Ocl Solicitors Reviews 

1,526
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 608 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear explanations, simplifying complex processes. Many people highlight the excellent customer service, noting prompt responses to inquiries and consistent updates throughout their claims. Reviewers appreciate the supportive and empathetic approach, often leading to successful claim settlements and overall satisfaction with the service provided. However, some customers also noted that the overall claim process could take a long time to resolve. A few other people mentioned experiencing poor communication, requiring them to frequently chase for updates and information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and clear... See more

Claim

Customers had positive experiences with claim, with many expressing satisfaction with the service received... See more

Service

Users describe positive interactions with service, with many reviewers praising the professionalism,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt answers to calls... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a great experience with OCL Solicitors, particularly Tommy Spouse. My case has involved two separate road traffic accidents, and Tommy has been professional, approachable and easy to d... See more

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

I can’t recommend Kelly Homer and Karolina Bem at OCL solicitors for all their hard work,patience and help that I have received throughout my long and difficult claim. They always answer calls and... See more

Rated 5 out of 5 stars

You were patient when trying to get hold of me. Due to my work as a Teacher, I cannot answer my phone during the day which made it difficult to contact me. You informed me of everything that was going... See more


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,526)

606 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely diabolical

Absolutely diabolical. If I could leave no stars I would.
Not just One Call Solicitors but the whole "One" outfit.
One Claims, One Protect etc. It has taken 10 months to the day to get closure on my non fault accident. Far too much time wasted chasing etc.
They even managed to cause more damage to my car whilst in for assessment. When I queried it the comment from the garage was "what do you expect" !!!
The so called assessor did not even visit my car to assess, instead, did a "desktop" assessment based on photographs.. !!! In so doing, decided to write my car off and say it was un-roadworthy..
Passing an MOT the day it was delivered back to me proved him wrong.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Curtis Lawton was very professional, polite, efficient and kept me fully up to date during the process of my claim .

Excellent service throughout.
Would definitely recommend OCL.

21 July 2026
Unprompted review
Rated 3 out of 5 stars

I didn’t think I should have anything…

I didn’t think I should have anything to do with the cost of repairs and going to court
The third party who bumped into me and his insurance company admitted responsibility. My insurance company charged too much for the repairs so i think it was down to them and no need for me to be involved

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a big thank you to…

I would like to say a big thank you to the staff of o'clock solicitors they are so polite and very helpful. Very nice to phone them and get a real person.they have sorted out my claim in just a short time and now that chapter is now closed and top marks to them .

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Ocl solicitors

Never been in a experience like this but ocl solicitors have been superb , Chardonnay lackenby was so very lovely & polite & explained everything in detail.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Daniel had taken on my case after his…

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated throughout the duration which had reduced my stress levels. I cannot thank Daniel enough for all of his work in bringing my case to a conclusion. I can highly recommend Daniel from OCL solicitors

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional, approachable and supportive

I've had a great experience with OCL Solicitors, particularly Tommy Spouse.

My case has involved two separate road traffic accidents, and Tommy has been professional, approachable and easy to deal with throughout. He's always taken the time to explain things clearly, kept me updated, and made what could have been a stressful process much easier to understand.

One of my claims has now reached a successful settlement, with the other still ongoing, and I've been really pleased with the service I've received so far.

I'd have no hesitation in recommending Tommy and OCL Solicitors.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Feedback

You were patient when trying to get hold of me. Due to my work as a Teacher, I cannot answer my phone during the day which made it difficult to contact me. You informed me of everything that was going on and explained why I needed to answer questions.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I can’t recommend Kelly Homer and Karolina Bem at OCL solicitors for all their hard work,patience and help that I have received throughout my long and difficult claim.
They always answer calls and emails promptly and nothing is ever too much trouble.
They assisted me with everything, were kind and compassionate when I felt overwhelmed with it all, always explaining things so I would understand every step of the way what was happening.
Kelly negotiated a good settlement with my best interests going forward.
Thank you to a great team.

16 July 2026
Unprompted review

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