Air France Reviews 

Did the online research before I booked my flight Air France does not look good.
But I flew Air France business class last week. It was wonderful. was looked after so well. I am disabled and need extra help which was provided, checking in had to be done in the airport but it was painless a bit of extra walking but I can live with that. There was an aircraft change which meant a seat change. Contacted customer support and they had us reseated straight away, just could not sit with my wife not the best start to our 25th wedding anniversary celebrations but after 25 years not everything goes as planned. Flight was great air crew were outstanding could not have done anymore for us. On landing we were through the airport very quickly. Our return journey was delayed by a hour but it happensas. I had to check in at the airport once again but was delivered straight to the business lounge after checking in, had time to relax and recover and eat a light lunch. Then was delivered to the plane sat with my wife on the return flight. Was very impressed with the quality and experience provided. Had another meal which was greats and a very drinkable white wine. Found the whole experience wonderful. Some much so I have booked a flight back to Paris in March next year for a weekend away.

Disappointing experience with Air France customer relations.

Our family was denied boarding due to an Air France ticketing/name-data error, delayed over 6 hours, and left dealing with mishandled baggage while travelling with a 6-month-old baby.

Despite several repeated attempts via phone, WhatsApp, and formal claims, we were told an “internal investigation” was underway — and then heard nothing further.

This is rhetorical second time travelling with Air France that I missed a flight due to their error - they purposely make it difficult to try get a refund.

We have now escalated the matter to the relevant aviation authorities under EU Regulation 261/2004 and the Montreal Convention.

I bought a flight from Spain to Brazil in April, with departure in December 2025. A few weeks after the purchase, I received a notification that my flight had “changed“: these MFs moved it to the next day, making me lose one day of my hard-earned vacations. The cherry on top? They kept selling that same flight at a higher price!!! That’s overbooking and it’s ilegal!!! I’ve sent several claims, that they closed without answering and contacted the customer care via whatsapp – the service is outrageously bad!! I’ve requested a full refund and compensation. Found countless of similar cases online. I’m never flying AF again.

I had return flight from Dublin Airport to EU and back with priority ticket included 1 cabin bag of 10kg. At boarding desk in Dublin I was forced to pay for this cabin bag 75 Euros. The explanations are not satisfied as my small cabin bag sizes are 43×34×20, that even smaller than Ryanair an official cabin luggage requirement. I opened the claim cases which never resolved. I provided the pictures of my luggage inputing the Ryanair frame, the video and other evidence. I opened the case with AviationADR. The escalation is in progress. I had not any issue in other EU Airport when I was returning to Dublin with the same cabin bag.

Dear Sir or Madam, we are totally disappointed with our booking VHVBT9 I made the booking back on December 18th, 2022 time 16.33GMT time I have the app on my phone, and also an Air France account on the web, I looked at my booking on the app on Sunday the 11th, and it said I had no upcoming trips, I called on Monday the 12th the first agent could not find booking said to hold the line which I did for 20+ plus minutes only to be cut off, Recalled got connected had to go through all the same questions, to be told I was issued a refund, Well I check my bank account all the time, had never received anything, she said to hold the line, held for 20 plus minutes, and once more got cut off. At no time since making the booking had I received an email to say the booking had been canceled or money refunded, what a total shambles I can't believe the stress you have put me under in the last few days unbelievable, Made the 3rd call got through to a new agent who she seemed to take the matter serious had to repeat all the questions explain what the problem was again put on hold over 1hour she came back and said they would issue new tickets but still the same booking reference, but I had to give credit card number once more the new fare was €1,132, she said it had gone to the back office for re ticking, I asked if as a goodwill jester, we could have a business class ticket she said no upgrade the ironic thing was the business was less money €864, you must enjoy the poor business practice how to keep a loyal customer happy, no apology and still no tickets numbers the phone calls started at 12PM and lasted till after 2 pm. To find the right place on web site to send a complaint you need a degree

easy to refund my ticket. quick response via email.
Thank you AIR FRANCE.

Just got an email response to my request for a refund. A MONTH AND A HALF LATER! Email just apologised for delay and hoped my problem was resolved! No it is not resolved. That why I was contacting you! Stay clear of this company. They have taken my money, cancelled the flights and not given me my money back!