Team info@cusbclo.com.
Return process
The clothing is good quality but it isn't clear how to return the order. The tracksuits did not fit and I am struggling to figure out the return process.
I hope cubsclo can help me with this since I want a refund.
27 February 2025
Unprompted review
Reply from Cusbclo GmbH
Hallo, es tut uns sehr leid für die Umstände. Bitte senden Sie eine Mail mit Ihrer Bestellnummer an unser Support-Team. info@cusbclo.com Wir werden uns umgehend nach Ihrer Bestellung erkundigen.:)
i might just be impatient but i ordered…
i might just be impatient but i ordered a tracksuit on the 9th of February 2025 and it still hasnt came. im not sure how long it takes but judging from other reviews they seemed quite quick. my order number is #177706
16 February 2025
Unprompted review
Reply from Cusbclo GmbH
Hallo, der Versand innerhalb Deutschlands beträgt 2-4 Tage. Für Sendungen außerhalb Deutschlands kann die Lieferzeit ein wenig mehr Zeit in Anspruch nehmen. Laut Sendungsverfolung wurde dein Paket aber am 17.02. erfolgreich zugestellt.:)
Liebe Grüße
Dein Cusb Team
Great clothing brand simple designs but…
Great clothing brand simple designs but looks so good material is the comfiest Hoody and joggers I have ever worn and the fit is amazing, great brand.
25 January 2025
Reply from Cusbclo GmbH
Freut uns sehr, vielen Dank.:)
The shipping is quick the quality is…
The shipping is quick the quality is great and the fit is perfect
27 January 2025
Reply from Cusbclo GmbH
Freut uns sehr, vielen Dank.:)
terribly organised returns process
The product arrived quite quickly however the returns process is very poorly organised. The website is very unclear and basically infers you must sort the returns out yourself. When you’re not from Germany shipping abroad is much more confusing.I understand I must pay the fees for returning it but a way to send it back should be provided like with every other online shop i’ve ordered from. I attempted to send the parcel back with EVRI however there was taxes requested and it was sent to Cusbclo and there was no answer. I tried to contact them during this time but yet again no response. As there is such a short period for refunds I am not sure I will even be able to return it in time. With the cost of the product I will be very unhappy if this is the case as I have attempted to send it back.
27 January 2025
Unprompted review
Reply from Cusbclo GmbH
Hallo,
wir übernehmen den Rückversand nur im Falle eines Umtauschs oder einer Sachbeschädigung. Bitte wende dich in deinem Fall einmal an info@cusbclo.com mit deiner bestellnummer, damit wir dein Anliegen prüfen können.:)
Viele Grüße
Dein Cusb Team
Ordered a tracksuit September 2024
Ordered a tracksuit September 2024. They sent me the wrong thing. It took them 2 months so refund me after loads of emails. I bought the tracksuit again on 20/01/24 I still haven’t received it. No update, no refund CUSBCLO are completely ignoring all of my emails. I’m so disappointed. ( order no. 151091)
20 January 2025
Unprompted review
Reply from Cusbclo GmbH
Hallo, es tut uns sehr leid für die Umstände. Aufgrund der hohen Nachfrage kann es aktuell bei der Bearbeitung vereinzelt zu Verzögerungen kommen. Der Support arbeitet auf Hochtouren daran, alle Anfragen schnellstmöglich zu beantworten. Deine Bestellung vom 20.12. konnte laut DHL nicht zugestellt werden und du solltest von DHL eine Benachrichtigung erhalten haben.:)
They are big so size down but they are…
They are big so size down but they are really good quality, comfortable and overall great
28 December 2024
Reply from Cusbclo GmbH
Freut uns sehr, vielen Dank.:)
Reply from Cusbclo GmbH
Freut uns sehr, vielen Dank.:)
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