Biggastro Reviews 

My experience with BigGastro has been extremely disappointing.
I bought professional equipment and paid for insured shipping. The delivery service was supposed to include prior notice, but I was never informed of the delivery day or time. No email, no SMS, no call — nothing. Unsurprisingly, the first delivery attempt failed because I had no way of knowing when the goods would arrive.
After that, BigGastro charged me an additional €91.74 for “re-delivery” and €35 for a “phone call”. Charging for a phone call is outrageous when that call was the only way to obtain the minimum information needed to receive the order, since they had not contacted me by any other means.
To make it worse, the delivery driver refused to hand over the goods unless I paid this second invoice immediately. I had no real choice but to pay under protest.
In total, I paid €153.36 extra for a failed delivery caused by their own lack of communication.
This is one of the worst customer experiences I have had with a supplier. No proper delivery notice, excessive extra charges, and then a refusal to refund without any real explanation.
I would strongly advise other customers to be very careful before buying from BigGastro. In my opinion, this is an abusive and unacceptable way to treat customers.

Very disappointing experience.
I ordered a commercial fridge which arrived with a broken power plug, making it completely unusable from day one. I immediately contacted the company and provided all requested photos and details.
Despite clear evidence that the unit arrived damaged, the responsibility was shifted to the transport company and no real solution was offered. After several emails and delays, the only compensation proposed and issued was €65—far from covering the cost of repair or the business impact.
As a restaurant owner, this situation directly affected my ability to operate, causing unnecessary stress and financial loss.
Customer service was polite but ultimately ineffective, and the issue was closed without a fair resolution.
I expected a much higher level of accountability and support for a professional purchase.

incredible i baught tables for my restaurant and i asked to change but they answer that is not possible
dont buy to them chineese quality and dutch price

I bought a fridge from them when they delivered to me it was too small. So I decided I didn’t want it, I rejected delivery. They call me and said they will charge me restocking and cancellation fee. Imagine the amount of the fridge was €354 the took almost half of the amount and refunded the remaining. don’t buy from the company. They use every opportunity to extort money from buyer when u have problem with the item