Fantastic communication from a professional and client centred company. We had to book our required equipment to be delivered and set up in a holiday home, whilst in another country, and Martin made t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Scooter was delivered to hotel without any problems and picked up at a different hotel problem free. Life saving device while traveling in Ireland and Scotland. Lots of cobble stones in these countrie... See more
3rd time hiring a bed from this company. Their service allows for my elderly Mom to come & spend time with us. Martin & his team provide an outstanding service, are understanding,kind & always respond... See more
Excellent service from Mobility Direct, extremely fast turnaround when we needed a hospital bed urgently. Order placed on the website on a Sunday afternoon and I had a call from them at 8am the next... See more
Company details
Written by the company
We rent and sell a range of medical & mobility products along with providing excellent customer service and after-sales support.
Contact info
Unit 5, 78 Furze road, Sandyford, D12 NX73, Dublin 18, Ireland
- (01) 254 4406
- info@mobilitydirect.ie
- www.mobilitydirect.ie
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic communication from a…professional, flexible and client centred company
Fantastic communication from a professional and client centred company. We had to book our required equipment to be delivered and set up in a holiday home, whilst in another country, and Martin made the transaction very easy and arranged everything we needed.
Great service & product
Martin provides a great service. From initial contact through to the delivery of the mobility scooter the process was very easy, friendly and professional. Thank you.
Great service .Quality range of products
Very helpful and patient salesman.Helped my husband find a suitable mobility scooter.great range of mobility products
Delivery to my home within 24 hours Celebrating
Excellent service from Mobility Direct
Excellent service from Mobility Direct, extremely fast turnaround when we needed a hospital bed urgently. Order placed on the website on a Sunday afternoon and I had a call from them at 8am the next day to confirm delivery. Delivery and assembly an hour later were quick and very helpful explaining how to use the electrics and pressure monitoring mattress.
Top marks for these guys!
Martin, Mobility Direct Dublin
Martin, and the staff at Mobility Direct were very helpful with our needs. Their compassion for four situation was amazing. They made our visit to Dublin more than we ever could have expected.
Fast delivery
Fast delivery, really nice staff to deal with. Really good and trustworthy company. I would highly recommend them.
Efficient, knowledgeable, professional
Knowledgeable, efficient, helpful, friendly, competent delivery driver. Needed a very quick delivery and it was facilitated with courtesy and grace. Cannot recommend this company, and their staff, highly enough. No stress, no pressure... Delivered, installed and exceptionally patient demo from the delivery driver. Thank you so much! Karen White
Great Service, highly recommended
I ordered a hospital post surgery. ORdering was easay and painless. Delivery and setup was very smooth and fast, and the delivery guy was very helpful in moving furniture and explaining the bed's functions. Extending the rental was easy. Everyone I dealt with was very pleasant and helpful. Great Service.
A great service
A great service! Scooter delivered direct to our hotel by Martin, a real person centered approach to meet all my mobility needs. Quick responses to any questions throughout the stay in Dublin. Thank you so much, these guys are brilliant.
Incompetent service and rude ownership – Avoid.
I had a terrible experience with Mobility Direct while recovering from a severe ankle break (4 fractures). I ordered a specific Knee Rover, but they delivered the incorrect walker.
When the driver realized the mistake, he contacted the owner, Martin. Instead of reaching out to me to apologize or arrange a replacement, Martin remained silent. I had to chase him through reception to get an update. When I finally spoke to him, he was incredibly rude and refused to deliver the correct item simply because I live in Cavan—despite having accepted the order in the first place.
Martin left me without essential medical equipment during a critical time. Zero accountability and zero customer care.
I rang Mobility Direct to be…i
I found Mobility Direct to be unprofessional. I suffer with Parkinsos desease and I rely on my scooter to get around.
Martin, who is the Manager told me that he would call me back which he never did. I also found out that he blocked my number, because i had to call him about the scooter. Quite alot. It seems to me that he is shirking awy from his professional duty. I wouldn't buy there again.
PJ
Reply from Mobility Direct
Knee Walker
Hi everyone, after my foot surgery, I rented a knee walker from Mobility Direct. I would like to say that it was an excellent service. It was delivered very quickly. I would like to recommend it very highly. The knee walker was crucial in my rehabilitation, and I don't know what I would have done without it. Thank you so much.
Recommend: Excellent Service
Rang the company to arrange the hire of the bed
Bed was delivered promptly the next day and installed in 10 minutes with excellent instructions on how to operate.It also came with an adjustable hospital style table that could be positioned over the bed which I found very useful.
I was also informed that if I wished to keep the bed beyond our agreed arrangement that I simply had to contact the office to extend the hire.
This gave me great pieces of mind as I was unsure how long my recovery would take and if I would still need the bed beyond the initial hire period.
On returning the bed,the same gentleman returned to dismantle it and was just as efficient as when installing.
Exceptional customer service
Excellent service from this company. Found myself in need of a knee support scooter after breaking one of my ankles and badly hurting the other one. Their website is very easy to navigate, their prices are very reasonable, and their service is excellent. It was delivered less than 24hrs after ordering it. Martin was a pleasure to deal with, took his time explaining how it works and adjusting it to my height. It was then collected promptly when I no longer needed it. The scooter was a game changer, made it possible for me to move indoors. I highly recommend this company.
Amazing customer service
Amazing customer service. The scooter was absolutely fantastic. Added bonus they dropped and collected the scooter. Would highly recommend.
IT WENT OFF PERFECTLY
my husband had emphatically wanted NOTHING to do with a scooter! However, as I was to lead a tour in Ireland for 2 weeks that required a lot of walking as a "surprise" I had rented one from Martin, which had already been delivered and sitting in our hotel when we arrived. IT WAS A LIFESAVER!! Perfect for him for this trip! And to leave at the hotel afterwards made it so easy when time to leave. As a travel agency owner and also a spouse of one who needed something like this, the rent went off without a hitch. I STRONGLY RECOMMEND using the services of Martin and Mobility Direct.
Ordered from the US
Ordered from the US. They delivered to our location with no issues. Had a problem with the scooter which they resolved timely. Would recommend.
Excellent service from this company
Excellent service from this company. Prompt delivery of knee walker the day after I ordered it. I had originally thought I'd manage with just crutches after my surgery for a broken ankle but as it turned out, the knee walker gave me so much more independence around the house and garden in the 4 weeks that I had it. There was also the option to extend for longer than the original rental period if needed. I would absolutely recommend this company.
Scooter was delivered to hotel without…
Scooter was delivered to hotel without any problems and picked up at a different hotel problem free. Life saving device while traveling in Ireland and Scotland. Lots of cobble stones in these countries but it got me around easily. Would recommend to anyone with mobility issues. Lovely company.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.