NOVASOL Deutschland Reviews 

Easy and not complicated

We stayed in this beautiful villa with 13 people (4 families) and had a wonderful time.

Everything was very clean, well-maintained and nicely furnished. The pool right outside the door is a great size and has a very pleasant temperature – perfect for relaxing and for the children.

The absolute highlight for our children was the pool table, which provided lots of fun and entertainment.

The kitchen is really spacious and very well equipped. It has everything you could possibly need for a comfortable stay.

We can highly recommend this beautiful villa to everyone and would definitely come back again! ⭐⭐⭐⭐⭐

So far, my experience with Novasol has been excellent. The booking process was straightforward, communication has been clear, and all confirmation documents were provided quickly. Everything has worked exactly as expected, and we are already looking forward to our Christmas and New Year's holiday in Denmark.
Since our stay has not taken place yet, I cannot comment on the accommodation itself, but based on my experience so far, I am very satisfied with the service.

I am not sure who owns Novasol, or how they stay in business but they are a terrible company. Closed at weekends for owners, no control for owners to question or pause a booking, few to no bookings, opaque systems and rules, rude staff, no urgency to answering emails. Just use AirBnB - I was trying to be more upmarket than that but they added no value and cost me money.

As many other novasol guests have said before, anyone planning to use their services should be aware of hidden costs and fraudulent behaviour.

We had read about similar cases where people were charged cleaning fees regardless of the state the house was left in at the time of leaving the house, but thought these were maybe isolated cases.

We cleaned the house ourselves and left it cleaner than we found it. Imagine our surprise when a few weeks later we received an invoice of 119 USD for a cleaning fee we never requested or made aware of.

When I made an official complaint, I was told they would look into the matter, but then sent a message saying we had to pay up without stating why, what the issues were that led to this fine or any proof of what they were saying.

I would advise anyone looking to use Novasol for their next holiday to stay well clear of their rental services. This experience has been a nightmare and has seriously colored what we intended to be a relaxing holiday.

DO NOT USE NOVASOL!

I found the perfect looking villa but read a review saying there was building works infront of the villa blocking the sea view that the photos suggested. I asked Novasol about the works and they reassured me that there was no more building works going on, so I continued with my reservation. When we arrived there was MASSIVE crane literally circling over the villa and another construction going up in front of the villa. The noise all week was horrible, constant banging, shouting, drilling, and the crane moving over head. Novasol lied. They ruined my expensive holiday. I should have been told the truth, even if the building works had started more recently to my initial correspondence I should have been informed and given the choice of cancellation. The villa was premium and I’m so sad that my important holiday was ruined. Novasol didn’t even apologise when I contacted them to complain. Terrible company who don’t care about the customer experience.

The villa property is Holiday Home - Seget Donji Trogir CDC534. The villa itself is very lovely, and the owners delightfully and very helpful. There are a lot of steps inside and outside the villa, which could be a problem with toddlers. Also the swimming pool is just one depth, I’m 5’6 and found it too deep to walk around in. My complaint and score considers Novasol’s lies, the building work and absolutely no sea view that the pictures and description suggests.

Novasol makes it easy to search properties that fit your needs and desires and offers flexible reservation and payment plans to secure the rentals. This is our second season using their service and I am comfortable predicting that we’ll be back for a third, fourth and beyond.

As soon as we arrived we were disappointed. The first thing we noticed was the size of the rooms. The photos on the website have been manipulated to make everything seem larger than they are in real life. That wasn't too bad, however, the black and red mold in the bathroom, hallway, and the kitchen was. When we thought it couldn't get any worse, we found a dog biscuit and hairs in one of the kitchen drawers where the cutlery was stored. The heating was also a problem. With the heat pump turned up to maximum, my wife still felt the cold and one night was enough in this house. Customer service dismissed our complaints, and wanted to send a cleaning team. No amount of cleaning will deal with all of the problems that this property has. Also, there were no smoke detectors in the whole house, a security feature that was listed on the website. The TV was not a smart TV as listed. The list goes on. We booked another property the next day.

Clean and spacious apartment. Close to everything you need. Only thing that did not work was the wifi.

Das Haus zu suchen, zu finden und zu buchen war mit Hilfe der Internetseite von Novasol ein Kinderspiel!

Finding, booking, and searching for the house was child's play with the help of the Novasol website!

Wonderful house with a great view-ideal for a shot of Dsnish hygge. Will visit again!

As a property owner, my advice is simple: never do business with Awaze/Novasol. Their customer support is non-existent, and our communications have been repeatedly ignored, leaving us unable to exercise our legal rights. When they finally respond—often after more than two weeks—they simply claim that a previous colleague failed to forward the emails. Save yourself the frustration: avoid them, as they will drain both your time and your money.

Very poor communication and no flexibility! I waited for a response to my cancellation for 3 months. I definitely cannot recommend their service as a homeowner. Property ID: S11901

Clean house, well equiped with necessary equipment, good location to explore the Harz. As we booked via booking.com it was confusing that we had to pay Novosol in advance via a transfer and the cleaning/tax locally as normally with booking.com you pay all locally and reservation is secured via creditcard. When we arrived our reservation was canceled as transfer was not done and not clear for us. This was solved in the end well by Novisol.

Dirty house that smelled of mold and contained various insects (bugs in bed, Moths on Ceiling) , no help from the Novasol guys in Nexø (we wanted to change to a different house). Eternal AI talking on the hotline.

Big yard, close to beach, pleasant living area, great pourch, very quiet, well stocked kitchen.

Booked an apartment in Spain through these; it turned out to be a scam, got to the apartment and the Owner wouldn't let me gain entry kept coming up with excuses, I had to then book a hotel for the night till they found me another property, anyway the whole experience has been a nightmare, completely spoiled my birthday getaway and since June I have been trying to get my security deposit back and I'm being totally ignored, my experience with this Co has been awful, I've been given dead phone numbers for Customer service, emails sent in German when they know I'm English and so on, do not book with Novasol please go else where. Bad bad Company!!

I have booked with you before tip top Service bestens zufrieden mfg Devon