Genuine product, arrived in a few days. Only minus: UPS demanded a signature from me, myself and I at home delivery. My wife wasn't even allowed to sign while I was not at homd. After negotiating she... See more
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Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
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Replied to 99% of negative reviews
Typically replies within 1 week
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Perfect! Incredible fast delivery of a high quality product for the lowest price.
Reply from Bassol Optic
I thought I’d have a straightforward online purchase with no real contact with the brand. They went above and beyond my expectations. I had a query about taxes and they were on it straight away and replied to me very quickly. I was never left with any doubt as they reassured me with their reply. I highly recommend them and will definitely shop with them again. Excellent customer service. I mainly dealt with Francis
Reply from Bassol Optic
I’m extremely happy with my purchase! The sunglasses are excellent quality, stylish, and exactly as pictured. They fit perfectly, and are very comfortable to wear. The price was great for the quality, making them excellent value for money.. My order arrived quickly, was well packaged, and the delivery was smooth and on time. Overall, a fantastic shopping experience!! I would definitely purchase from them again and highly recommend them.
Reply from Bassol Optic
I placed my order on July 10, with an estimated delivery window of July 16–20. After the purchase was completed, the delivery estimate was changed to July 20–22.
It is now July 22, almost two weeks after I placed the order, and I have still not received any confirmation that the item has even been shipped. When I contacted customer service to ask about the status of my order and when I could realistically expect it to be dispatched, I received only a vague response that provided no useful information. They did not clarify whether the item was in stock, when it would be shipped, or what was causing the delay. After that, they stopped responding altogether.
I am now left in complete uncertainty, without knowing whether the order will be shipped, when it might arrive, or whether I will receive a refund if they are unable to fulfil it.
This has been an extremely frustrating and disappointing experience. I would not recommend ordering from this website, particularly if you have any alternative.
Scammers..I ordered sunglasses on April 30th. It's now July 22nd and when I've kindly emailed asking to cancel my order and simply get a refund (as I was never notified this would be some type of pre-order or anything of the sort), i've been ghosted for months with no response from anyone. Hundreds of £ down the drain and I'm furious. Avoid them at all costs.
The delivery was very fast. This sunglasses met my expectations. The right and left temples are the same length. This is how business supposed to be done.
Reply from Bassol Optic
Great experience from start to finish! The sunglasses arrived exactly as described, were carefully packaged, and the quality exceeded my expectations. Customer service was responsive and helpful throughout the process. I would definitely order from Bassol Optic again.
I had been waiting a long time for the green Chanel sunglasses, but then they quickly arranged a swap for the grey ones; they arrived in just one day—super fast! 👌
It’s a great site; this isn't the first time I've bought glasses there. 😊
Reply from Bassol Optic
Reply from Bassol Optic
I didn't receive my order.
wrote emails and called, I'm not able to create an investigation with the delivery service and didn't receive any feedback from Bassol Optic.
Reply from Bassol Optic
Reply from Bassol Optic
Very pleased with my glasses, there was a slight delay but customer service was extremely responsive and attentive.
Reply from Bassol Optic
Reply from Bassol Optic
Always fast delivery even though it’s international delivery. I have always received my sunglasses within 2 days. Such quality products and excellent price will always buy from here.
Reply from Bassol Optic
Very easy to buy, professional assistance if needed from Bassol team.
Reply from Bassol Optic
Well priced and received in timely manner. Congratulations Spain!!!!
Reply from Bassol Optic
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