3D Prima Reviews 

I was talking to James technical support great knowledge very helpful. I suffer from dyslexia so writing isn’t my strong point and very impressed. Will purchase that maker from this company.

Super service again,had a Bambu Ams unit go faulty and parts swiftly sent out under warranty. All done within 5 days and working again.
Highly recommend 3D Prima !

Always give a quick response and help you with your printer problems.

Excellent customer service from James Bell

I had several problems with a CNC machine and laser module purchased from 3D Prima, and unfortunately the equipment did not meet my expectations.

However, I would like to specifically highlight the excellent customer service I received from James Bell at 3D Prima UK.

James handled my case professionally from start to finish. He listened to the problems I had experienced, communicated clearly, arranged the return of both the CNC machine and laser module, organised the FedEx collection and processed the full refund promptly once the equipment was returned.

What impressed me most was that there was no unnecessary arguing or attempt to make the return difficult. James focused on finding a fair solution and kept me informed throughout the process.

Although I was disappointed with the equipment itself, I am very satisfied with the way James and 3D Prima UK handled the situation. Good customer service becomes especially important when something goes wrong, and in this case James demonstrated exactly how a customer should be treated.

Thank you, James, for your help and professional approach.

Bartosz

I paid €650 for a 3D printer and it arrived with a smashed glass top. I’ve contacted the shop and they’ve been ignoring me. Do not buy from them.

Edit: in response to the reply I received below from the company - I was contacted by the company only AFTER I made this review and left a public comment on their Instagram despite receiving no reply to my numerous emails to them initially. I also sought a partial refund and the best they could offer was 10% off for smashed glass, missing pieces of hardware and a (so far) slightly faulty machine - I won’t accept only a 10% discount and I’m writing that here as, again, they’ve been slow to get back to me since.

What should have ended up with a successful sale unfortunately ended up with having to return the product shortly after sale. Fortunately I was lucky enough to have James Bell of 3D PRIMA deal with my problem. My case from the very start was dealt with compassionately and with due haste. No excuses, no alternative ways to resolve my problem just a straightforward refund which is what I requested. So nice to be able to sort something out with no hassle. Thank you James for a very efficient and prompt result, I thank you for your professionalism

Unfortunately I had a printer that didn’t work properly, which is the luck of the draw, the service I received afterwards from James Bell was above and beyond. It’s always great when you have a problem that you can dealt with by someone who knows their stuff and knows how to deal with the situation. I have purchased many a printer from 3d prima and will continue to do so.

Thanks 🙏

Terrible service. On June 6th, I placed an order for a 3D scanner. The order was accepted and paid in advance. The package was shipped, arrived in my country on June 11th, and is sitting at the post office somewhere. I contacted them by email, but they replied that I should contact the post office myself to find out what's next for the package. It was a birthday gift for my husband. The birthday has passed. The gift is gone, and neither is the package. I've asked for a refund for the third time, but this company doesn't feel obligated to address my concerns and refund my money.
Update:
After waiting 1,5 more week I dei finally received my money back.

After a great deal of product research (Prusa, creality, Bambu) and due diligence of Uk suppliers through direct contact and extensive questioning I phoned 3D Prima UK.

James was exceptionally helpful in finalising my purchase decison (Bambu Lab H2D). His unbiased, honest answers to my questions on cabability, reliability, build design and engineering demonstrated a broad experience across many makes of printers and a practical knowledge of use and maintenance that most sales and support staff wouldn’t come close to.

I am writing this even before the printer has been delivered because I was irritated to read the somewhat negative reviews of experiences with 3D Prima. Perhaps if those dissatisfied customers had gone to the trouble of carrying out their own research prior to making their purchases (for example whether delivery is included or not) then their experience might have been different.

I have nothing but praise for the honest and down-to-earth pre-sale service received from 3D Prima UK Team and have every confidence that any post sale support tickets or personal enquiries will be dealt with in an efficient and professional manner. I’ll post again if I’m wrong!

By the way I am a Forces veteran with no previous contact with this company or any of its employees.

Well dones James 👏

Delivered the goods and everything was fine apart from order stock tracking and updates was time wasting experience that was only my concern.

I purchased a Bambu Lab P2S, and this company have been nothing short of astonishing. I do not want this to read like a review by the owner of the company, as I'm so happy with the service provided. I lost a rubber suspension bung, which was my fault, so I called to check on a replacement, and they immediately sent another set. Service is above and beyond, and my company will use them for all orders moving forward.

EDIT: Turns out it just takes a while for the order to process or something. 35 minutes after ordering i received order confirmation... Jesus Christ ive never been this scared for a long time. I hope this issue is resolved one day.

I placed an order for a creality HI printer. I completed the transaction, paying by card. Once my money has been charged, i got thrown into the main page with a message saying "this product has been removed from your cart because your currency is not supported". No emails. No nothing. Im uncertain whether I should be afraid or not. A support ticket has been placed.

Good and honest shop, deadline was 6 days, and printer was delivered on time, nice and professional contact, Perfect. Recommended everyone. Thank You

I had an issue with my order. The packaging of my Bambu Lab A1 Mini arrived in much worse condition than described, with visible damage to the box around a sensitive area of the printer. I reached out to customer support, explaining the situation in detail, and while it took a bit of back and forth, Daniel from the 3D Print Technical team listened carefully and offered fair compensation in the end.

It's not always about things going perfectly. It's about how a company handles it when they don't. 3DPrima took my concerns seriously and resolved the issue reasonably. I'll be ordering from them again.

James as per usual was being a star, was in a position of great difficulty due to my expectations and the immovable standpoint of the manufacturer. They offered various solutions and even a full refund past the usual window (of which I declined due to it not being the companies fault) replies were fast and professional. In the end we had a good agreement between myself and them whilst the manufacturer did their own thing.

Can't fault 3D Prima

My printhead had problems with printing. The filament was stuck between the printhead and surface. After a good advice en service they send a new printhead. I also recieved tips, tricks and youtube links to avoid problems in the future.
Thank you very much 3D Prima.

I brought a Elegoo centauri carbon new from their website but a few days later i had saw that on the Elegoo official website it had gone down in price so i called 3d prima asking them if i could return it as it was still sealed in the box and they said to email their customer support so i sent emails and never got a reply back so i tried to send more but still never got a reply so now im stuck with a printer that i cant return

Sold me a machine with a threaded screw so I was unable to get the fan off when the inevitable blob of filament happened.

To get the fan off I had to snap it off (as told to by customer service). Because whoever fitted the screw threaded leaving it useless. Although 3d prima gave good advice I wouldn’t go anywhere near them due to them selling a faulty machine. £50 of new parts and it’s fixed but that’s £50 that I shouldn’t be responsible for.

My advice would be to go direct to Bambu and don’t buy off these guys. There warranty is pointless. Just to add this was after two months. Currently in the process of filing a complaint to Bambu for there lack of warranty.

Very fast feedback. The cable was damaged during printer installation, but the store responded within a day and shipped the part under warranty. Excellent communication, and I highly recommend this store.

I ordered a product, they delivered the wrong product. When contacting customer service, they are not willing to fix their mistake.

Edit: I was approached by customer service, and a suitable solution was offered.