Stu

Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included)
Option to return within 14 days or exchange within 30.
Enough Loyalty points earned for a few packs of strings!

Happy customer, No complaints here, best musical instrument shop in UK.

Excellent customer service, above and beyond, highly recommended, I'll try and use coda for all of my guitar purchases from now on.

Great product, quick delivery once shipped, I'll order again 👍

Excellent product, drop in replacement for tusq saddle has improved the tone of the guitar immensely

From stock enquiry to delivery took less than a week! Much quicker than anticipated, I had asked for it to be rushed if possible..
The guitar arrived perfect, the best acoustic I've ever had (and I've had a few, all the BIG brands) thumbs up top marks on the instrument and the service from Richard's guitars. Well done and thanks, I'll keep this one!

Well packaged, prompt delivery, excellent product! No complaints, will definitely use again

Ordered a £600 guitar as a treat, when it turned up I wasnt blown away and didnt get on with it, so I utilized the 30 day money back guarantee and sent it back. It took 2 weeks for the guitar to arrive back in Germany, and I admit I was a little worried that I'd been robbed... but fear not, thomann emailed me as soon as they had recieved it and refunded my money the same day. Excellent service. The reason I give 4 stars not 5 is that my guitar when it arrived was not packed well at all, and could have easily been damaged.