AllSaints (Official) Reviews 

9,650
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 7,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, gorgeous materials, and stylish clothing designs that make everyday wear truly stand out and impress. People also highlight the very prompt delivery service, careful protective packaging, and extremely helpful assistance provided during their smooth online shopping journey. Some reviewers were not happy with the sizing, mentioning that certain garments often did not fit properly or simply ran far too large for comfort. A few consumers also noted occasional delivery delays, important packages getting lost in transit, or receiving online orders that were unfortunately damaged.

What people talk about most

Product

People report positive experiences with products, highlighting exceptional quality and stylish designs.... See more

Quality

Clients share positive opinions on quality, consistently highlighting outstanding craftsmanship and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very fast shipping times... See more

Order

Reviewers highlight ambiguous aspects of order experiences, sharing a mix of strong satisfaction and... See more

Service

Consumers find service to be positive, highlighting professional, fast, and smooth experiences from purchase... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased in the sale as a gift for my daughter, who wanted a cross body bag. Absolutely delighted when it arrived but it wasn’t delivered in a box as I’ve had in All Saints deliveries previously, onl... See more

Company replied

Rated 5 out of 5 stars

This was an all round positive experience with very prompt, next day delivery, free returns & a very quick refund. Sadly the item I ordered was beautiful but I found they came up large & were too big... See more

Company replied

Rated 5 out of 5 stars

Excellent online shopping experience! The jacket I ordered was great, but it just didn't fit the way I had hoped. Luckily returning the item was a breeze. I really appreciate the quick shipping both w... See more

Company replied

Rated 5 out of 5 stars

I’ll admit I was trepidatious about purchasing a hi-dollar item (black leather pants) on-line without having tried them on, but boy did I luck out. The XS fit like a glove (5’2”, 110lbs) and the leath... See more

Company replied


Company details

  1. Clothing Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.3

All reviews

(9,650)

7,927 reviews in the last 12 months

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Rated 5 out of 5 stars
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love all your purchased items. It means the world to us to know that our designs resonate with you. We can’t wait to welcome you back for your next AllSaints find!

Rated 5 out of 5 stars

I love this brand

I love this brand. Everything is well made and just seems to fit me. Unique and fun pieces I will keep for a very long time.

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that our pieces resonate with you and that you find them both unique and well-made. Knowing that our designs fit you perfectly and will be part of your wardrobe for years to come truly means the world to us. We can’t wait to continue being a part of your style journey!

Rated 5 out of 5 stars

Great Buy 😊👍☀️☀️ ☀️☀️☀️☀️☀️☀️☀️

😊👍☀️☀️☀️☀️☀️☀️☀️☀️

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your glowing review! We're thrilled to hear you had such a positive experience with your purchase. Your kind words and enthusiasm mean the world to us, and we’re so glad we could bring a little sunshine to your day. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Delivery very fast

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your kind review! We're thrilled to hear that your delivery was very fast. Ensuring a smooth and speedy experience is always our goal, and it's wonderful to know we met your expectations. We hope you love your new AllSaints pieces!

Rated 5 out of 5 stars

Ordering from the website was very easy…

Ordering from the website was very easy and convenient! I was kept informed throughout the process of the shipping and receiving the goods I ordered perfectly packaged and exactly as I wanted!
I’m ever so pleased with the All Saints service and will be very happy to recommend it to all my friends and family!

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our website easy to use and that you were kept informed throughout the shipping process. It's fantastic to know your order arrived perfectly packaged and exactly as you expected. Your kind words and recommendation mean the world to us, and we’re so glad to have exceeded your expectations. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Absolutely

Absolutely, love.It exceeds all my expectations .

2 September 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience exceeded all your expectations—this is exactly what we aim for. Your kind words mean the world to us, and we’re so glad you love it!

Rated 1 out of 5 stars

Sent me the wrong trainers

Sent me the wrong trainers. Complete waste of time and effort.

2 September 2026
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Reply from AllSaints (Official)

Thank you so much for sharing your feedback with us.
We're sorry that your item didn't arrive as you expected.
We've shared your comments with our team, and we've emailed you to offer support.
If there's anything else we can do, please let us know!

Rated 5 out of 5 stars

happy with my purchase

Really happy with my purchase from AllSaints. The product arrived on time and was exactly as expected. The quality was great, and I had no problems with the order or delivery. Overall, a very good experience!

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for sharing your experience! We're thrilled to hear that your order arrived on time and met your expectations in both quality and service. It's wonderful to know you had a smooth and positive experience with us. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Item delivered on time.

Item delivered on time.
Dress absolutely beautiful

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your dress arrived on time and that you found it absolutely beautiful. It’s always our goal to deliver both quality and style seamlessly, and it’s fantastic to know we hit the mark for you. We hope you enjoy wearing your new piece!

Rated 5 out of 5 stars

Lovely silver trainers

Lovely silver trainers. Perfect!

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love your silver trainers and that they’re perfect for you. It’s always a pleasure to know our designs are hitting the mark. We hope you enjoy wearing them!

Rated 5 out of 5 stars

Excellent quality

Excellent quality

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're impressed with the quality of our products. Craftsmanship is at the heart of what we do, and it’s wonderful to know it’s appreciated. We hope to see you again soon!

Rated 5 out of 5 stars

Nice jeans

Lovely jeans although sadly too big for my petite frame. Really nice style and soft fabric though.

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your kind review! We're thrilled to hear you loved the style and soft fabric of the jeans, even though the fit wasn’t quite right for your petite frame. Your feedback means a lot to us, and we hope you’ll find the perfect fit in our collection soon!

Rated 5 out of 5 stars

Great customer service and quality

Great customer service, fast delivery, easy and painless return process. Great styles and quality.

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service, delivery, and returns process. It's fantastic to know that you love our styles and quality as well—your kind words mean a lot to us. We look forward to serving you again soon!

Rated 5 out of 5 stars

Love it great quality but huge so go a…

Love it great quality but huge so go a size down
Very smart

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear you love the quality and style of your purchase. We appreciate your note about sizing—it’s always helpful for us and other customers to know. If you ever need assistance with sizing or anything else, we’re here to help. Enjoy your new piece!

Rated 5 out of 5 stars

Always love a treat from All Saints

Always love a treat from All Saints. Never cease to disappoint me. The dress is absolutely gorgeous and such a deep delicious colour combination. Sadly it didn’t fit so have to return and give some other lucky lady the chance to wear it seeing it was the last one in stock. I’m sure it will not disappoint the lucky lady who snaps this delight up.

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear how much you loved the dress and its stunning colour combination—it’s always a pleasure to know our designs resonate with our customers. We're sorry to hear it didn’t fit, but your thoughtful perspective on giving someone else the chance to enjoy it is truly lovely. We hope you find your next perfect AllSaints piece soon!

Rated 5 out of 5 stars

Lovely dress

Lovely dress. I had to size up as found it tight around the middle area. Really lovely on, flattering style , great colour and i can see me wearing this one ALOT :)

4 September 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love the dress and find it flattering and versatile. It's great to know the colour and style have made it a standout piece in your wardrobe. We appreciate you sharing your sizing experience as well—this kind of insight is invaluable for us and other customers. Enjoy wearing it A LOT, as you said!

Rated 4 out of 5 stars

All went well with the delivery but the…

All went well with the delivery but the item is pretty creased from being squished in a bag. Some padding would have prevented that.

3 September 2026
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Reply from AllSaints (Official)

Thank you for your feedback and for rating us so highly! We're glad to hear the delivery went smoothly, but we’re sorry the item arrived creased. Your suggestion about adding padding is greatly appreciated, and we’ll certainly take it into consideration to improve our packaging in the future. We hope you’re enjoying your purchase despite this, and we’re here if you need anything further!

Rated 5 out of 5 stars

Super boots 🥾 size 5 ✅ come the next…

Super boots 🥾 size 5 ✅ come the next day 🙌

15 August 2026
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Reply from AllSaints (Official)

Thank you so much for your fantastic review! We're thrilled to hear you love your new boots and that they arrived so quickly. It’s great to know we could deliver both style and speed—enjoy rocking them!

Rated 5 out of 5 stars

Quick delivery and got all pieces…

Quick delivery and got all pieces nicely packaged in the original plastic bags. All fits perfectly. Thank you!

3 September 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your order arrived quickly and that everything was perfectly packaged and fit just right. It's always our goal to ensure a seamless experience, and we're so glad we could deliver that for you. We truly appreciate your support!

Rated 5 out of 5 stars

Good quality shirt 100% recommendations

Good quality shirt 100% recommendations

3 September 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and glowing review! We're thrilled to hear that you're happy with the quality of your shirt and that you'd recommend us 100%. Your feedback means the world to us, and we hope to see you back soon for more pieces you'll love!

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