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Andertons Music Co. Reviews 

2,307
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,570 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products, often noting excellent value and competitive pricing. Many consumers highlight the exceptional service and helpful, knowledgeable staff who provide good advice and keep them informed. People also appreciate the quick, efficient delivery, with items arriving well-packaged and in perfect condition. However, some customers also noted issues with delivery, such as items arriving damaged or experiencing delays and incorrect delivery arrangements. Reviewers occasionally reported that deliveries were not always as scheduled or were left in unexpected locations.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide range of products,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting super fast and efficient... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and first-rate... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting competitive and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more

Rated 5 out of 5 stars

I bought from Andertons because I got very quick helpful product advice from the team after I made an email enquiry. The team did not steer me to products at the top end of my budget or overdelivered... See more

Rated 5 out of 5 stars

With global supply issues and seriously limited availablility of stock for certain purchases, Andertons kept me informed every step of the way and offered options should that have been useful. When de... See more

Rated 5 out of 5 stars

Andertons Music are quick and efficient and check the guitars set up before they shipped out to the customer which is excellent idea. Not many guitar shops seem to do this and it’s essential with a mu... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,307)

1,622 reviews in the last 12 months

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Rated 5 out of 5 stars

Popped in yesterday to trade in all my…

Popped in yesterday to trade in all my beginner bass player buying mistakes against a more sensible Purchase, staff were brilliant and I had a great experience, the trade in prices were actually well above my expectations and if someone is thinking about buying second hand from these guys I can certainly tell you it was all well tested and checked over Guy who looked after me and sorted everything out, Toby Squared was a credit to the shop and went above and behind to get everything done. Will 100% continue using Andertons in the future.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Top quality service

Good prices. Excellent customer service. Phone calls about stock answered quickly by knowledgable personnel.
Excellent communication about delivery times. Perfect experience.

19 July 2026
Rated 5 out of 5 stars

Great store, well stocked, good prices

Store has great selection of guitars, amps and everything you'd ever need. Staff are very helpful and there are soundproof rooms for you to try guitars out in.
Overall can't recommend this store enough. They have a You Tube channel as well which is well worth a look!

19 July 2026
Rated 2 out of 5 stars

Fender Standard Strat

The delivery service has sent me a text at 10am that my delivery slot is from 9:55 to 10:55... that was the exact hour that i was out....
And also Indonesian Fender Standard Stratocaster has a very fragile Whammy Bar... we had a problem with the screw... so we ordered a replacement Bar...

7 July 2026
Rated 5 out of 5 stars

Andertons Music delivered excellent…

Andertons Music delivered excellent service. When my audio interface developed an issue, they handled the replacement quickly and professionally. Their team was courteous throughout the process, and the whole experience felt smooth and well‑managed. Highly recommended.

12 July 2026
Rated 5 out of 5 stars

Guitar arrived in pristine condition…

Guitar arrived in pristine condition within a few days of sorting out import duties but unfortunately had some issues with the wiring harness. My local shop was able to get everything sorted for about $10 (fixed a few solder joints). Setup on the guitar was phenomenal. Despite a massive difference in time zones Anderton's support was very responsive. This has been a great experience.

11 July 2026

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