Mobility Direct Reviews 

190
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fantastic communication from a professional and client centred company. We had to book our required equipment to be delivered and set up in a holiday home, whilst in another country, and Martin made t... See more

Rated 5 out of 5 stars

Scooter was delivered to hotel without any problems and picked up at a different hotel problem free. Life saving device while traveling in Ireland and Scotland. Lots of cobble stones in these countrie... See more

Rated 5 out of 5 stars

3rd time hiring a bed from this company. Their service allows for my elderly Mom to come & spend time with us. Martin & his team provide an outstanding service, are understanding,kind & always respond... See more

Rated 5 out of 5 stars

Excellent service from Mobility Direct, extremely fast turnaround when we needed a hospital bed urgently. Order placed on the website on a Sunday afternoon and I had a call from them at 8am the next... See more

Company details

  1. Mobility Equipment Supplier
  2. Medical Supply Store
  3. Scooter Rental Service
  4. Wheelchair Rental Service

Written by the company

We rent and sell a range of medical & mobility products along with providing excellent customer service and after-sales support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

190 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(190)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service & product

Martin provides a great service. From initial contact through to the delivery of the mobility scooter the process was very easy, friendly and professional. Thank you.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Mobility Direct

Excellent service from Mobility Direct, extremely fast turnaround when we needed a hospital bed urgently. Order placed on the website on a Sunday afternoon and I had a call from them at 8am the next day to confirm delivery. Delivery and assembly an hour later were quick and very helpful explaining how to use the electrics and pressure monitoring mattress.
Top marks for these guys!

22 April 2026
Rated 5 out of 5 stars

Martin, Mobility Direct Dublin

Martin, and the staff at Mobility Direct were very helpful with our needs. Their compassion for four situation was amazing. They made our visit to Dublin more than we ever could have expected.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, really nice staff to deal with. Really good and trustworthy company. I would highly recommend them.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, knowledgeable, professional

Knowledgeable, efficient, helpful, friendly, competent delivery driver. Needed a very quick delivery and it was facilitated with courtesy and grace. Cannot recommend this company, and their staff, highly enough. No stress, no pressure... Delivered, installed and exceptionally patient demo from the delivery driver. Thank you so much! Karen White

6 March 2026
Rated 5 out of 5 stars

Great Service, highly recommended

I ordered a hospital post surgery. ORdering was easay and painless. Delivery and setup was very smooth and fast, and the delivery guy was very helpful in moving furniture and explaining the bed's functions. Extending the rental was easy. Everyone I dealt with was very pleasant and helpful. Great Service.

26 February 2026
Rated 5 out of 5 stars

A great service

A great service! Scooter delivered direct to our hotel by Martin, a real person centered approach to meet all my mobility needs. Quick responses to any questions throughout the stay in Dublin. Thank you so much, these guys are brilliant.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Incompetent service and rude ownership – Avoid.

​I had a terrible experience with Mobility Direct while recovering from a severe ankle break (4 fractures). I ordered a specific Knee Rover, but they delivered the incorrect walker.
​When the driver realized the mistake, he contacted the owner, Martin. Instead of reaching out to me to apologize or arrange a replacement, Martin remained silent. I had to chase him through reception to get an update. When I finally spoke to him, he was incredibly rude and refused to deliver the correct item simply because I live in Cavan—despite having accepted the order in the first place.
​Martin left me without essential medical equipment during a critical time. Zero accountability and zero customer care.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

I rang Mobility Direct to be…i

I found Mobility Direct to be unprofessional. I suffer with Parkinsos desease and I rely on my scooter to get around.

Martin, who is the Manager told me that he would call me back which he never did. I also found out that he blocked my number, because i had to call him about the scooter. Quite alot. It seems to me that he is shirking awy from his professional duty. I wouldn't buy there again.

PJ

13 November 2025
Unprompted review
Mobility Direct logo

Reply from Mobility Direct

Hi Phillip,

Thank you for your feedback. I wanted to provide some context regarding the mobility scooter you purchased from us in January 2024.

Since then, we've had seven callouts to your home, and in each case, our engineers found that the issues and damage were related to usage and maintenance rather than product defects.

As a small business, we're unable to continue with this level of engineer callouts for damage that falls outside of normal wear and tear or manufacturing faults. I'm sure you can understand that this isn't sustainable for us.

I'd also like to mention that when we provided you with a courtesy replacement scooter, it was also damaged during the time it was in your care.

We genuinely do our best to support all our customers, but we need to be fair to both our business and our other customers. I hope you can appreciate our position.

Martin - Mobility Direct

Rated 5 out of 5 stars

Knee Walker

Hi everyone, after my foot surgery, I rented a knee walker from Mobility Direct. I would like to say that it was an excellent service. It was delivered very quickly. I would like to recommend it very highly. The knee walker was crucial in my rehabilitation, and I don't know what I would have done without it. Thank you so much.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Recommend: Excellent Service

Rang the company to arrange the hire of the bed
Bed was delivered promptly the next day and installed in 10 minutes with excellent instructions on how to operate.It also came with an adjustable hospital style table that could be positioned over the bed which I found very useful.
I was also informed that if I wished to keep the bed beyond our agreed arrangement that I simply had to contact the office to extend the hire.
This gave me great pieces of mind as I was unsure how long my recovery would take and if I would still need the bed beyond the initial hire period.
On returning the bed,the same gentleman returned to dismantle it and was just as efficient as when installing.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Excellent service from this company. Found myself in need of a knee support scooter after breaking one of my ankles and badly hurting the other one. Their website is very easy to navigate, their prices are very reasonable, and their service is excellent. It was delivered less than 24hrs after ordering it. Martin was a pleasure to deal with, took his time explaining how it works and adjusting it to my height. It was then collected promptly when I no longer needed it. The scooter was a game changer, made it possible for me to move indoors. I highly recommend this company.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

IT WENT OFF PERFECTLY

my husband had emphatically wanted NOTHING to do with a scooter! However, as I was to lead a tour in Ireland for 2 weeks that required a lot of walking as a "surprise" I had rented one from Martin, which had already been delivered and sitting in our hotel when we arrived. IT WAS A LIFESAVER!! Perfect for him for this trip! And to leave at the hotel afterwards made it so easy when time to leave. As a travel agency owner and also a spouse of one who needed something like this, the rent went off without a hitch. I STRONGLY RECOMMEND using the services of Martin and Mobility Direct.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company. Prompt delivery of knee walker the day after I ordered it. I had originally thought I'd manage with just crutches after my surgery for a broken ankle but as it turned out, the knee walker gave me so much more independence around the house and garden in the 4 weeks that I had it. There was also the option to extend for longer than the original rental period if needed. I would absolutely recommend this company.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Scooter was delivered to hotel without…

Scooter was delivered to hotel without any problems and picked up at a different hotel problem free. Life saving device while traveling in Ireland and Scotland. Lots of cobble stones in these countries but it got me around easily. Would recommend to anyone with mobility issues. Lovely company.

6 August 2025
Unprompted review

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